Hi,
This is Prabhu Mandhar Kamble, - Recruitment and Resources from SancroSoft USA Inc. Please respond with updated resume in MS-Word .doc Format with the following details to pra...@sancrosoftusa.com Full Name : Location : Contact Number : Last 4 digit SSN: D O Birth: Email : Availability : Visa Status : Rate per hour: Requirement Details: Role: Support Analyst Location – Collegeville, PA Duration: 6+ months Rate: 30$ on c2c. Required Skills: • 1-3 Years of total IT experience • 1-2 Years experience with support experience • Intermediate support and troubleshooting skills in production support environment • Familiarity on working with Service Center or equivalent incident management system Responsibilities: Support Analyst The Support Analyst will be responsible for resolving issues related to application access in support of the Nutri divestiture. This involves monitoring the appropriate service center queue(s) and routing or resolving tickets accordingly. The analyst will: • Provide ongoing operational support for TSA ticket management, incident management • Coordinate resolution of anomalies with relevant support teams, HRBT, IMS team, PXED team, AD team • Identify appropriate teams to assist with issue resolution and raise incident tickets • Identify, manage and document operational processes • Operate automated method for data comparison as created by QA analyst • Problem Resolution for Users • Identifying correct teams for escalation • Bug and Issue Tracking/Resolution • Participate in On-call rotation • Respond rapidly to incidents that impact Pfizer user performance • Execute the work as per the approved Standard Operating Procedures and Work Instructions Modification and Creation of new SOP’s & WI’s as service matures or changes Acknowledge the incident tickets and update progress in the Service Management tool and close the incident tickets following the defined process. Create and deliver periodic incident management report as per the defined process • Perform the necessary communication to all relevant stakeholders as defined by application operational support process. ** For quick response please contact me at pra...@sancrosoftusa.com # 916-671-5596 *** Prabhu Mandhar Kamble, E-Mail: pra...@sancrosoftusa.com Contact: 916-671-5596 -- Thanks & Regards, *Prabhu Mandhar Kamble * *Sancro Soft USA Inc.* *Direct: (916)-671-5596* ** ***pra...@sancrosoftusa.com * *4944 Sunrise Blvd, Suite B-4 |Fair Oaks, CA 95628|Fax: (916) 200- 1305| www.sancrosoftusa.com* My Linked In: http://www.linkedin.com/in/prabhumandhar Y IM: prabhu.recruiter Gtalk: prabhumandhar *Note: We respect your Online Privacy. This is not an unsolicited mail. Under Bills .1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails, then please write a mail in subject line as Remove. Sorry for any inconvenience caused.* -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. To unsubscribe from this group, send email to sap-or-oracle-financials+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-or-oracle-financials?hl=en.
