Hi, I have an urgent requirement with one of my clients. Please find the job details below and forward me your updated resume along with your contact details at *skum...@tekshapers.com <mgu...@tekshapers.com>* or call me at *248-565-4747 <248-565-4747>*168*
Role: *ServiceNow Business Analyst* *Location*: Minneapolis, Minnesota *Duration*: 6 Months *US Citizen only* *Job Summary:* The Business Analyst role is to act as the liaison between the business and IT organizations in order to provide technical solutions that meet user needs and improve business performance by assisting with the technical analysis of business requirements, problem solving and troubleshooting as part of a larger project team. Accountable for ensuring that clear, concise requirements have been captured. Participate in testing, issue resolution, support the implementation check-out process and facilitate the development of all procedural documentation and manuals. *Job Expectations:* • Gather, analyze, document and manage business and user requirements (both functional and non-functional) for technology solutions that address business needs. Assist in identifying potential solutions for the business and provide input to issues or risks. Identify project interdependencies and communicate requirement/scope issues and participate in driving them to resolution for inclusion in system requirements. • Complete all project work objects and deliverables using Fairview standards and a deliverables-based approach. Translate business and user requirements in to system requirements for the technology organization and manage changes to the source documents. Assist with the development of the testing strategy - plan thorough requirement testing. Ensure appropriate bi-directional tracing of project modifications back to business and user requirements. • Complete all support documentation on assigned projects, including creating and updating all user and technical procedures/manuals, operational support documentation and archival of all related project documentation. Assist with the production check-out process, including review of reports, data files and online screens to ensure technical solutions perform according to the specifications and meet defined business requirements. • Develop expertise in all systems, processes and data relating to the assigned business or project. Develop expertise within the analyst practice - including all business analysis tools, processes and best practices. Leverage domain and analyst practice expertise to provide the most effective solutions to the business partners in the most efficient means possible - including selecting the appropriate analysis techniques and tools (process modeling, use cases, etc.) for each project. • Establish and maintain effective working relationships, partnering closely with Business Relationship Managers, Enterprise Architecture and Process Improvement staff within IT and the business. Educate business partners on systems capabilities and the feasibility of developing specific solutions. Work effectively in a team environment to ensure that solution delivery is on time, within cost estimates and meets business needs. Required Education • Bachelor’s degree Experience • 5 years of demonstrated experience in business and functional requirements elicitation, translation and documentation. • 3 years of demonstrated experience in building requirements for the ServiceNow platform, preferably in the Service Catalog • Strong analytic skills including ability to identify patterns, potential issues and then translate those into functional and test requirements. • Solid understanding of business functional areas and business management issues as well as the IT organizations systems and capabilities. • Knowledge of and ability to effectively use the appropriate modeling methodologies and toolsets, requirements management methodologies and toolsets, requirements visualization methods and toolsets, and artifact versioning tools. • Exceptional written and verbal communication skills. Regards *Sumit Kumar* Sr. Talent Acquisition *T: 248.565.4747 | Extn. 168* *skum...@tekshapers.com <skum...@tekshapers.com>* Fax : +1-248.254.7211 Tekshapers Inc. 1441 E. Maple Rd, Suite # 301,Troy, MI, 48083 Certification: WMBE Certified | E-Verified Company | ISO 9001:2008 *Email is the best way to reach me.* Save trees. Print Only When Necessary *Disclaimer: If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line at **rem...@tekshapers.com* <rem...@tekshapers.com>* and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience.* -- You received this message because you are subscribed to the Google Groups "SAP Resource Center" group. 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