Hello All, Please send your resume at kavi...@e-prosoftgroup.com
Telecom/Network Support Description: The role of the Telecom and Network Support is to provide support around the functions associated with telecommunications and network infrastructure. Primary duties will include direct customer service as well as oversight of related infrastructure cabling, phone installation and support, call center management, invoice management and documentation related to internal auditing processes and recording keeping mechanisms. Additionally, this role will provide related support to the LAN and WAN areas of then network infrastructure including assisting in the oversight of circuit management, basic network equipment support such as switches and routers, assist in the management of related invoices and documentation related to internal auditing processes and recording keeping mechanisms. Primary objectives and duties in this role include: - Customer training and support related to duties of this role - Telephone installation and support including break fix and relocation of phones. - Telephone installation in new implementations - Management of phones through Centrexmate - Management of voice mail - Management of fax lines - Management and support of call center solutions - Management of invoices related to telecommunications to include audit processes and accurate record keeping - Manage of troubleshooting efforts through established agency processes - Ability to work with internal and external resources including service providers, vendors and sister agencies - Familiarity and ability to support related technology solutions including cabling infrastructures for both telco and networks including but not limited to POTS lines, cellular technology, Smart phones, ISDN lines, DID blocks, WAN and broadband solutions and basic network skills associated with switches and routing. -Experience with basic support functions within a call center environment -Experience with cabling infrastructure and management of cabling infrastructure -Secondary duties will include support functions around LAN\WAN management and therefore experience with basic Cisco networking including routing and switching as well as basic skillsets around TCP\IP networking are required. The contractor selected for this role will be overseen by the Technical Services Section Chief and will be required to perform the duties based on the policies and standards of this agency and the regulations under which it operates Location Madison , WI for 3 years rate: open -- *************************************************************************************** For all SAP related tutorials,Articles,Faqs,Tips www.sapbrainsonline.com **************************************************************************************** You received this message because you are subscribed to the Google Groups "sapbrains" group. To post to this group, send email to sapbrains@googlegroups.com To unsubscribe from this group, send email to sapbrains-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/sapbrains?hl=en