Re: [RCSE] What Brown Did for Me (The Outcome)
Several years ago, a friend and I were out of town and looking for something to do one evening, so we decided to see the new Jim Carrey movie "Ace Ventura: Pet Detective". The opening sequence in which he impersonates a UPS employee making a delivery had us both howling, but my friend in particular nearly fell out of his seat...once he could breathe again, he told me he worked for UPS at one time and that the average person has no idea how close to reality that bit really was. If you haven't seen the movie, the first five minutes alone are worth it. Tom George Voss wrote: My son, a college student, also worked for UPS here in OKC. He only worked for them about a month. His job was the same as David's. He told me he had 10 seconds from the time he touched a box to have it scanned and loaded into the proper truck. John is absolutely correct that the handlers don't have time and don't care about any other markings on the box. RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off.
RE: [RCSE] What Brown Did for Me (The Outcome)
My son, a college student, also worked for UPS here in OKC. He only worked for them about a month. His job was the same as David's. He told me he had 10 seconds from the time he touched a box to have it scanned and loaded into the proper truck. John is absolutely correct that the handlers don't have time and don't care about any other markings on the box. Maybe a statement about the package being "Human Feces Specimen" would change their minds. ;) -Original Message- From: John Derstine [mailto:[EMAIL PROTECTED] Sent: Friday, October 08, 2004 8:46 AM To: 'Pat McCleave'; 'RCSE' Subject: RE: [RCSE] What Brown Did for Me (The Outcome) I recently got an inside "look" at UPS operations thanks to my son David. ... RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off.
RE: [RCSE] What Brown Did for Me (The Outcome)
Just to make you all re-think some of the FedEx vs. UPS questions. I just went to the door and the UPS man in his brown shorts and shirt was walking back to his big brown truck. The package he left was a FedEx package I had ordered Friday. UPS is delivering home delivery items for FedEx in my area. So ho do you blame when that package is stomped? John -Original Message- From: John Derstine [mailto:[EMAIL PROTECTED] Sent: Friday, October 08, 2004 11:50 AM To: 'Andrew E Mileski'; [EMAIL PROTECTED] Subject: RE: [RCSE] What Brown Did for Me (The Outcome) I have learned that the box needs to be an exoskeleton, and the contents must be not only padded, but immobilized within the container, like your sattalite dish example. Endless Mountain Models http://www.scalesoaring.com email: [EMAIL PROTECTED] -Original Message- From: Andrew E Mileski [mailto:[EMAIL PROTECTED] Sent: Friday, October 08, 2004 12:03 PM To: [EMAIL PROTECTED] Subject: Re: [RCSE] What Brown Did for Me (The Outcome) John Derstine wrote: > I recently got an inside "look" at UPS operations thanks to my son > David. David is a college student and just got a job with UPS part time > evening in Harrisburg PA. A close friend has had a tour of the main hub facility for one of the major couriers. He reported that it is amazing anything arrives without damage. Most noteworthy is the automated device that moves boxes from one conveyor belt to the next. Boxes come in on the main conveyor, and are sorted onto other conveyors. The boxes are shifted onto the other conveyors by means of a device he described as a boot-on-a-stick. The boxes tumble on the the destination conveyor from the elevated main conveyor. Since boxes come in all shapes and sizes, this is apparently the most efficient method. Apparently it doesn't work well with luggage, as it is too soft, as the required kicking force in that case is high enough to cause significant damage. On the same note, the differing sizes resulted in more damage from boxes getting stuck creating a log jam on the conveyors. I can imagine a long boxed airplane would be the cause of many such log jams, especially where the conveyor system curves. Reminds me of a tech start-up I once worked for, where one person was tasked with testing packaging after a high unit DOA. For at least a week he kicked and threw a shipping container up and down 24 flights of stairs. The container was unpacked and checked for functionality. This was repeated a few more times before new shipping containers were created that surrounded the item with thick foam rubber. Loose material like peanuts shifted and bubble wrap burst. I've also seen a 30" self-aiming satellite dish that was shipped to Canada from somewhere in Yugoslavia. It took 2 techs over a day to extricate the dish and gear from the wooden shipping container. Every single item was bolted to the box, and was a structural part of it. There had to be more bolts than there are rivets in the Eiffel tower. Quite impressive package engineering. Zero damage of course. I didn't bother to ask about the shipping and handling charges on this one! -- Andrew E. Mileski RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off.
RE: [RCSE] What Brown Did for Me (The Outcome)
I have learned that the box needs to be an exoskeleton, and the contents must be not only padded, but immobilized within the container, like your sattalite dish example. Endless Mountain Models http://www.scalesoaring.com email: [EMAIL PROTECTED] -Original Message- From: Andrew E Mileski [mailto:[EMAIL PROTECTED] Sent: Friday, October 08, 2004 12:03 PM To: [EMAIL PROTECTED] Subject: Re: [RCSE] What Brown Did for Me (The Outcome) John Derstine wrote: > I recently got an inside "look" at UPS operations thanks to my son > David. David is a college student and just got a job with UPS part time > evening in Harrisburg PA. A close friend has had a tour of the main hub facility for one of the major couriers. He reported that it is amazing anything arrives without damage. Most noteworthy is the automated device that moves boxes from one conveyor belt to the next. Boxes come in on the main conveyor, and are sorted onto other conveyors. The boxes are shifted onto the other conveyors by means of a device he described as a boot-on-a-stick. The boxes tumble on the the destination conveyor from the elevated main conveyor. Since boxes come in all shapes and sizes, this is apparently the most efficient method. Apparently it doesn't work well with luggage, as it is too soft, as the required kicking force in that case is high enough to cause significant damage. On the same note, the differing sizes resulted in more damage from boxes getting stuck creating a log jam on the conveyors. I can imagine a long boxed airplane would be the cause of many such log jams, especially where the conveyor system curves. Reminds me of a tech start-up I once worked for, where one person was tasked with testing packaging after a high unit DOA. For at least a week he kicked and threw a shipping container up and down 24 flights of stairs. The container was unpacked and checked for functionality. This was repeated a few more times before new shipping containers were created that surrounded the item with thick foam rubber. Loose material like peanuts shifted and bubble wrap burst. I've also seen a 30" self-aiming satellite dish that was shipped to Canada from somewhere in Yugoslavia. It took 2 techs over a day to extricate the dish and gear from the wooden shipping container. Every single item was bolted to the box, and was a structural part of it. There had to be more bolts than there are rivets in the Eiffel tower. Quite impressive package engineering. Zero damage of course. I didn't bother to ask about the shipping and handling charges on this one! -- Andrew E. Mileski RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off.
Re: [RCSE] What Brown Did for Me (The Outcome)
John Derstine wrote: I recently got an inside "look" at UPS operations thanks to my son David. David is a college student and just got a job with UPS part time evening in Harrisburg PA. A close friend has had a tour of the main hub facility for one of the major couriers. He reported that it is amazing anything arrives without damage. Most noteworthy is the automated device that moves boxes from one conveyor belt to the next. Boxes come in on the main conveyor, and are sorted onto other conveyors. The boxes are shifted onto the other conveyors by means of a device he described as a boot-on-a-stick. The boxes tumble on the the destination conveyor from the elevated main conveyor. Since boxes come in all shapes and sizes, this is apparently the most efficient method. Apparently it doesn't work well with luggage, as it is too soft, as the required kicking force in that case is high enough to cause significant damage. On the same note, the differing sizes resulted in more damage from boxes getting stuck creating a log jam on the conveyors. I can imagine a long boxed airplane would be the cause of many such log jams, especially where the conveyor system curves. Reminds me of a tech start-up I once worked for, where one person was tasked with testing packaging after a high unit DOA. For at least a week he kicked and threw a shipping container up and down 24 flights of stairs. The container was unpacked and checked for functionality. This was repeated a few more times before new shipping containers were created that surrounded the item with thick foam rubber. Loose material like peanuts shifted and bubble wrap burst. I've also seen a 30" self-aiming satellite dish that was shipped to Canada from somewhere in Yugoslavia. It took 2 techs over a day to extricate the dish and gear from the wooden shipping container. Every single item was bolted to the box, and was a structural part of it. There had to be more bolts than there are rivets in the Eiffel tower. Quite impressive package engineering. Zero damage of course. I didn't bother to ask about the shipping and handling charges on this one! -- Andrew E. Mileski RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off.
RE: [RCSE] What Brown Did for Me (The Outcome)
I recently got an inside "look" at UPS operations thanks to my son David. David is a college student and just got a job with UPS part time evening in Harrisburg PA. He works about 4-5 hour shifts. His job is to off load the conveyor belts and scan and load tractor trailers at the hub in Harrisburg (one of the largest). He said there is no time to even read any labels cautions, this side up, or top load markings, (I know this and do it anyway mostly for my customers piece of mind), any way, he said the conveyors go so fast they end up dumping the parcels in a heap faster than they can possibly be scanned and loaded. He reported to me last evening that he recorded a personal best record, 1400 parcels scanned and loaded on his shift. He typically loads 2-4 semis at one time. It is a job for the young, whew... The company treats its college students very well actually, and David will qualify for a $1300.00 grant compliments of UPS at the end of the semester. Certainly the work alone is enough to encourage higher education. Moral of the story, pack better, or delegate as you mentioned. JD Endless Mountain Models http://www.scalesoaring.com email: [EMAIL PROTECTED] -Original Message- From: Pat McCleave [mailto:[EMAIL PROTECTED] Sent: Friday, October 08, 2004 12:51 AM To: RCSE Subject: [RCSE] What Brown Did for Me (The Outcome) Guys, I thought I would follow up with how my dealings with UPS went after they broke my Fusion in half. RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off.
RE: [RCSE] What Brown Did for Me (The Outcome)
Glad you got satisfaction Pat. The problem isn't just "brown" though, as we all know. I ordered one of the Mini-Flacons from Tom Copp at F3X. It got here, via USPS Priority Mail, and the box was crushed in several places. Inside, there was damage to the wing to the point that the skin was actually "torn" at the end of the aileron. I called Tom and he sent out a second plane immediately (cool). That box also came in the same condition...crushed. However, the 2nd plane survived a bit better than the 1st one. I still have issues with the plane but that's a different issue. Tom's on vacation now so I won't be able to resolve things until the end of the month. The way you handled your claim was the correct response although, for what we pay in shipping charges/insurance coverage, you shouldn't have to jump through hoops to get satisfaction. -Sheldon- -Original Message- From: Pat McCleave [mailto:[EMAIL PROTECTED] Sent: Friday, October 08, 2004 12:51 AM To: RCSE Subject: [RCSE] What Brown Did for Me (The Outcome) Guys, I thought I would follow up with how my dealings with UPS went after they broke my Fusion in half. I of course immediately started the claim process as soon as I found out the shipment had been damaged. I asked the receiver to take the plane to the local UPS Store for inspection. The UPS Store basically taped up the package and shipped it back to me and filed the necessary paperwork with the claims department. A couple of days later a representative called me and informed me that they were rejecting the claim as I expected them to do. I kept a calm demeanor (which was very hard for me) and started talking to representative about the way the plane was packaged and the extent of the damage to the box and to the plane and he decided to call the receiver and talk to him as well about the packing, the box damage and the plane damage. He decided after talking to both of us that the box had been "Handled Beyond Normal and Customary UPS Handling" and decided to honor the claim. He then sent me an official claim form and asked for me to attach proof of value for the items. This is where things got a little tricky since Fred did not have a website showing the plane and it's replacement costs and they would not accept and email from Fred as proof. Luckily I was able to find what I needed on Don Richmond's Hilaunch site. UPS will also allow the use of like items so I was able to get info for the RES wings by using a copy off of NESP's site for a replacement Victory Wing. The servos were easy thanks to JR's and Hitec's websites. Once all that information was faxed into the claim rep he called me again and told me check would be cut and mailed within 10 working days. Well today the check arrived for the total amount of the insured value plus my shipping costs. It took right at about 3 weeks from report of damage to receiving the check. The nice thing is I got to keep the plane so I can at least try to salvage the fuse and RES wings. I am not sure if the flap aileron wings are worth trying to salvage except for the servos. I found the people at UPS were very nice and helpful and one very common response with everyone I talked to was "I am very sorry for the inconvenience this had caused you". Bottom line, is Brown really did work for me. Any future shipments though with UPS will be through one of their UPS stores where I will let them pack and ship the items for me. They guarantee a total hassle free experience on any damaged shipment that they pack and ship from their Company Stores. Well I have rambled on long enough. See Ya, Pat McCleave Wichita, KS RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off.
