Re: Missing dive from cloud

[Jason Bramwell via subsurface]

Press the menu icon in the bottom left corner, then dive management and then 
manual sync with cloud that should perform another sync from the phone and push 
the data up to the cloud.

On the desktop pc it should tell you if it’s using a local cache or the cloud 
data, it usually tells you this on the very top bar.

Jb

Sent from my iPhone

> On 17 Oct 2020, at 13:48, tormento via subsurface 
>  wrote:
> 
> I have these 2 dives I imported from Perdix AI on iPhone by BT but I can’t 
> see them on desktop.
> 
> Any idea how to “debug” the thing to help you to help me? :)
> 
> My account on cloud is acqui...@gennari.biz
> 
> I can’t understand if it is iOS Subsurface that did not upload or the desktop 
> version that doesn’t download. I tried a clean installation of desktop 
> version on another PC and I correctly download all the dives but those two 
> last ones.
> 
> iOS 14.2 Subsurface on iOS latest TestFlight
> 
> Windows 10 x64 Subsurface 4.9.7-101-toolong 
> 
> Thanks,
> 
> Alberto
> 
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Re: Missing dive from cloud

[tormento via subsurface]

Thanks!

Il giorno sab 17 ott 2020 alle 15:02 Jason Bramwell  ha
scritto:

> Press the menu icon in the bottom left corner, then dive management and
> then manual sync with cloud that should perform another sync from the phone
> and push the data up to the cloud.
>
> On the desktop pc it should tell you if it’s using a local cache or the
> cloud data, it usually tells you this on the very top bar.
>
> Jb
>
> Sent from my iPhone
>
> On 17 Oct 2020, at 13:48, tormento via subsurface <
> subsurface@subsurface-divelog.org> wrote:
>
> I have these 2 dives I imported from Perdix AI on iPhone by BT but I
> can’t see them on desktop.
>
>
> Any idea how to “debug” the thing to help you to help me? :)
>
> My account on cloud is acqui...@gennari.biz
>
> I can’t understand if it is iOS Subsurface that did not upload or the
> desktop version that doesn’t download. I tried a clean installation of
> desktop version on another PC and I correctly download all the dives but
> those two last ones.
>
> iOS 14.2 Subsurface on iOS latest TestFlight
>
> Windows 10 x64 Subsurface 4.9.7-101-toolong
>
> Thanks,
>
> Alberto
>
> 
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> subsurface@subsurface-divelog.org
> http://lists.subsurface-divelog.org/cgi-bin/mailman/listinfo/subsurface
>
>
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Re: Missing dive from cloud

[Dirk Hohndel via subsurface]

> On Oct 17, 2020, at 5:47 AM, tormento wrote:
> 
> I have these 2 dives I imported from Perdix AI on iPhone by BT but I can’t 
> see them on desktop.
> 
> Any idea how to “debug” the thing to help you to help me? :)
> 
> My account on cloud is acqui...@gennari.biz 
Side note, that information isn’t relevant for anyone but me, and I will not 
access cloud data unless I get explicit permission FROM that email address.

> I can’t understand if it is iOS Subsurface that did not upload or the desktop 
> version that doesn’t download. I tried a clean installation of desktop 
> version on another PC and I correctly download all the dives but those two 
> last ones.

Well, on the iPhone, when you do a manual sync to the cloud and then open the 
menu, what’s the status that is shown below your email address? That will tell 
you what Subsurface-mobile thinks that happened.

Next, you can point your web browser at https://cloud.subsurface-divelog.org 
 and log in with the same credentials 
and see what is in cloud storage (this is almost always correct - we had a few 
annoying bugs in the past where it turned out that while the cloud data itself 
was correct, the HTML rendering wasn’t… but it the dives are there, then you 
know they are in cloud storage… it’s the other direction that isn’t always 100% 
accurate)

Finally, what does Subsurface on Windows tell you after you opened cloud 
storage? Do you get any warnings or errors?

Let me know how I can help

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