*Please send your profile to da...@addonusa.com* * *
*IVRS Consultant* *location: Boston, MA* *Duration: 1 year project* *Overview:* 1. Design, develop, test, document and deploy application software for Interactive Voice Response (IVRS) unit using Avaya Dialog Designer. 2. Investigate, analyze and resolve IVRS related defects and enhancement requests. 3. Work on assigned tasks and report progress to IVRS supervisor and manager. 4. Perform IVRS system analysis and design work for new or modified IVRS system applications. 5. Assist business users during IVRS related system design, development and testing. *Detailed Duties and Responsibilities:* 1. Review and analyze requests for new systems or modification of current system. 2. Develop detailed task estimates and schedules for assigned projects. 3. Consult with IVRS supervisor and teammates to determine impact to existing IVRS application systems and estimated completion dates of business requests. 4. Prepare IT functional and detail specifications for systems projects including required data elements, edit criteria and sizes; data element dictionary; screen and report design and methods of access. These specifications must be able to be used by other IT software developers to develop subsystems or programs. 5. Using knowledge of IVRS software, develop, program and test new or modified complex systems, programs, and Voice Response scripts. 6. Prepare written test plans and create test data and thoroughly test systems or programs created. 7. Perform IVRS administrative duties as required to support both production and test environments 8. Perform routine maintenance of the IVRS operational environment as required. 9. Perform routine maintenance of the IVRS web services as required 10. Participate in IVRS system platform upgrades as necessary. 11. Alert IVRS supervisor, manager, affected business users and agency help desk on observed or reported IVRS production problems. *Qualifications:* 1. Hands On experience and expertise with Avaya Dialog Designer is required. 2. Experience with Oracle and/or Microsoft SQL Server databases is required 3. Experience developing IVR solutions targeting different languages as such as Cantonese, Portuguese, etc. is desired 4. Experience with Avaya Voice Portal and Avaya Interaction Center IC concepts and techniques desired. 5. Experience with Web Services concepts and techniques desired. 6. Experience with VoiceXML concepts and techniques desired. 7. Experience using Eclipse interactive development environment (IDE) tools. 8. Ability to follow oral and written instructions with minimal supervision. *Thanks & Regards,*** *Davis*** Technical Recruiter* *** *Addon Technologies, Inc.* *17197 N. Laurel Park Dr | Suite #513 | Livonia, MI 48152* Email : da...@addonusa.com | Pho: 734.956.4737 Ext 164 www.addonusa.com Gtalk : davis.johnson203 -- -- *************************************************************************************** For all SAP related tutorials,Articles,Faqs,Tips www.sapbrainsonline.com **************************************************************************************** You received this message because you are subscribed to the Google Groups "sapbrains" group. To post to this group, send email to sapbrains@googlegroups.com To unsubscribe from this group, send email to sapbrains-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/sapbrains?hl=en --- You received this message because you are subscribed to the Google Groups "sapbrains" group. To unsubscribe from this group and stop receiving emails from it, send an email to sapbrains+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.