Greeting!!! My name is Indu and I represent Neo Tech Vision, LLC
Title: Genesys Support Engineer Location: Remote Duration: 12+ Months Job Description: - This position requires an understanding of call center operations and experienced contact centers use of technology. Knowledge of complex call routing and screen pop technology is also important. The successful candidate will work closely with business leaders, IT staff and management in responding to call center technology issues as well as participation in strategic planning and project work related to stability. This position requires the continued support of existing applications used today as well as participation in maintaining stability of the Genesys framework. On call responsibilities are required. Required Skills: • Knowledge of Avaya PBX/ACD/CMS is helpful (3 years) • Knowledge of Genesys Inbound routing support (5 yrs) • Has supported and is knowledgeable of Genesys WFM • Knowledge of Genesys reporting (Brio, Crystal, Hyperion) support (2 yrs) • Genesys troubleshooting (5 years) -- Thanks & Regards Indu | IT Recruiter | Neo Tech Vision, LLC Email: i...@neotechvision.com | Phone 312-450-3321| Fax 215-310-4947 19 Abbott Ct, Eagleville, PA-19403 | www.neotechvision.com -- *************************************************************************************** For all SAP related tutorials,Articles,Faqs,Tips www.sapbrainsonline.com **************************************************************************************** You received this message because you are subscribed to the Google Groups "sapbrains" group. To post to this group, send email to sapbrains@googlegroups.com To unsubscribe from this group, send email to sapbrains-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/sapbrains?hl=en