*Role :: HPCA Infrastructure*
*Location :: Irving ,TX *
*Duration :: C2H*
*Brief Description of the Organization:*
The Technology Infrastructure organization provides worldwide global
support to businesses in the areas of network & telecommunications, systems
and application services, and data center operations. In the current global
infrastructure, Citi Technology Infrastructure must make a monumental
change in the way we run desktop operations to gain efficiencies, reduce
operational cost, consolidate infrastructure and implement a new global
technology to enable global and regional processes.
*Description*:
HPCA Infrastructure Operations and Support
This individual will be working with the team responsible for operating,
monitoring, building and supporting the HPCA Infrastructure to support
software distribution, OS management, patch management, inventory
collections, and vulnerability threat reporting for use on Windows based
operating systems managed by CTI.
*Job Purpose: *
Individual will be a member of the team that provides the following
services:
• HPCA component monitoring, performance tuning, the capture
of utilization metrics, the planned and unplanned synchronization of
applications, patches, and audits globally, as well as the
upgrading/patching of HPCA Components.
• Process all imports of applications, patches and audits into
the CS data store.
• Utilize existing Citi standard server monitoring tools to
track server performance for HPCA servers.
• Monitor all HPCA infrastructure components to insure that
client requests are processed on a timely basis and that all HPCA
components are functioning per design.
• Tune infrastructure components to optimize performance.
Key Responsibilities:
• Insure that planned and unplanned synchronizations are
successfully completed to all infrastructure components throughout all
regions.
• Insure that all policy entitlements follow defined standards.
• Insure proper connectivity between AD Domains and ODBC
Databases.
• Insure reporting information is properly posted.
• Create reports and queries as required.
• Identification of issues and coordination with CATE for
contacting HP Support to report issues and provide data.
• Work with the Infrastructure Build Team on transitioning of
new HPCA Servers and HPCA Components to BAU operation status.
• Insure that proper connectivity is maintained to support VPN
connectivity.
• Creation and maintenance of COP information / Network
Locations / SAP’s.
• Level 3 HPCA Support – handling of escalation from Level 1
and Level 2 HPCA Client Support.
Thanks & Regards
Tirth Patel
Technical Resource Specialist
Phone: 609-897-9670 x 2181
Email: tpa...@sysmind.com
Fax: 609-228-5522
In case I am not available please call Anoop: 609-297-0796
Address: 38 Washington Road, Princeton Jn, NJ 08550
Help! Preserve trees. Please don't print this e-mail unless you really
need to.
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