Share your resume at kshu...@tresourceinc.com
DBA Lead/Coordinator Responsibilities
Durham, NC
Fujitsu
12+ Months Contract
26 Jan
$60/hr. c2c
• ?Coordinate Oracle and SQL Server DBA teams, including Offshore,
operating in a 24x7 environment in accordance with all service level
agreements and customer expectations.
• Monitor project, delivery schedules and resources.
• Lead team in proper escalation of internal tickets to both
vendors and internal technical & service delivery team members supporting
specific functions and technologies.
• Ensure team is conducting proper ticketing, documentation,
process adherence, etc.
• Provide the correct team support - detailed investigative and
analytical information - when problems occur.
• Plan, coordinate and execute change management processes
• Balance staff workload and identify gaps in technical
capabilities so they can be filled or avoided to meet project and
operational needs.
• Support root cause analysis and define action plans to prevent
future outages and ensure continuous availability of services and meeting
all service level agreements.
• Establish and guide the capture of performance metrics.
• Develop and maintain support documentation of work performed with
detailed process steps.
• Provide subject matter expertise as needed; including estimating
levels of effort and troubleshooting.
• Recognize areas of process improvement, initiate and implement
approved changes, and document policies, processes and procedures.
• Monitor and report on performance and customer satisfaction
levels and research methods to improve overall client support.
• Maintain a relationship with the customer base, continuously
gathering feedback concerning the perceived quality of support.
• Conduct regularly scheduled meetings with customer to provide
project related status.
• Comply with all Fujitsu internal processes and procedures
including Delivery Oversight requirements.
• Experience scheduling 24/7 work rotations for a team
• ITIL Foundation or Certification a Plus
PMP Certification required
• Team Lead experience is a Plus
*K.M. Shukla*
Resource Development Manager
Technology Resource Group Inc.
|Cell – 408-850-3048|-|Desk - 408-709-1760 Ext. 933|
|kshu...@tresourceinc.com|Fax: 408-884-2409
3736 Hills-dale Court, Santa Clara, CA 95051
“If people like you, they'll listen you. But if they trust you they'll do
business with you !!!”
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