DIRECT CLIENT NEEDS Senior Voice Architect for location Atlanta, GA. Share your resumes at swilli...@charterglobal.com
*Request ID: 1311-1* *City & State: 6/13/2016 - 6/12/2017* * Job Title: Senior Voice Architect Senior Voice **Architect * *Position Summary Description:* The Senior Voice Architect will work on a complex distributed telephony/call center system using versatility and passion for maintaining extremely high quality service provider-class platform for telematics call control applications. *Key Areas of Responsibility:* • Plan and develop system-wide and/or component level upgrades to hardware and software • Assist in developing new telephony features and functionality. • Interface with internal and external customers to understand and document requirements *Basic Qualifications:* • Must have detailed experience with Genesys 8.x platform architecture in a multi-site environment. • Must have solid experience designing Genesys Orchestrate call flows using Composer • Must have experience with Linux/Unix OS system administration, configuration, troubleshooting, performance tuning, preventative maintenance, and security procedures. • Must have working knowledge of Oracle DBs, PLSQL commands, XML and SOAP • Must have basic understanding of VoIP – SIP call troubleshooting • Must have troubleshooting skills and ability to understand complex relationships between components of multi-tiered applications • Must have critical thinking and problem solving skills, with ability to analyze complex workflows, prioritize multiple tasks and make key decisions during platform outages • Must be able to cultivate and maintain positive relations with customers and IT staff. Fully understands how the business relates to the technical aspects of the position. Demonstrated ability to manage multiple priorities and drive projects to closure • Must be able to work independently as well as part of a team, have outstanding customer service skills and excellent communication skills for interaction with users at all levels. Strong ability to manage multiple projects and rapidly changing priorities. Takes initiative for self-management. Attention to detail is required. • Should understand carrier-based advanced features, OSI layers, computer telephony integration (CTI) and various types of call routing • Should have familiarity with SIP media gateways and Session Border Controllers (Cisco, Acme Packet, etc.). *Education:* B.A. or B.S. Degree in computer science, engineering, or related technical field Physical Requirements: While performing the essential functions of this job, the employee is frequently required to sit; hear or talk: use close vision; use hands to grasp, handle or feel objects; and type and manipulate controls. Employee is occasionally required to use distance vision, stand, kneel or crouch and lift up to 10 lbs. -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
