Hi Position below ….. Send me profiles : arj...@usmsystems.com Looking
EAD/ GC / USC Role : Senior Salesforce.com Administrator Duration :
5+months Location : NC Job Description :
This position will be responsible for the detailed analysis, build and
deployment of Salesforce.com changes to support multiple SalesForce
instances. Work with business partners IT and management to identify
practical CRM solutions to business problems and deliver innovative, high
quality solutions using SalesForce. Ideal candidate will have strong
Salesforce.com enterprise business application configuration, customization
and integration experience, and will be responsible for the administration
and ongoing support of multiple SalesForce instances and other technologies
related to SalesForce. Excellent verbal and written communication skills
are required for this position as is a strong attention to detail and an
ability to build relationships with all levels within the organization.
Profile and Job Responsibility
-
Operates as primary system administrator and application configuration
expert for SalesForce.com CRM. Lead development, testing, user acceptance
testing and deployment releases into production for all configurations,
customizations, integrations and data changes that include but are not
limited to the following activities:
-
Document detailed requirements, business processes, security access
matrix, data and integration designs
-
Develop consensus for solution, and recommend alternative solutions
to meet requirements
-
Complete impact analysis, estimates (LOE), and contribute to change
requests prioritization and release planning
-
Identifies specific business requirements as communicated by a
sponsoring business area, including cross-referencing requirements
articulated by multiple business area.
-
Diagnose and propose resolution for Salesforce.com issues that include
configurations and customizations, integrations, data loads, security
access, workflows and triggers, reports and dashboards.
-
Creates, develops and maintains user roles, security profiles, workflow
rules, permission sets, sharing rules and other system configuration
options.
-
Works with the Salesforce support team, business and IT management to
design and develop strong relationships with user groups to support user
adoption, ensure proper use of SalesForce and productive growth and change
around the application and corresponding business processes.
-
Conducts research on the best practices and industry/functional trends.
Stay abreast of SFDC release changes, advise the Salesforce.com support
team and business SuperUsers on impact to production, potential updates
that might benefit business instances
-
As application Subject Matter Expert, assist Sr. Business Analyst and
Product Managers in prioritizing change requests and planning releases that
meet requirements and drive highest business value
-
Lead both project and on-going support/maintenance activities related to
SalesForce.com and other related application systems.
-
Develops in-depth knowledge and proficiency of supported business areas
and engages business partners in evaluating opportunities for process
integration and refinement.
-
Manage ad-hoc data loads and data quality, including assisting in
importing of lead, contact or account data.
-
Creates reports and dashboards for users and the management team.
-
Trains new end users on the application and trains existing users on new
features.
-
Participates in cross-functional teams that address strategic business
issues involving CRM operations.
-
Escalate issues to SalesForce.com technical support as required.
-
Manage duplicate entries in system. Work with SuperUsers and production
support to remove them.
-
Manage development, QA and other testing sandbox environments.
Qualifications
-
Bachelor’s degree (preferred Computer Science)
-
*5-8 years of experience implementing and supporting Salesforce.com
Sales/Service cloud with Enterprise edition or higher in a mid to large
organization*
-
*Salesforce.com Admin 201 Certification is required, Admin 301 preferred*
.
-
Expert-level skills with Salesforce.com configuration including creation
of standard and custom objects and fields, security model, single sign-on,
identity management
-
*Experience with Salesforce.com customization (Apex, VisualForce), and
integration (**WS SOAP/REST, Mobile), and middleware integrations with
other enterprise applications.*
-
*Experience in moving configurations, customizations and code between
development and lower sandboxes, and deploying to production environment.*
-
*Experience with enterprise integration tools, DataLoader and extract,
transformation and load (ETL) tools (Jitterbit, Informatica, CastIron,
Tibco, etc.)*
-
Experience with data structures, data modelling, db schema is required.
-
Comfortable adapting to shifting priorities, demands and timelines in a
fast paced environment
-
Flexible and organized team member with strong strategic and analytical
skills. Detail-oriented, creative and effective communicator with an
appropriate sense of urgency. Have the desire and ability to learn new
skills particularly technology.
-
Strong written and oral communication skills, strong interpersonal
skills.
-
Demonstrated understanding of SDLC, with recent Agile development
methodology/Scrum experience is preferred
-
Understanding of project management practices and deliverables,
including the ability to create action plans & resolve obstacles to achieve
deadlines.
-
Demonstrated ability to create a positive and professional business
relationship with technical and business stakeholders at all levels.
-
Ability to work independently in a fast paced environment is critical.
-
*Experience with other CRM (Siebel, MS Dynamics) is a plus.*
-
*Experience with Knowledge Management Systems either SalesForce or other
i.e. Moxie is a plus.*
-
*Experience with Financial Industry is a plus.*
*Thanks & Regards*
*ARJUN *
14175 Sullyfield Circle, Suite # 400,Chantilly, VA 20151, U.S.A
Email: *arj...@usmsystems.com <arj...@usmsystems.com>* , Phone:
*703-880-4177*
Skype: *arjunk_usm*
ISO 9001 ,ISO 20000, CMMI Level 3 Certified Company
Ranked No.7 in the Washington DC area-*Washington Business Journal, 2013;*
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