Re: ShopTalk: UPS pt III
TFlan I am happy you received your packages. The big brown brigade always delivers their packages, it may not be to the right address, but they get rid of them. Honestly, I would be willing to bet that your driver just wanted to get the packages off his truck (as an "ex-UPS driver" I know that drivers don't want to bring packages in the hub that will add to their load the next day). I will not discount the idea that the driver is "dim," that could entirely be possible. But I think it is more of an issue of laziness and a lack of pride in his work. You may have a bad apple, but the bunch may still be good. TR
Re: ShopTalk: UPS pt.2
I used to deliver for UPS, and I would echo the assertion that the quality of sevice depends mostly on the driver. Oftentimes UPS will have each driver learn up to 4-5 other routes (to fill in for vacations, absences, etc.). Unless the normal driver gives a "heads up" to the subs concerning shorcuts, special delivery directions, hard-to-find locations, etc., the sub has to figure it out him/herself. The best way to increase the odds of quality service is to get to know your driver. If you have a high volume of deliveries/pickups, this usually isn't too tough. From experience, I really didn't like to dissappoint the customers with whom I had developed a "relationship," and if I knew another driver was going to take my place for a day/week, I would tell him all the info (this customer likes to have his packages delivered in the back between 11 and 12, etc.). Unfortunately, the driver's are usually always on a time crunch, so quality of service will almost always be correlated with the experience a driver has on a route. I would bet that if you are having problems with service, it lies there. And just as an aside, if a package arrives in less than perfect condition, it almost never is due to the driver. That package goes through the hands of many people and across many conveyor belts before it ever reaches a driver's truck. However, if it is clear a package is damaged, it should never get beyond the driver...
ShopTalk: Re: Advice on Training
I wanted to say thanks to everyone who contributed advice to my question about further advancing my learning in clubmaking. Cub, Jonathan, Mac, and Royce, I really appreciate your feedback. Royce, I particularly found your response helpful. It gave me a good idea of a direction I may want to take. Thanks again everyone. Troy
ShopTalk: Advice on training
Since I started playing golf a "few" years ago, I have been hooked (no pun intended). Recently I have even started tinkering with my own club maintanence, repair, and manufacturing. It is quite a kick to customize your club and eventually get the result you intended (even if it takes more attempts then originally planned). Now I would like to get a little more serious in club manufacturing and design, and I am interested in hearing any advice on how to do so. Other than working with my local pro shop, I don't have any formal training or certification. Any suggestions on training/certification routes that will result in high caliber learning? Has anyone been to the Golfsmith training seminars? Any advice/insights would be appreciated. Thanks Troy Aspiring Club Maker
