Hanane,
Try dropping the semicolon. It's not needed in a template. I insert
all sorts of Ticket and Custom Field data in my templates and never use
the semi-colon. Hope this helps.
Kenn
LBNL
On 3/25/2009 5:25 AM, hanane ourdani wrote:
I try to add this test: {$Ticket-FirstCustomFieldValue('Your Custom
Field Name');} on my template but that doesn't work,
Can you help me please,
2009/3/24 hanane ourdani hanane.ourd...@gmail.com
mailto:hanane.ourd...@gmail.com
Hi all,
I'm looking for a way to add tickets automatically when a select a
value of a Custom field, I try to do this:
Condition: defined by user
Action: Create tickets
Template: Approved
Stage: TransactionCreate
Condition:
return undef unless
($self-TicketObj-FirstCustomFieldValue('test2') =~ /Oui/i);
return 1;
Template:
===Create-Ticket: codereview
Subject: Code review for {$Tickets{'TOP'}-Subject}
Depended-On-By: TOP
Queue: Test
Type: approval
Content: Someone has created a ticket. you should review and
approve it, so they can finish their work
ENDOFCONTENT
This allows to create a ticket automaticlly when i Select 'Oui' on
Custom Field 'test2', i need also to transmit automaticlly a value
of an other custom field when i select 'Oui' on Custom Field
'test2', please can you tell me how i can do this?
Thank you,
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