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I have a very urgent DIRECT CLIENT requirement for *ServiceNow
Administrator* in *Raleigh, NC*. Please Let Me Know If you have available
candidate, please reply with their word resume, location, rate and contact
number.
Please send the resumes at alb...@cncconsulting.com
*Job Title: ServiceNow Administrator*
*Location: Raleigh, NC*
*Duration: 1 year*
*NCDOT -ServiceNow Customer Administrator (491786)*
The ideal candidate will have proven implementation experience, a
background in the IT Infrastructure Library (ITIL) business process, and
working knowledge of IT operations. Past work experience with industry
leading providers of help desk, IT service management, asset management,
network and systems management or similar technologies a definite plus.
The system administrators will perform fundamental administration and
configuration tasks in the ServiceNow instance including, but not limited
to, standard configuration, user administration, security, workflow, date
management, and integrations. This role will manage the ServiceNow release
cycle three times per year and is dedicated to working directly with
ServiceNow application.
Responsibilities
• Personalize and create forms and fields
• Create new applications, modules, and tables
• Activate a plug-in
• Build reports, gauges, and homepages
• Set up Service Level Agreements (SLAs) and monitor SLA
workflows
• Create and track Service Catalog requests, and items with
variables
• Create, monitor, modify, and publish Service Catalog workflows
with approvals
• Follow the notification process back to the Business Rule
• Import data into the instance
• Create and use update sets to facilitate moving customizations
between your instances
• Search, populate, and customize the Knowledge Base
• Create an Access Control Rule (ACL)
• Create global controls for attachments and cookies
• Custom scripting
• Build third party software integrations
• Answering "how to" technical and application configuration
questions
• Aiding in translating business requirements into technical
requirements
• Facilitating roll out of new applications and modules
• Manage the ServiceNow system upgrades that occur three times
per year
• Assisting in troubleshooting patch / release management issues
The ideal candidate is a college graduate with Computer Science or similar
technical degree (or is working towards such a degree) and would have a
minimum of 1-2 years of experience with:
• Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
• Web applications, networks, protocols and email (SMTP, POP3)
• Basic understanding of ITIL v3 methodologies
• Understanding of enterprise IT architecture
• Working knowledge of relational databases
• Experience with database manipulation via a programming
language
Experience in these areas is a plus:
• LDAP directories, such as: Active Directory, eDirectory,
OpenLDAP.
• Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.
Web Services integrations.
Proven ServiceNow implementation experience
Required2Years
Web applications, networks, protocols and email (SMTP, POP3)
Required2Years
Basic understanding of ITIL v3 methodologies
Required2Years
Understanding of enterprise IT architecture
Required2Years
Working knowledge of relational databases
Required2Years
Experience with database manipulation via a programming language
Required2Years
Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
Required2Years
Impeccable time-management and record keeping
Required5Years
The ability to take complex end-user requirements to code
Required5Years
A positive can-do attitude & willingness to learn
Required5Years
A strong personal commitment to quality service
Required5Years
The ability to work independently and with a team
Required5Years
LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.
Highly desired5Years
Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.
Highly desired2Years
Web Services integrations
Highly desired2Years
Excellent communication
Required5Years
Very Truly,
Albert Smith
CNC Consulting, Inc
The enterprise resource for staff augmentation
201-588-9137 P
201-541-9128 F
alb...@cncconsulting.com
www.cncconsulting.com
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