*Please go through the belo**w requirement once and if you are comfortable then reply back with your resume and rate, reply me ONLY and ONLY at tajinder.rai...@hmgamerica.com <tajinder.rai...@hmgamerica.com>*
*Position : Desktop Support Technician* *Location : Washington, DC* *Exp : 7-10 Yrs* The Desktop Support Technician will work alongside the End User Computing and Infrastructure Teams with the common goal of supporting the technology needs of a dedicated customer and repairing service as quickly as possible in the (Enter Customer Location ) and the surrounding areas. The Desktop Support Technician will provide onsite support to the local (home) office users as well as onsite and phone support to users in remote offices. The DesktopSupport Technician will apply proven problem solving, customer service, and communication skills to help identify, communicate, and resolve end user issues.Travel is required to support multiple locations. *Responsibilities* Provide exceptionalcustomer facing technical desktop support at customer location(s) as a memberof the EUC team. ** Provide deskside support for hands on issues ** Provide phone support to users in onsite office location or remote locations ** Some remote work and travel to different officesmay be required ** Familiarity with remote desktop support tools ** Respond to requests and incidents by phone, email, support queue, on-site ** Track and log all requests for desktop service into ticket tracking DB ** Respond to end user within specified response SLA ** Resolve incidents and service requests within the required SLA * *Perform problem resolution research and document solutions ** Escalate out of scope or unresolved tickets to appropriate IT personnel ** Participate in technology implementations, both corporate wide and business-unit based ** Perform Board-Room presentation setups ** Replace failed phones, printers, network cables ** Assist with company based software/hardware deployments ** Maintain and track hardware inventory. ** Coordinate office needs with Regional IT Managerand/or local office managers ** Replace failed hardware on desktop and laptop computers ** Image laptops, desktops, and workstations ** Setup/provisioning of New Hire equipment ** Assist in LAN/WAN operations; including setup, support, documentation ** Coordinate office/cubicle setup and moves ** Installation and configuration of network printers ** Monitor and implement company policies, procedures, and standards to ensure compliance ** Operational knowledge of networking, telephone, and infrastructure concepts Visits, or remote control sessionsis met *RequiredSkills* ** Ability to troubleshoot with minimal information and accurately diagnose issue to solution ** Responsible for installing software and hardware, requires advanced skills ** Ability to work with various support teams to resolve issues ** Coordinate and work with contractors both in describing the scope and ensuring work is completed as required. ** Advanced experience supporting networked environments ** Advanced experience supporting Windows operation systems ** Effective communication skills ** A strong candidate would be proactive, engaged, and personable. ** Flexibility in work schedule – must be able to work overtime when needed ** Strong organizational skills, ability to prioritize tasks * * Ability to work independently to research and resolve IT issues ** Ability to deliver outstanding customer service ** Ability to build relationships with the clients ** Possess a strong self-starter attitude * * Strong attention to detail; ability to document problems and solutions *Preferences* ** 3-5 years in an IT support environment ** Experience supporting Apple operating systems ** A+ Certification ** ITIL3.0 Foundations Certification *Colliers Location Specific Duties * *Requires knowledge of a mixed environment technical support in Active Directory:* *o Windows computers with versions Windows 7 to current and Office 2010 to current* *o Mac computers with Office* *o iOS, Android and Windows tablets and phones* *o Low level file and print server maintenance and support* * Backups and restorations * * Printers* * Files and folders creation and clean up* * Security permissions and shares* * Some SCCM and VSP experience helpful* * VoIP telephony and Voicemail support* * Support for CRM databases including but not limited* *o Act* *o REA* *o Apto* * Familiarity with Service Now or other incident tracking system* -- *Thanks and Regards* *Tajinder Raiger* *IT Recruiter* *HMG America* *PH: 646-657-1912* *taji.hmgamer...@gmail.com <taji.hmgamer...@gmail.com>* *http://www.hmgamerica.com <http://www.hmgamerica.com>* -- -- *************************************************************************************** For all SAP related tutorials,Articles,Faqs,Tips www.sapbrainsonline.com **************************************************************************************** You received this message because you are subscribed to the Google Groups "sapbrains" group. 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