*Please send your resumes at hy...@itbtalent.com
*

*
*

*
*

*Dear Associates....*

*Kindly have a look at the below position and let me know if this is
something you would be interested in.*
*NEED RESUMES*


Job Title : IT Operations Project Managers (someone who is familiar with
IVR, call center, customer service)
Location : Philadelphia, PA,
Duration : 12-18 month

Skills:
· Will be responsible for the IVR, Service Operations and Customer Service
project.
· Assists in the development of complex projects' budgets, utilizing
appropriate analysis approaches across multiple projects, manages resource
plan to budget and reports "planned vs. actual" budget variances.
· Employs QA best practices and standards defining, collecting, and
interpreting metrics and diagrams.
· Facilitates status reviews with all stakeholders updating project status
and clarifying roles and responsibilities developing accurate, detailed
consolidated reports to continuously manage expectations. Creates
multi-project communications plans/reporting methods.
· Develops resource plans that align unique project needs with team
members' skillsets/career interests and applies various techniques to
build/maintain a unified team view/focus on project objectives.
· Must possess established record of applying PM best practices, tools,
techniques and methods that have resulted in several projects being
executed successfully to plan by balancing scope/time/budget targets
supported by accurate progress reporting to all stakeholders.
· Experience managing multiple high risk/high visibility mission
critical/strategic cross-functional global projects as a recognized expert
in PM methodologies.
· Experience developing risk mitigation and contingency plans. Has led risk
identification processes to develop project specific mitigations and
contingencies and updates risk plans as conditions warrant and considers
risk during the change management process.
· Ability to manage change control and refines scope statement
appropriately, understanding the impact of scope statement changes and
clearly articulates requirements (both "in scope" and "out of scope") to
manage expectations.
· Accurately develop a WBS to the proper level of detail.
· Ability to develop scope management plans and WBS for cross functional
remotely located multi projects, mentors PMs on WBS creation with
traceability to scope management plan, discusses scope change alternatives
and timing/impact with stakeholders and optimizes the process to integrate
scope changes.


*Please send your resumes at hy...@itbtalent.com*

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