Hi Folks, We have an urgent requirement for a *HP Service Desk Engineer* Kindly check the requirement and let me know your interact.
* * *Role: HP Service Desk Engineer* *Location: Washington, DC * *Duration: Long Term Contract * *Key Skills: * A) Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. This position requires a minimum of four years experience, of which at least three years must be specialized experience in administrating computer systems. General experience includes operations experience on a large-scale computer system or a multi-server local area network. *B) Qualifications* 1. With a Master’s Degree (in the fields described in B above): three years general experience of which at least two years must be specialized experience is required. 2. With eight years general experience of which six years is specialized, a degree is not required. *C) Other Certifications/Qualifications. * 1. HP Service Manager 7.01 certification 2. HP Openview Service Desk experience 3. ITIL V3 Foundations certification *Job Description:* - Maintaining the upkeep of the various pieces of the system to make sure it is up and running - Service Manager application service - Service Manager email service - Connect-It services - Integration to LDAP Active Directory (AD) - Integration/Utilization of Crystal Report 9.0 – 11xi - Administering to the user data (adding/updating) - Operator profile records – provides user access to the system - Contact/AD/Asset Center records – provides user information for ticketing functionalities - Assignment group records – provides ticket fulfillment group functionalities - Change group records – provides RFC change ticket fulfillment and other group functionalities - All other User, Group and Profile data within Service Manager - Configuration Item records - Performing maintenance activities during the Weekly Maintenance window from Wednesday, 7:00 p.m. to Thursday, 7:00 a.m. - Working incident tickets that get assigned to the Service Manager group - Administering to the system data: - Categorization data - All other system data - Monitoring the application to maintain its operation: - System Monitor - System Locks - User Locks - Schedule file - Log files - License files - Creating and customizing links - Developing and maintaining report within SM 7 - Creating and administering operator and user records Customizing Service Desk, Incident Management, Problem Management, Change Management, Service Level Management applications to meet business needs. Regards, *Srikanth Panasa* Technical Recruiter IT all Tech || "Putting all technologies to work"|| *Ph: (513) 898-9877*, eFax: (615) 807-4747 *http://*www.italltech.com|| Email: *srika...@italltech.com*<prav...@italltech.com> * * * * Join My Vendors list: *http://groups.google.com/group/thoughtdrive*<http://groups.google.com/group/thoughtdrive> ** -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to sap-a...@googlegroups.com. To unsubscribe from this group, send email to sap-abap+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.
