I've checked and I'm not sure what's going wrong, still. Basic config seems OK. ExternalAuth is in place and fully (re-)installed. LDAP.pm exists and is properly readable by the webserver:
[EMAIL PROTECTED]:/opt/rt3/var/log# ls -lah /opt/rt3/local/plugins/RT-Authen- ExternalAuth/lib/RT/Authen/ExternalAuth/ total 44K drwxr-xr-x 2 www-data www-data 4.0K 2008-11-14 16:37 . drwxr-xr-x 3 www-data www-data 4.0K 2008-11-14 16:37 .. -r--r--r-- 1 www-data www-data 13K 2008-11-06 13:20 DBI.pm -r--r--r-- 1 www-data www-data 18K 2008-11-06 13:36 LDAP.pm And yet I still get Undefined subroutine &RT::Authen::ExternalAuth::UserExists called at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAut h/autohandler/Auth line 39. When I attempt any kind of login. Line 39 is the last line in this block: # Unless we have loaded a valid user with a UserID # check if user exists externally and autocreate if it does unless ($session{'CurrentUser'}->Id) { if(RT::Authen::ExternalAuth::UserExists($user)){ and my debug-level logs for this show the following (password is bogus - what I actually typed, just not a real password): --- [Fri Nov 14 21:37:54 2008] [error]: Working around bug in RT and reloading RT::User (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAu th/autohandler/Auth:12) Trace begun at /opt/rt3/bin/../lib/RT.pm line 289 Log::Dispatch::__ANON__('Log::Dispatch=HASH(0xc010f90)', 'Working around bug in RT and reloading RT::User') called at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAut h/autohandler/Auth line 12 HTML::Mason::Commands::__ANON__('pass', '65dfg', 'user', 'munsch') called at /usr/local/share/perl/5.8.8/HTML/Mason/Component.pm line 135 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xc8 e2c60)', 'pass', '65dfg', 'user', 'munsch') called at /usr/local/share/perl/5.8.8/HTML/Mason/Request.pm line 1279 eval {...} at /usr/local/share/perl/5.8.8/HTML/Mason/Request.pm line 1274 HTML::Mason::Request::comp(undef, undef, 'pass', '65dfg', 'user', 'munsch') called at /opt/rt3/bin/../lib/RT/Interface/Web/Request.pm line 176 RT::Interface::Web::Request::callback('RT::Interface::Web::Request=HASH( 0xc9081e0)', 'pass', '65dfg', 'user', 'munsch', 'CallbackName', 'Auth') called at /opt/rt3/share/html/autohandler line 253 HTML::Mason::Commands::__ANON__('pass', '65dfg', 'user', 'munsch') called at /usr/local/share/perl/5.8.8/HTML/Mason/Component.pm line 135 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xc7 dc4d0)', 'pass', '65dfg', 'user', 'munsch') called at /usr/local/share/perl/5.8.8/HTML/Mason/Request.pm line 1279 eval {...} at /usr/local/share/perl/5.8.8/HTML/Mason/Request.pm line 1274 HTML::Mason::Request::comp(undef, undef, undef, 'pass', '65dfg', 'user', 'munsch') called at /usr/local/share/perl/5.8.8/HTML/Mason/Request.pm line 473 eval {...} at /usr/local/share/perl/5.8.8/HTML/Mason/Request.pm line 473 eval {...} at /usr/local/share/perl/5.8.8/HTML/Mason/Request.pm line 425 HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0xc9081e0)' ) called at /usr/local/share/perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168 HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=H ASH(0xc9081e0)') called at /usr/local/share/perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=H ASH(0x1171890)', 'Apache2::RequestRec=SCALAR(0xc923dd0)') called at /opt/rt3/bin/webmux.pl line 148 eval {...} at /opt/rt3/bin/webmux.pl line 148 RT::Mason::handler('Apache2::RequestRec=SCALAR(0xc923dd0)') called at -e line 0 eval {...} at -e line 0 --- Any help or pointing in any kind of direction at all would be appreciated. I don't understand what the logs are trying to tell me. LDAP.pm is there, ::UserExists is called by the code, but it complains there's no such animal. This is a 5-minute-old fresh install of 7_01. Clearly it's working for most people - what's so special about my ::UserExists call..? Halp!, Rob -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Peachey Sent: Thursday, November 13, 2008 4:39 AM To: Robert Munsch Cc: RT Users Subject: Re: [rt-users] CALLING EXTERNALAUTH TESTERS - v0.07_01 nowavailable. Robert Munsch wrote: > Still experiencing this. Not sure what's going on. Any attempt at > login for any user - root or otherwise - gets this: > > Undefined subroutine &RT::Authen::ExternalAuth::UserExists called at > /opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAut > h/autohandler/Auth line 39. > > The difference being only that if I tried logging in as a user that > doesn't exist yet and should be looked up in AD, refreshing the page > gives me the login screen again: and if I tried logging in as root, it > says line 89 instead of 39 and refreshing the page gives me RT at a > glance successfully. > > Very confused. I would really like to help, but I'm having difficulty seeing where the problem might be. It's very much a perl/systemconfiguration/rt-core problem - I'm much better on ExternalAuth issues. >> You might want to try, as the user your web server runs as, >> not root: >> perl -I/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib - > MRT::Authen::ExternalAuth -e1 > > Did that. No apparent output: just hangs until I ctrl-C. This could be telling.. though I'm not sure what of. I know this has probably been mentioned before, but just in case it's worth at least suggesting: chown -R apache:apache /opt/rt3 (or whatever is your web user, web group and $RTHOME). -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com