Re: [sipx-dev] sipxecs-4.6 : The message played when VM is disabled - issue xx-10119

[George Niculae]

On Mon, Apr 23, 2012 at 11:56 AM, Chitra  wrote:
> Hi All,
>
> With respect to the below email regarding the issue :
> http://track.sipfoundry.org/browse/XX-10119, where the right VM was not
> playing when we disable the VM permission for an user. It was discussed that
> a different prompt to be played instead of "That extension is not valid" as
> it would be misleading. But the issue has a fix with the message saying
> "That extension is not valid". So should I go ahead and close the issue,
> please let me know.

Will use this one to track the improvements discussed:
http://track.sipfoundry.org/browse/XX-10122

George
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Re: [sipx-dev] sipxecs-4.6 : The message played when VM is disabled - issue xx-10119

[Chitra]

Hi All,

With respect to the below email regarding the issue :
http://track.sipfoundry.org/browse/XX-10119, where the right VM was not
playing when we disable the VM permission for an user. It was discussed
that a different prompt to be played instead of "That extension is not
valid" as it would be misleading. But the issue has a fix with the
message saying "That extension is not valid". So should I go ahead and
close the issue, please let me know.

Regards,
Chitra

Tony Graziano wrote:
I think "extension is not valid" is misleading too. That's
why I suggested an improvment. It's not a high priority, but at some
point when the UI starts to incorporate fax and other features, some
recoding will need to be done and that would be a good time to inject
any changes (like the time sucking "Please wait while your call is
transferred" audio prompt... can be shortened consierably and a lot of
users have asked how to remove it. So I'll consider a more encompassing
improvement request to bundle this all together.
  
  On Thu, Apr 19, 2012 at 7:22 AM, George
Niculae  wrote:
  
On Thu, Apr 19, 2012 at 2:20 PM, Tony Graziano

wrote:
> I do think there is room for improvement here. If you do not have
voicemail
> permissions, a brief  audio message stating, "This account is not
enabled
> for messages.", would certainly be more desirable.
>
> I do think playing the normal greetings as you indicated will lead
to
> user-confusion and churn too much time figuring it out, since it is
> misleading.
>
> I would suggest a JIRA.
>


What if we play an existing prompt as this extension is not valid?
Recording a new greeting could take some time.

George


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Re: [sipx-dev] sipxecs -4.6 : The message played when VM is disabled

[Chitra]

Hi George,

Yes I compared with 4.4 and it plays the message as expected when VM is
disabled for a user . Thanks for the update George and Tony. I will
raise a JIRA for the same.

Regards,
Chitra

Tony Graziano wrote:
I think "extension is not valid" is misleading too. That's
why I suggested an improvment. It's not a high priority, but at some
point when the UI starts to incorporate fax and other features, some
recoding will need to be done and that would be a good time to inject
any changes (like the time sucking "Please wait while your call is
transferred" audio prompt... can be shortened consierably and a lot of
users have asked how to remove it. So I'll consider a more encompassing
improvement request to bundle this all together.
  
  On Thu, Apr 19, 2012 at 7:22 AM, George
Niculae  wrote:
  
On Thu, Apr 19, 2012 at 2:20 PM, Tony Graziano

wrote:
> I do think there is room for improvement here. If you do not have
voicemail
> permissions, a brief  audio message stating, "This account is not
enabled
> for messages.", would certainly be more desirable.
>
> I do think playing the normal greetings as you indicated will lead
to
> user-confusion and churn too much time figuring it out, since it is
> misleading.
>
> I would suggest a JIRA.
>


What if we play an existing prompt as this extension is not valid?
Recording a new greeting could take some time.

George


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-- 
~~
Tony Graziano, Manager
Telephone: 434.984.8430
sip: tgrazi...@voice.myitdepartment.net
Fax: 434.465.6833
~~
Linked-In Profile:
  http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~
  
  LAN/Telephony/Security and Control Systems Helpdesk:
  Telephone: 434.984.8426
  sip: helpdesk@voice.myitdepartment.net
  
  
  Helpdesk Customers: http://myhelp.myitdepartment.net
  Blog: http://blog.myitdepartment.net
  

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Re: [sipx-dev] sipxecs -4.6 : The message played when VM is disabled

[Tony Graziano]

I think "extension is not valid" is misleading too. That's why I suggested
an improvment. It's not a high priority, but at some point when the UI
starts to incorporate fax and other features, some recoding will need to be
done and that would be a good time to inject any changes (like the time
sucking "Please wait while your call is transferred" audio prompt... can be
shortened consierably and a lot of users have asked how to remove it. So
I'll consider a more encompassing improvement request to bundle this all
together.

On Thu, Apr 19, 2012 at 7:22 AM, George Niculae  wrote:

> On Thu, Apr 19, 2012 at 2:20 PM, Tony Graziano
>  wrote:
> > I do think there is room for improvement here. If you do not have
> voicemail
> > permissions, a brief  audio message stating, "This account is not enabled
> > for messages.", would certainly be more desirable.
> >
> > I do think playing the normal greetings as you indicated will lead to
> > user-confusion and churn too much time figuring it out, since it is
> > misleading.
> >
> > I would suggest a JIRA.
> >
>
> What if we play an existing prompt as this extension is not valid?
> Recording a new greeting could take some time.
>
> George
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> sipx-dev@list.sipfoundry.org
> List Archive: http://list.sipfoundry.org/archive/sipx-dev/
>



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~~
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Telephone: 434.984.8430
sip: tgrazi...@voice.myitdepartment.net
Fax: 434.465.6833
~~
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http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~

-- 
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Telephone: 434.984.8426
sip: helpd...@voice.myitdepartment.net

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Blog: http://blog.myitdepartment.net
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Re: [sipx-dev] sipxecs -4.6 : The message played when VM is disabled

[George Niculae]

On Thu, Apr 19, 2012 at 2:20 PM, Tony Graziano
 wrote:
> I do think there is room for improvement here. If you do not have voicemail
> permissions, a brief  audio message stating, "This account is not enabled
> for messages.", would certainly be more desirable.
>
> I do think playing the normal greetings as you indicated will lead to
> user-confusion and churn too much time figuring it out, since it is
> misleading.
>
> I would suggest a JIRA.
>

What if we play an existing prompt as this extension is not valid?
Recording a new greeting could take some time.

George
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Re: [sipx-dev] sipxecs -4.6 : The message played when VM is disabled

[Tony Graziano]

I do think there is room for improvement here. If you do not have voicemail
permissions, a brief  audio message stating, "This account is not enabled
for messages.", would certainly be more desirable.

I do think playing the normal greetings as you indicated will lead to
user-confusion and churn too much time figuring it out, since it is
misleading.

I would suggest a JIRA.

On Thu, Apr 19, 2012 at 6:40 AM, Chitra  wrote:

> Hi All,
>
> We are working on Sipxecs-4.6 18th Apr build. Please check the below
> given scenario:
>
> VM is disabled for user 202
> 1.Call 101 from user 202 phone
> 2.It will play the message as : "Welcome your call has been answered by
> an automated communication system " Enter your personal identification
> number, and then press pound. To login as a different user, press
> pound." and when we enter the PIN and press #, it should play the
> message as :
> “That personal identification number is not valid. Enter your personal
> identification number, and then press pound. To login as a different
> user, press pound” should be played for 3 times and then “Thank you,
> Goodbye” plays and gets disconnected.
> But when we enter the PIN and press #, it is playing the message as :
> “Record your name then press pound” Then a beep should be heard". This
> record message should be played when we enable "Attendant directory"
> permission and disable "Voicemail" permission.
>
> So could anybody please let us know if this is fine or do we need to
> raise a trivial bug for this.
>
> Thanks & Regards,
> Chitra
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> sipx-dev@list.sipfoundry.org
> List Archive: http://list.sipfoundry.org/archive/sipx-dev/
>



-- 
~~
Tony Graziano, Manager
Telephone: 434.984.8430
sip: tgrazi...@voice.myitdepartment.net
Fax: 434.465.6833
~~
Linked-In Profile:
http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4
Ask about our Internet Fax services!
~~

-- 
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: 434.984.8426
sip: helpd...@voice.myitdepartment.net

Helpdesk Customers: http://myhelp.myitdepartment.net
Blog: http://blog.myitdepartment.net
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Re: [sipx-dev] sipxecs -4.6 : The message played when VM is disabled

[George Niculae]

On Thu, Apr 19, 2012 at 1:40 PM, Chitra  wrote:
> Hi All,
>
> We are working on Sipxecs-4.6 18th Apr build. Please check the below
> given scenario:
>
> VM is disabled for user 202
> 1.Call 101 from user 202 phone
> 2.It will play the message as : "Welcome your call has been answered by
> an automated communication system " Enter your personal identification
> number, and then press pound. To login as a different user, press
> pound." and when we enter the PIN and press #, it should play the
> message as :
> “That personal identification number is not valid. Enter your personal
> identification number, and then press pound. To login as a different
> user, press pound” should be played for 3 times and then “Thank you,
> Goodbye” plays and gets disconnected.
> But when we enter the PIN and press #, it is playing the message as :
> “Record your name then press pound” Then a beep should be heard". This
> record message should be played when we enable "Attendant directory"
> permission and disable "Voicemail" permission.
>
> So could anybody please let us know if this is fine or do we need to
> raise a trivial bug for this.
>

It looks like a bug, I assume you compared with 4.4, if it so please
raise a jira

George
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[sipx-dev] sipxecs -4.6 : The message played when VM is disabled

[Chitra]

Hi All,

We are working on Sipxecs-4.6 18th Apr build. Please check the below 
given scenario:

VM is disabled for user 202
1.Call 101 from user 202 phone
2.It will play the message as : "Welcome your call has been answered by 
an automated communication system " Enter your personal identification 
number, and then press pound. To login as a different user, press 
pound." and when we enter the PIN and press #, it should play the 
message as :
“That personal identification number is not valid. Enter your personal 
identification number, and then press pound. To login as a different 
user, press pound” should be played for 3 times and then “Thank you, 
Goodbye” plays and gets disconnected.
But when we enter the PIN and press #, it is playing the message as : 
“Record your name then press pound” Then a beep should be heard". This 
record message should be played when we enable "Attendant directory" 
permission and disable "Voicemail" permission.

So could anybody please let us know if this is fine or do we need to 
raise a trivial bug for this.

Thanks & Regards,
Chitra
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