Re: [rt-users] Temporary directory for uploaded file when creating a ticket
Hi, RT 3.8 and RT 4.0 uses sessions for uploaded files, so this shouldn't be an issue. Also, even one server true tmp files can not be shared between apache processes, so RT avoids them. Even tmp file is created, it's destroyed during the same request. As far as I can see from our code and modules we use, everything should respect TMPDIR. The only reason for files to be created in different dir that TMPDIR ENV variable is either cleared or overwritten later. On Wed, Aug 10, 2011 at 3:16 PM, Luca Villani luca.vill...@dada.net wrote: In data giovedì 4 agosto 2011 17:15:38, hai scritto: Depending on your version of RT, it uses HTML::Mason's cgi_object, which is often CGI.pm, and that should respect TMPDIR We had upgrade yesterday to RT 4.0.1, this is the relevand section in apache config: Location / Order allow,deny Allow from all SetEnv TMPDIR /www/COMMON/tmp SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt/rt-4.0.1/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt/rt-4.0.1/sbin/rt-server); /Perl SetEnv appears also at virtualhost definition, with no results. No one can give us a feedback about this? As far as RT store web loaded ticket attachments in /var/tmp, there is no chance to clusterize an installation: it is ok to use a NFS shared directory for tmpdir so all webserver in cluster can find attach even in case the balancer move the connection from one server to other, but it is not acceptable to mount the entire /var/tmp from a filer... -- Luca Villani - Register.It S.p.A. - Dada Group Tel: +39 055 20021517 Mobile: +39 335 8753086 ICQ: 76272621 Skype: luca.villani RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Temporary directory for uploaded file when creating a ticket
In data giovedì 4 agosto 2011 17:15:38, hai scritto: Depending on your version of RT, it uses HTML::Mason's cgi_object, which is often CGI.pm, and that should respect TMPDIR We had upgrade yesterday to RT 4.0.1, this is the relevand section in apache config: Location / Order allow,deny Allow from all SetEnv TMPDIR /www/COMMON/tmp SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt/rt-4.0.1/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt/rt-4.0.1/sbin/rt-server); /Perl SetEnv appears also at virtualhost definition, with no results. No one can give us a feedback about this? As far as RT store web loaded ticket attachments in /var/tmp, there is no chance to clusterize an installation: it is ok to use a NFS shared directory for tmpdir so all webserver in cluster can find attach even in case the balancer move the connection from one server to other, but it is not acceptable to mount the entire /var/tmp from a filer... -- Luca Villani - Register.It S.p.A. - Dada Group Tel: +39 055 20021517 Mobile: +39 335 8753086 ICQ: 76272621 Skype: luca.villani RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Temporary directory for uploaded file when creating a ticket
On Thu, Aug 04, 2011 at 03:03:20PM +0200, Luca Villani wrote: In our instalaltion, when we create a ticket via webinterface with an attached file, it is stored in /var/tmp/ In order to clusterize RT we mut change this directory to a nfs mounted share, but we have found no configuration keyword for tmpdir handling. We have try to modify the TMPDIR variable for apache, but it doesn't work for RT installation. Is there any method to change this behaviour? Depending on your version of RT, it uses HTML::Mason's cgi_object, which is often CGI.pm, and that should respect TMPDIR -kevin pgpdlBnMiX72h.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Temporary directory for uploaded file when creating a ticket
In data giovedì 4 agosto 2011 16:54:01, Kevin Falcone ha scritto: Depending on your version of RT, it uses HTML::Mason's cgi_object, which is often CGI.pm, and that should respect TMPDIR We had upgrade yesterday to RT 4.0.1, this is the relevand section in apache config: Location / Order allow,deny Allow from all SetEnv TMPDIR /www/COMMON/tmp SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt/rt-4.0.1/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt/rt-4.0.1/sbin/rt-server); /Perl SetEnv appears also at virtualhost definition, with no results. -- Luca Villani - Register.It S.p.A. - Dada Group Tel: +39 055 20021517 Mobile: +39 335 8753086 ICQ: 76272621 Skype: luca.villani 2011 Training: http://bestpractical.com/services/training.html
