Re: [rt-users] update multiple ticket
Le 15/06/2011 à 11:31:17-0400, Kevin Falcone a écrit > On Wed, Jun 15, 2011 at 02:40:57PM +0200, Albert Shih wrote: > > I would like top use Update Multiples tickets to send a messages using the > > web interface. But is there any way to include the original messages > > (because it's different for each tickets) ? > > Unfortunately, there isn't a way to include each ticket's original > message in the response sent from Bulk Update. > > You could change your templates to include the original > correspondence, but that would affect all other scrips that use that > Template. Thanks for the tips. I'm going to create a temporaly queue for thats and apply this template only to that queue. Last question (from newbie user) : What's the term to include original correspondence ? Thanks again. Regards. JAS -- Albert SHIH DIO batiment 15 Observatoire de Paris Meudon 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26/06 86 69 95 71 Heure local/Local time: jeu 16 jui 2011 11:10:46 CEST
Re: [rt-users] update multiple ticket
Albert, Create a new template to show that info, then create a scrip to initiate an email using that scrip based on some criteria that is inclusive of all those tickets, like based on the modification of a certain CF or something. Then do your multiple changes and then afterward, disable the scrip. I've done this many times. Hope this helps. Kenn LBNL On Wed, Jun 15, 2011 at 8:31 AM, Kevin Falcone wrote: > On Wed, Jun 15, 2011 at 02:40:57PM +0200, Albert Shih wrote: > > I would like top use Update Multiples tickets to send a messages using > the > > web interface. But is there any way to include the original messages > > (because it's different for each tickets) ? > > Unfortunately, there isn't a way to include each ticket's original > message in the response sent from Bulk Update. > > You could change your templates to include the original > correspondence, but that would affect all other scrips that use that > Template. > > -kevin >
Re: [rt-users] update multiple ticket
On Wed, Jun 15, 2011 at 02:40:57PM +0200, Albert Shih wrote: > I would like top use Update Multiples tickets to send a messages using the > web interface. But is there any way to include the original messages > (because it's different for each tickets) ? Unfortunately, there isn't a way to include each ticket's original message in the response sent from Bulk Update. You could change your templates to include the original correspondence, but that would affect all other scrips that use that Template. -kevin pgp9LZWrar883.pgp Description: PGP signature
