Rick,
I'm happy to hear about your experience with our Horizon service dept.
To answer your question; we've based our business on one thing - Treat
others as you would like to be treated. That's been true since we were
founded 21 years ago. We value our customers even after the sale because
you've made the commitment to purchase our product. And we will do our
best to ensure that you have an enjoyable experience.
Best Regards,
John Diniz
Horizon Hobby Inc.
Category Manager,
Radio Group
P.S. - I asked the service techs to be extra nice to sailplane guys. 8^)
From: Rick Bothell [mailto:[EMAIL PROTECTED]
Sent: Wednesday, December 19, 2007 8:47 PM
To: soaring@airage.com
Subject: [RCSE] Horizon Hobby Good Guy Report
I sent in two JR 8103 transmitters. One for a switch replacement and
one just to get checked out. They replaced the switch, a battery and
serviced them both. Boy was I happy and surprised when I got them back
promptly and with NO CHARGE. Horizon Hobby, How can you stay in
business with service like that?Thanks a bunch. Happy thermals,
Rick
Rick Bothell www.handsfreeretriever.com
Msg sent via CableONE.net MyMail - http://www.cableone.netRCSE-List
facilities provided by Model Airplane News. Send "subscribe" and
"unsubscribe" requests to [EMAIL PROTECTED] Please note that
subscribe and unsubscribe messages must be sent in text only format with
MIME turned off. Email sent from web based email such as Hotmail and AOL
are generally NOT in text format
