you need scrip for that: On any transaction notify admin ccs with template transaction.
On Wed, Jun 3, 2009 at 2:48 PM, Bashir Jahed <bashir.ja...@nha.co.za> wrote: > Hi, > > > > Been googling for 2 weeks with no success. > > > > I have an issue with admin cc. I am listed as admin cc of a queue. If > someone adds a comment to a ticket i receive the correspondence, however if > someone emails a comment the correspondence is not sent out to admin cc’s > > > > Is this the standard way it should work? I would like all transacations on a > particular queue to be sent to the admin cc’s. Is this possible? > > > > Bashir > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
