Re: Howto provide decent backgroud infos about problems?
Thorben Krueger wrote: > problem with a tar is: not easy to see the relevant informations at a > first glance. who goes around untarring files attached to dubious bug > reports? > hmm maybe some diff against some *standard* installation will suite better? And sending irrelevant logs will not help. Thought I dunno how to determine relevant logs ;-) ___ support mailing list support@lists.openmoko.org https://lists.openmoko.org/mailman/listinfo/support
Re: Howto provide decent backgroud infos about problems?
problem with a tar is: not easy to see the relevant informations at a first glance. who goes around untarring files attached to dubious bug reports? 2008/9/2 Matt <[EMAIL PROTECTED]>: > I'd suggest going further and having a tool which gathers logs, file > versions, config files, some hardware diagnostics, etc > Tar all the results and attach them to support tickets. > > ~ Matt > > > Thorben Krueger wrote: >> Could someone perhaps whip up a shellscript to be run on any OM >> installation to determine the answers to most (technical) FAQs? >> >> This would help people a lot with communicating issues. >> >> (For instance, I have totally forgotten which uImage is currently >> residing in my FR, or even which uboot version.) >> >> In the long term, it would be nice to have such an "info-tool" >> preinstalled in every image. >> >> Just my suggestions. >> >> ___ >> support mailing list >> support@lists.openmoko.org >> https://lists.openmoko.org/mailman/listinfo/support >> > > > ___ > support mailing list > support@lists.openmoko.org > https://lists.openmoko.org/mailman/listinfo/support > ___ support mailing list support@lists.openmoko.org https://lists.openmoko.org/mailman/listinfo/support
Re: Howto provide decent backgroud infos about problems?
I'd suggest going further and having a tool which gathers logs, file versions, config files, some hardware diagnostics, etc Tar all the results and attach them to support tickets. ~ Matt Thorben Krueger wrote: > Could someone perhaps whip up a shellscript to be run on any OM > installation to determine the answers to most (technical) FAQs? > > This would help people a lot with communicating issues. > > (For instance, I have totally forgotten which uImage is currently > residing in my FR, or even which uboot version.) > > In the long term, it would be nice to have such an "info-tool" > preinstalled in every image. > > Just my suggestions. > > ___ > support mailing list > support@lists.openmoko.org > https://lists.openmoko.org/mailman/listinfo/support > ___ support mailing list support@lists.openmoko.org https://lists.openmoko.org/mailman/listinfo/support
Howto provide decent backgroud infos about problems?
Could someone perhaps whip up a shellscript to be run on any OM installation to determine the answers to most (technical) FAQs? This would help people a lot with communicating issues. (For instance, I have totally forgotten which uImage is currently residing in my FR, or even which uboot version.) In the long term, it would be nice to have such an "info-tool" preinstalled in every image. Just my suggestions. ___ support mailing list support@lists.openmoko.org https://lists.openmoko.org/mailman/listinfo/support
