Please send your profiles to da...@addonusa.com
-Are there 3 technologies or responsibilities that you would stack rank as most important when identifying qualified resumes? (- Avaya Call Routing is a MUST. Must have extensive Vectoring experience. - Documentation Skills to translate call flow into understandable documents.) *Avaya consultant* *Roseland, NJ.* *6-12+months* *open* *Remote is also possible* The successful candidate will posess the following skillset and core compentencies: *Technical Knowledge and expertise:* • This role will balance the stabilization/evolution of the ADP Contact Center Technology Portfolio as well as leveraging the Platforms to deliver Business Solutions to our Contact Center Clients. • Avaya S87XX administration. • Avaya Call Vectoring and VDN Programming. • Avaya CMS Administration. • Avaya Voice Portal, Interactive Voice Response (IVR) implementation. • Avaya Modular Messaging administration. • Avaya Application Enablement Services (AES), Computer Telephony Integration (CTI) implementation and administration. ••• Since the overall ADP Contact Center Technologies team delivers Avaya and Genesys routing/Application/Framework solutions, Knowledge of Contact Center Technologies, such as Genesys Framework, Routing, and Application Layers (7.6/8.x +) is a major plus/advantage: Universal Routing including detailed knowledge of Routing Strategy concepts and data integration for enhanced routing · Multimedia Platform, focusing on Business Process and Routing solutions. Email Routing, Chat Routing with detailed Integrations via Web API · CCPulse and Infomart Reporting, focused on implementation of reporting solutions which are standards-based. · Interaction Workspace, allowing for detailed integrations across Genesys and other client platforms (such as CRM, etc) · Understanding of Integration points, such as Avaya Platforms, ensuring seamless overall solution knowledge (ie AES Interface, ACM features/functionality) SIP, Avaya Communication Systems platform and products, etc). · Knowledge of Virtual Hold Platform and detailed integration points in a Genesys/Avaya deployment · Technical Support knowledge of the NICE Call Recording Platform. · This role will be involved not only with the NICE/Genesys Integration Points, but also the evolution of the ADP NICE platform to accommodate our Centralized ACM/CTI model. · In addition, this role will drive the enhanced NICE 4.x migration delivering new business features as well as a new Enterprise-worthy platform. *The position is also responsible for:* · ? Assisting with the migration from Avaya Call Routing to Genesys based Call Routing. · ? Configuration, support, and troubleshooting of existing Avaya contact center enterprise applications and solutions in both VoIP and TDM technology environments. · At least 5 plus years of experience. Specific activities and background required for this position include: · Avaya Core Telephony Products: Communications Manager, AES, Modular Messaging, CMS, OneX Communicator/IP Softphone, OneX Agent/IP Agent, Site Administration and Voice Announcement Manager. * Below skills are a plus:* · Genesys Product Suite: Genesys Framework v7.x., Genesys Routing x7.x, Virtual Hold, Genesys CCPulse v7.x, Genesys GVP v7.x, and Genesys Internet Suite and Multimedia. · Must be well rounded with experience in multiple Contact Center Technology domains including CTI, Call Routing, VHT, Workforce Management, Call Recording, VoIP Technology and Self Service solutions · Avaya and Genesys University-training and certifications preferred. · Familiarity with Workforce management products (IEX, Blue Pumpkin, Genesys WFM) is a plus. *Thanks & Regards,*** *Davis*** Technical Recruiter* *** *Addon Technologies, Inc.* *17197 N. Laurel Park Dr | Suite #513 | Livonia, MI 48152* Email : da...@addonusa.com | Pho: 734.956.4737 Ext 164 www.addonusa.com Gtalk : davis.johnson203 -- -- *************************************************************************************** For all SAP related tutorials,Articles,Faqs,Tips www.sapbrainsonline.com **************************************************************************************** You received this message because you are subscribed to the Google Groups "sapbrains" group. To post to this group, send email to sapbrains@googlegroups.com To unsubscribe from this group, send email to sapbrains-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/sapbrains?hl=en --- You received this message because you are subscribed to the Google Groups "sapbrains" group. To unsubscribe from this group and stop receiving emails from it, send an email to sapbrains+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.