*Service Center Support – Supplemental Staff* *FOR THESE ROLES – ONLY LOCAL CANDIDATES WILL BE ACCEPTED – No travel expenses* 4+ months An experienced individual in customer support to staff our Technology Service Center providing quality customer service to internal customers requesting IT services via phone, web, and email. Gather and log customer requests using Service Now logging system. Individual provides first level support such as password resets, record unlocks and basic desktop user assistance. May use a variety of IT tools to resolve incidents. Refers incidents as appropriate to the next support level. Good verbal and written communication and ability to work collaboratively in a small team setting are required. Previous helpdesk experience would be very helpful.
Work schedule will be Monday through Friday beginning at 8am. *Key responsibilities include, but are not limited to, the following:* Answer customer calls and log pertinent information - Determine customers need and process accordingly - May reset password/s - May perform simple desktop trouble shooting - May perform application access request/s - May redirect call - Determine 2nd level support and assign accordingly. -- Thanks & Regards Kumar IT Staffing E-Mail: ku...@itstaffing.net URL: www.itstaffing.net -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To post to this group, send email to sap-ba...@googlegroups.com. To unsubscribe from this group, send email to sap-basis+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-basis?hl=en.
