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HI,
Hope you are doing great!
This is Harry from Dynamic
Enterprise Solutions. We have urgent requirement with one of our Direct clients
(No hidden Layers) , please review below job description and let me know your
interest
Position ID: DYESJP00015756
Title:
ServiceNow Analyst
Location:
North Chicago, IL
Duration:
24 Months+
Locals preferred Hybrid Remote
(2-3 Days Onsite per week)
Description:
Location: Preference to be remote hybrid, 1 Day Onsite (Thursday of below
shift)
Tenure: 2 years, potential for full time for the right person
Shift: Preference would go to a flexible candidate who can cover the shift the
existing contractor works - **Thursday 8am- 5pm (onsite), Friday 8am - 5pm,
Saturday 5am - 5pm, Sunday 5am - 5pm** (Flexibility is a bonus if other team
members need days off/call-in)
Major Incident Management: Duty Manager
Provides Major Incident Management services as part of a team. Applies
knowledge of Pharmaceutical client IT high-level architectures, ITIL practices,
Managed Service Providers, and/or operations teams to drive resolution of Major
Incidents. Establishes plans and commitments and ensures that all required
delivery resources are aligned and available when needed. Monitors execution
activities and manages risks and issues to ensure service and solution delivery
commitments are being met. Also supports continuous improvement efforts for
related processes and services.
Provides oversight for Major
Incident Management (MIM) service to ensure execution tactics are defined and
planned and commitments are met.
Ensures MIM delivery efforts are planned and executed using current standards,
methodologies, tools and processes and follows rules for requesting exceptions,
where justified, to achieve business needs
Provides cross functional coordination of Managed Service Providers, Business
Technology Organizations, and/or operations teams.
Ensures that all dependent resources are staged and ready for delivery
activities to be performed including skills, software, etc.
Escalate resource contention to management
Maintains working knowledge of appropriate Pharmaceutical client IT high-level
architectures, ITIL practices, Pharmaceutical client standards and other
frameworks that impact service and solution delivery and ensures that
appropriate governance is engaged
Maintains productive relationships with peers and clients
Follows organization standards for status reporting to key stakeholders
including KPIs, risks, and issues
Supports delivery forecasting efforts.
Identifies opportunities for improvement of delivery and reporting capabilities
Responsible for compliance with applicable policies and procedures and follows
best practices
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or Computer
Engineering. Equivalent experience is defined as 6 years combined experience in
the above areas.
Experience in IT engineering and/or operations.
Project management experience desired
Foundational knowledge of ITIL framework and Service Operations (Major Incident
Management)
Knowledge of ServiceNow or other ITSM tools desirable
General technical knowledge in assigned area of responsibility
Thanks & Regards
Harry John
Dynamic Enterprise Solutions Inc
1801 Hicks Rd, unit A
Rolling Meadows, IL -60008
(847) 719-7902 / 224-635-0898
Email: ha...@dynamic-enterprise.net
jsol...@dynamic-enterprise.net
www.Dynamic-enterprise.net
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