Re: [rt-users] reply with attachment
On Sat, Mar 14, 2009 at 01:17, Mchugh, Sean smch...@grey.com wrote: I'm looking for a quick and easy template that can add a variety of attachments to an email response. The purpose is to email customers legal forms and documents that need to be filled out as part of particular requests before the request can be worked on. Anyone done this yet ? Our solution has been to not abuse the email servers involved, and simply include URIs to the forms on an ftp server. It's a simple approach, but it works. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] reply with attachment
Definitely a valid approach which we use internally. However, we are dealing with a few external entities on the other end that have highly restricted internet access and arranging for that access is not always timely. -Original Message- From: Jerrad Pierce jpie...@cambridgeenergyalliance.org To: Mchugh, Sean CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Sat Mar 14 16:11:20 2009 Subject: Re: [rt-users] reply with attachment On Sat, Mar 14, 2009 at 01:17, Mchugh, Sean smch...@grey.com wrote: I'm looking for a quick and easy template that can add a variety of attachments to an email response. The purpose is to email customers legal forms and documents that need to be filled out as part of particular requests before the request can be worked on. Anyone done this yet ? Our solution has been to not abuse the email servers involved, and simply include URIs to the forms on an ftp server. It's a simple approach, but it works. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] reply with attachment
Thanks, that's the recommendation I was looking for - the files don't change much, but they're just unique to each queue. -Original Message- From: Jerrad Pierce jpie...@cambridgeenergyalliance.org To: Mchugh, Sean CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Sat Mar 14 18:48:08 2009 Subject: Re: [rt-users] reply with attachment On Sat, Mar 14, 2009 at 18:29, Mchugh, Sean smch...@grey.com wrote: Definitely a valid approach which we use internally. However, we are dealing with a few external entities on the other end that have highly restricted internet access and arranging for that access is not always timely. Well then, assuming http file service is also out, by a variety of files do you mean many or that they change? (Although if they change you're going to have to have a complicated scrip to handle the responses). If it's just to attach many, I'd precompose a MIME message with attachments, and use that as my template. A little work up front, but it also saves the server from repeatedly encoding the same content. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] reply with attachment
Mchugh, Sean wrote: I'm looking for a quick and easy template that can add a variety of attachments to an email response. The purpose is to email customers legal forms and documents that need to be filled out as part of particular requests before the request can be worked on. Anyone done this yet ? I haven't done this myself, but it should be fairly trivial with MIME::Lite. http://www.perl.com/pub/a/2003/09/03/perlcookbook.html?page=2 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
