Re: Missing Packages on RHEL 5

[John Bailey]

Steven Backus wrote:
> Anyone know where I can find these:
> 
> Error: Missing Dependency: libsilcclient-1.0.so.1 is needed by package 
> libpurple
> Error: Missing Dependency: libsilc-1.0.so.2 is needed by package libpurple
> 
> Thanks,
>   Steve

RedHat have removed these packages from their RHEL distribution.  As our
packager uses CentOS, a community-oriented "clone" that aims to be 100%
compatible with RHEL, to build, this went unnoticed for some time.  CentOS still
packages the SILC libraries.  You could install these libraries from a CentOS
repository mirror.

John



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Re: Pidgin and Google Apps for your Domain

[John Bailey]

lasheimok wrote:
> Hi all,
> 
> Pidgin works meanwhile for my personal Google Talk account, but I don't see
> how to set it up for an account on Google Apps for your Domain.
> 
> Eg if the user name is [EMAIL PROTECTED], while the domain still needs to be
> 'googlemail.com', Pidgin will change the user name to 'user' and the domain
> to '[EMAIL PROTECTED]' and then complain that it can't resolve the
> server.
> 
> Any idea?
> 
> Gratefully,
>  Lasheimok

In this case you probably want to put user in the screen name field, domain.com
in the domain field, and on the advanced tab fill the connect server field with
talk.google.com.

John



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Re: disable local buddy list storage

[John Bailey]

Bin Chen wrote:
> Hi,
> 
> Many times when I change buddy list setting in MSN windows, the next
> time I open pidgin it will ask me to add a buddy to local(or add local
> to server, etc). I think every time the pidgin login in to MSN it will
> retrieve the buddy list from server, why we need to store a bak in
> local? Can I disable it?
> 
> Thanks.
> Bin

There are a variety of reasons for which we store a local copy of the buddy
list, including the ability to group buddies from multiple accounts into a
single contact that represents a person.  A number of plugins also store
information on a per-buddy basis, and this uses the local cache of the buddy
list as well.

At one point in time, it was very easy to lose your buddy list on MSN--the
servers would randomly "eat" contacts (or so I've seen people say; I never
experienced this), so the prompts were essentially a safeguard against server
stupidity.  While you actually see these effects of our storing a local copy of
the list for MSN, we actually store the buddy lists for *all* your accounts.
Most of the protocol plugins just silently trust the server-side buddy list; MSN
is the most noticed exception.

There is no way to disable this behavior, but there has been talk of developing
a consistent buddy list merging feature that would work the same across all
protocols.  This merging feature would consolidate all the requests into a
single dialog and ideally make managing these changes much easier.  No one has
had the time or willpower to start working on this yet, however.

John



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Re: How do I remove groups?

[John Bailey]

kidsil wrote:
> I was wondering how to remove the groups from my contact list so all the
> users will be in one group?
> 
> and another question, how do I send multiple messages to more than one
> person?

The answer to both questions is that you cannot.  You could, however, move all
your buddies into one group.

John



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Re: Can't connect to Google Talk

[John Bailey]

hpbrad wrote:
> When i loaded up Pidgin today i keep getting this error message...
> 
> Could not establish a connection with the server:
> Windows socket error #10060
> 
> I am running the most recent version of Pidgin (2.2.2?) and it was working
> just fine yesterday... nothing has changed since then.
> 
> please help.

Windows socket error #10060 indicates that you have a problem with your network.
 Pidgin isn't able to make a connection.  You probably have some sort of
software firewall such as the one in Norton Internet Security installed.  In
that case, you'll need to fix the broken firewall.

John



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Re: Question

[John Bailey]

DeaDWiZ wrote:
> hello..do you have a plugin to see msg after the nickname..
> Look the atachment

You're going to have to be a bit more specific than this.  We have no clue what
your cropped screenshot is supposed to represent.

John



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Re: Question

[John Bailey]

DeaDWiZ wrote:
> hmm..look at windows mesenger(attachement)
> I cant see the text right the Contact at Pidgin
> Can i see it with plugins or with what?

What you are talking about then are personal status messages; no released
version of pidgin supports this in any way.  No plugin can add the feature.  You
will have to wait until we release a version of Pidgin that includes newer MSN
protocol support.

John



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Re: under Linux can I send an instant message from the shell via pidgin or finch

[John Bailey]

Lee Moore wrote:
> So in effect I want to be able to have a command line message somethng like
> 
> % sendIM  

Have a look at purple-remote.

John



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Re: under Linux can I send an instant message from the shell via pidgin or finch

[John Bailey]

Lee Moore wrote:
> Hi John
> 
> Can you give me a pointer to a MAN page or a HOWTO on how to setup and
> use this ?
> 
> Thx
> Lee
> 

If your pidgin installation has dbus support, the purple-remote script already
exists.  Run purple-remote without arguments and it will tell you how to use it.

John



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Re: Pidgin Question

[John Bailey]

Dayton T. Uphold wrote:
> Hello,
> 
> I was wondering if it was possible to see when someone signs on or signs
> off.  I know there is a plug-in to know when someone comes back or goes
> away...and it says it will show when they sign on or offbut it
> doesn't do that.
> 
> Is there another option?
> 
> Thanks,
>  
> Tybois Uphold

The Guifications plugin at
http://plugins.guifications.org/trac/wiki/Guifications can do this.  If it's not
working, you need to make sure you have a theme enabled and have notifications
turned on for each event you want to see.

John



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Re: Show online buddies on top in buddy list

[John Bailey]

Istvan Nagy wrote:
> Hi everybody,
> 
> I was looking for a setting and I couldn't find anywhere.
> Is it possible to have all my online buddies on the top regardless of what 
> groups
> they belong to? I used Trillian before and I just recently installed Pidgin 
> and I
> had this option in Trillian.
> I like to keep the option Show Offline Buddies on, because I have some 
> friends who
> are invisible but I can still communicate with them and it is very hard to 
> see if
> anybody comes online because I have more groups and many buddies.
> At present always need to scroll down to see when somebody is coming online.
> Is this option available or there is a way to do it, or is it possible to be 
> in a
> future release? I think this would be very important and useful.
> 
> Thank you,
> Sincerely,
> Steven Nagy

This is not possible in Pidgin, and is something we have historically avoided.
It is also not possible to have all offline buddies appear in an "offline
pseudogroup".  I, for one, wish to see Pidgin continue to avoid such "features."

There is, however, functionality in Pidgin which allows you to set specific
buddies to always show while offline; you could enable this for a few specific
buddies and turn off the "Show Offline Buddies" option.

John



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Re: SSL cert, and an "Announce" mailinglist

[John Bailey]

Ken Dreyer wrote:
> Also, have you considered having a low volume "Announce" mailinglist?
> The list would be for announcing new releases only. Several projects
> do this, like Wireshark, or Xfce... I'm sure the Windows users in
> particular would find it useful since we don't have central
> repositories to check :)
> 
> - Ken

Sourceforge, where we host our downloads, already provides this feature,
although it appears it does require an account at Sourceforge.  This may make
the feature less desirable for a sizable chunk of our users.

If you go to http://sourceforge.net/project/showfiles.php?group_id=235 and look
at the section which shows "Latest File Releases", you will see both GTK+ for
Windows and Pidgin listed here with several pieces of information, including an
icon that when clicked allows you to "monitor" the packages and be notified when
new versions are released.

John



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Re: MSN and proxy

[John Bailey]

Mark Doliner wrote:
> On Thu, 24 Jan 2008 11:17:02 +0100, roland.pidgin wrote

>> I do not want to complain, because nobody will be
>> payed for fixing these bugs, however, why "minor"?
>>
>> Is there a chance that these problems will be solved
>> in the near future?
> 
> I'm guessing they're categorized as minor because the problems either afflict
> only a small percentage of the Pidgin user base or don't severely affect the
> usage of Pidgin.  I'd guess that the problems will not be solved in the near
> future.

"minor" is the default priority assigned to tickets, and none of us bother to
use the priority field on a regular basis.  The priority shown is likely in no
way indicative of the priority any particular developer considers a ticket to
have.  That said, the relevant people may not consider any particular bug
important or may have looked into it and not yet figured out the problem.

John



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Re: Stop dividing history into conversations?

[John Bailey]

Mr. Brad wrote:
> I know; I don't work on this project, but I am a professional programmer 
> working on very large projects (Guitar Hero), and I have to disagree 
> that splitting a log file serves any useful purpose.
> 
> To me, the log file should store important events: messages, timestamps, 
> and possibly status changes.  Splitting a log file based on a window 
> event seems arbitrary.  If someone wants to view their logs that way, 
> the window events should be stored in the log file, and it should be an 
> option in the log file viewer to display it in conversations. 

I'll defer to Ethan's excellent post on this part of your message, adding that I
agree with him completely.

> My log folders are rapidly filling with hundreds of separate files.  Why 
> doesn't each contact have one log file, with an option to view them 
> however the user wants?  Splitting them forces the user to adhere to 
> your standard (each new window is a separate conversation), whereas 
> storing one log file doesn't prevent you from viewing it as 
> conversations - the viewer would just need to split it up at display time.

For the record, a plugin exists that reimplements Pidgin's ancient one-flat-file
logging approach.  That plugin is called Old Logger and can be found in the
Purple Plugin Pack (http://plugins.guifications.org/)  Enable the plugin, then
go to Preferences and change the logging format to "Old plain text" or "Old
HTML."  Just don't complain when the log files grow to be so large that loading
in the log viewer takes forever.

> The message dialog window is also the easiest place to view recent 
> history, so it's quite useful to have more than just the last 
> conversation in there.  My conversation might have ended, but maybe I 
> want to go back and grab that link someone sent me, or maybe I need the 
> shopping list my wife sent earlier in the day.  With the log split, I 
> have to remember what time I got that message.  Why?  I know it came 
> recently, so why can't I just see the recent messages?  I have to search 
> through conversations.

Another plugin exists that allows more than the most recent conversation to
appear.  This plugin is called Enhanced History, and was inspired by (and
possibly based on) the History plugin we provide as part of the Pidgin
distribution.  I have ported it to the Purple Plugin Pack as well, but it has
not been officially released as part of that plugin pack yet.  In the meantime,
Andrew Pangborn, the original author, has been keeping his old standalone
version available.  A simple google query can find it for you.

This plugin allows a user-configurable number of conversations to be inserted
into the history pane and can insert based on a maximum age as well.  It will
likely achieve everything you want without requiring a single change to the
Pidgin and libpurple code.

John



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Re: Status Icon Question

[John Bailey]

On Sun, Feb 24, 2008 at 09:59:07AM -0500, Matt Burkhardt wrote:
> One of the icons I have for a buddy is a small phone.  He's on AIM -
> what does that little phone mean?

It means that the person is using a cell phone to be signed onto AIM.

John


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Re: Search your own contacts

[John Bailey]

On Wed, Feb 27, 2008 at 12:25:50AM -0300, Manuel Lemos wrote:
> Is there a built-in way to or a plug-in to search within your own contacts?

Yes; start typing while the buddy list has focus.

John


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Re: multiple local user accounts?

[John Bailey]

On Sun, Mar 02, 2008 at 02:15:49AM -, Sec  wrote:
> This would something really good to add to pidgin. 
> I too find this feature very useful to have. Instead of having to open 
> multiple pidgin instances.
> 
> 1. Simultaneously log into muliple IM networks (Trillian has this, I
> believe Pidgin does too)

Pidgin has supported this for as long as I've used it.

> 2. Simultaneously log into multiple accounts of the same IM (Trillian
> has this)

Pidgin has supported this for as long as I've used it, too.  I am
currently signed into 3 AIM accounts, two Yahoo! accounts, one Yahoo!
Japan account, two ICQ accounts, and three XMPP accounts (including
Google Talk).  I also have an MSN account signed in, but it's never
used.  This is all within the same instance of Pidgin.

John


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Re: Pidgin 2.4.0 and offline messages

[John Bailey]

On Sun, Mar 02, 2008 at 05:11:42AM -, Sec  wrote:
> IS OFFLINE MESSAGING POSSIBLE WITH ENCRYPTION OR THE OTR PLUGIN ? 
> Can someone comment on this ? 
> 
> Thanks,
> Sec

We do not produce these plugins, thus we don't support them.  If you
want to know anything about them, you'll need to contact the plugins'
developers.

John


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Re: MusicTracker and QuodLibet ?

[John Bailey]

On Sun, Mar 02, 2008 at 11:21:55AM +0100, David BERCOT wrote:
> Hi again,
> 
> I've activated the MusicTracker plug-in with QuodLibet, but nothing
> happens !!! A few months ago, it was ok... Do you know if there is a
> bug with MusicTracker ?
> 
> Thank you very much.
> 
> David.

We do not produce MusicTracker, thus we do not support it.  If you
require assistance with third-party plugins, you need to contact the
plugin's developers, not us.

John


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Re: Two typing notifications don't make sense. What do you think?

[John Bailey]

On Sun, Mar 02, 2008 at 02:32:29PM +0100, Festival.Star wrote:
> I installed version 2.4 today and got to see the horrible "noisy" typing
> notification inside the message box window. What is the reason for a
> second typing notification? It doesn't make sense at all. I've done a
> screenshot to tell you what I mean with 2 notifications:
> 
> http://www.abload.de/image.php?img=pictmz.png
> 
> So we come from a sleek, silent notification to a noisy system. Can't be
> the sense of an improvement?

I think this is an improvement, now that the most irritating bug with
the initial implementation has been fixed.  It'd be nice if the bug with
the typing notification and the markerline plugin's drawn line would be
fixed, but that's not as important.

John


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Re: Behavior makes me cry

[John Bailey]

Festival.Star wrote:
> "- We ARE NOT interested in reverting behavior just because some vocal 
> group of users don't like it but can't come up with any reason why it. "
> <- Sorry but that is not right. Every usere except one has written a lot 
> of reasons why they don't like that feature. The thing is you don't 
> accept that reasons.

As the ones actually writing the code, that is our right.  Someone recently said
in #pidgin, "he who codes, decides."  In this case, it is very much true.

John



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Re: Password encryption

[John Bailey]

Venkatasamy,Venkat wrote:
> The helpdesk support team will have local admin access in all the
> computers. The members will be able to access the profile folders for
> all users. In this case, I belive this is a not a secure solution.

Local administrator access in itself, even to the server on which profile
directories are stored, is not enough to decrypt the file if you are using an
Active Directory domain and your users are logging in via domain accounts.  In
this scenario, only the user and the encryption administrator (which defaults to
the domain's first Administrator account) at the time of the file's original
encryption would be able to decrypt the file.

Local administrator access via an administrative account other than the default
built-in administrator account would also be insufficient where the users are
logging into standalone machines with local user accounts, as the encryption
administrator on a standalone machine defaults to the built-in local
administrator account.

While it's not perfect, NTFS encryption does give a reasonable form of
protection when used intelligently.  There are a number of explanations of this
around on the web, as well as a number of Microsoft publications (including the
MCP, MCSA, and MCSE training kits for the Windows 2000 Server/Advanced Server
and Windows Server 2003 products), that cover this topic quite well.

Of course, there is no such thing as unbreakable encryption.  Anyone who wants
your data will get it with sufficient time, computing power, and determination.

John



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Re: pidgin: error while loading shared libraries: libpurple.so.0: cannot open shared object file: No such file or directory

[John Bailey]

Praveen Raju wrote:
> Can anyone tell whats wrong?
> Thanks,
> Praveen

Run 'ldconfig' as root, then start Pidgin.

John



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Re: Time format

[John Bailey]

[EMAIL PROTECTED] wrote:
> Hi,
> 
> Is there any way to have the time format be "21:01:02", instead of 
> "09:01:02 PM"?
> 
> -AT

Load the message timestamp formats plugin and configure it.

John



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Re: No sound

[John Bailey]

Shay wrote:
> I have a new laptop that is running Windows Vista, and I recently
> installed Pidgin on it.  However, I have no sound in pidgin.  Sounds are
> enabled and I'm not muting sounds, and sounds work in all other
> applications/programs.  But I am not receiving any sound notifications
> in pidgin at all.

Right-click the notification area icon and uncheck Mute Sounds.

John



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Re: libpurple unbundled?

[John Bailey]

Jonathan Pickard wrote:
> Hello all,
> 
> I understand that libg**m was once distributed unbundled from the
> frontends.  Might you consider reinstating an unbundled libpurple-only
> release as source or optionally binary?  If this were still so, those of
> us with strong feelings about recent UI decisions would have simply
> upgraded libpurple; personality conflicts wouldn't reach forking point,
> such as it is; and the devs could perform UI experiments to their
> hearts' content without upsetting unwilling participants.

Libpurple was never (even under its former name) officially distributed
separately from Pidgin.  There was a patch that floated around for a while prior
to our version 2.0.0beta4, but as I recall it was never officially sanctioned,
and we as a project never distributed it.

That said, you can update libpurple separately from Pidgin already.  We provide
packages for several RPM-based distributions, and these packages include
separate packages for libpurple, Finch, and Pidgin.  There are also separate
packages for some prpls which have external dependencies specific to themselves.
 For those distributions for which we don't provide packages, you can use the
source tarball to build and install your own libpurple.

John



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Re: pidgin 242 and "Enter" plugin

[John Bailey]

Murray Weismer wrote:
> Hi,
> 
> I see in the change list that a plugin needs to be installed to enable a
> clickable ENTER button on the chat window. I am unable to find the
> plugin listed within the program. I’ve checked the site, as well, and
> cannot locate it. How can I get this working?

If you're on Windows, the send button plugin was accidentally omitted from the
installer.

John



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Re: IM analytics

[John Bailey]

Yang Zhang wrote:
> Are there any tools for analyzing pidgin logs and extracting various 
> statistics (such as the people you spend most time talking to, your 
> most-available friends, etc.)?  Thanks in advance!

I'm not aware of any such plugins, tools, etc. for this purpose.  They have been
proposed on numerous occasions, but nothing has ever materialized.

John



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Re: [Question #36928]: yahoo messenger doesn't show up in pidgin on ubuntu

[John Bailey]

Cara wrote:
> Question #36928 on pidgin in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/pidgin/+question/36928
> 
> Status: Answered => Open
> 
> Cara is still having a problem:
> It does not show an icon for YIM so I can enable that account. It put
> the screenname for my YIM account under AIM, so of course, it does not
> work. I tried going under advanced options and changing it, but that
> doesn't work either.(perhaps I am not doing it correctly?) this is what
> I got on the debug window when I tried.

The debug window output you pasted seems to be consistent with a bad username
and password error on AIM.  Of course, that's not your real problem.

Open the debug window (Help->Debug Window), then open the Plugins dialog
(Tools->Plugins).  This will make Pidgin re-probe its plugins, thus showing some
useful debugging information.  At this point you should be able to type yahoo in
the text box at the top of the debug window and click Filter.  When that happens
you'll see yahoo-specific messages, including any plugin probe messages or
errors relating to the yahoo plugin.  Please provide *that* debug output.

John



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Re: [Question #36928]: yahoo messenger doesn't show up in pidgin on ubuntu

[John Bailey]

Question #36928 on pidgin in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/pidgin/+question/36928

Status: Open => Needs information

John Bailey requested for more information:
The debug window output you pasted seems to be consistent with a bad
username and password error on AIM.  Of course, that's not your real
problem.

Open the debug window (Help->Debug Window), then open the Plugins dialog
(Tools->Plugins).  This will make Pidgin re-probe its plugins, thus
showing some useful debugging information.  At this point you should be
able to type yahoo in the text box at the top of the debug window and
click Filter.  When that happens you'll see yahoo-specific messages,
including any plugin probe messages or errors relating to the yahoo
plugin.  Please provide *that* debug output.

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Re: [Question #36928]: yahoo messenger doesn't show up in pidgin on ubuntu

[John Bailey]

Question #36928 on pidgin in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/pidgin/+question/36928

Status: Open => Needs information

John Bailey requested for more information:
That doesn't relate to yahoo at all.  As I said, filter the debug window
on yahoo and show that output.

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Re: [Question #36928]: yahoo messenger doesn't show up in pidgin on ubuntu

[John Bailey]

Question #36928 on pidgin in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/pidgin/+question/36928

Status: Open => Needs information

John Bailey requested for more information:
Is there a libyahoo.so in /usr/lib/purple-2/ ?

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Re: [Question #36928]: yahoo messenger doesn't show up in pidgin on ubuntu

[John Bailey]

Question #36928 on pidgin in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/pidgin/+question/36928

Status: Open => Answered

John Bailey proposed the following answer:
The missing libyahoo.so is why you can't see yahoo in the protocols
list.  Try reinstalling the libpurple0 package.

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Re: [Question #36928]: yahoo messenger doesn't show up in pidgin on ubuntu

[John Bailey]

Question #36928 on pidgin in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/pidgin/+question/36928

Status: Open => Answered

John Bailey proposed the following answer:
To remove libpurple, do:
sudo apt-get remove --purge libpurple0

This will likely remove pidgin as well, so to get them back do:
sudo apt-get install libpurple0 pidgin

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Re: [Question #37005]: Removed Tray Icon from Panel By Accident

[John Bailey]

Question #37005 on pidgin in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/pidgin/+question/37005

John Bailey proposed the following answer:
Go to Tools->Preferences.  On the Interface tab, if "Show system tray
icon" is set to anything but "always", then change it.  If that still
doesn't make the icon appear, make sure you have a notification area in
your panel.

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Re: [Question #37196]: Pidgin not loading up

[John Bailey]

Question #37196 on pidgin in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/pidgin/+question/37196

Status: Open => Answered

John Bailey proposed the following answer:
Look in the Notification Area of your panel.  There is likely an icon
there with a green circle over a "square" (which is actually a
conversation bubble, but it's hard to see at the small size).  Click on
it, and your buddy list should appear.

If that doesn't help, follow the directions at
https://wiki.ubuntu.com/Backtrace to get a backtrace of the crash and
report it as a bug.

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Re: Pidgin MSI

[John Bailey]

Hirakim Hirakim wrote:
> Would it be possible to get a Pidgin Version as an MSI file to deploy it
> in an Corporate Environment ?
> 
> Thank You in Advance

We've answered this on numerous occasions before.  We see no need for an MSI
package.  The NSIS installer already provides quiet deployment functionality,
and there are a number of tools in the wild to start installations remotely.
The pstools suite has a tool designed to do just this; I have also seen
vbscripts with the same functionality.  There are also whole hosts of commercial
products available for purchase whose sole purpose is Windows patch and software
deployments, such as Shavlik HfNetChkPro.

If these options don't appeal to you, we also provide a zip archive of each
pidgin release.  You can make an MSI package from the zip file, or just have a
simple script that pushes out the updated pidgin files to each machine.

John



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Re: XMPP Ping Timeout - Jabber

[John Bailey]

Jens Franik wrote:
> Guten Tag Pidgin Devel,
> 
> in 2.4.1 the XMPP Timeout has been increased to 120 to avoid poor
> networks timeout. Is there any possibility to change this in Pidgin
> Config Files? Where should i look?

It is not a configurable option.

John




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Re: [Question #38506]: Change status of my MSN account to online in Pidgin

[John Bailey]

Question #38506 on pidgin in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/pidgin/+question/38506

John Bailey requested for more information:
If you change your status (using the status box at the bottom of the
buddy list window) to Offline, wait a few seconds, then change it back
to Available (using the Available entry at the very top of the menu),
does that solve your problem?

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Re: Interesting Problem

[John Bailey]

John W. Moore III wrote:
> Earlier today Pidgin crashed.  Nothing new so I re-Opened it.  To my
> surprise I no long had /any/ Accounts.  I had to recreate them all
> individually.  :(
> 
> Has anybody experienced this before?  Is there a Tip or Trick to either
> prevent it or recover quickly?
> 
> JOHN :-\
> Timestamp: Wednesday 16 Jul 2008, 16:44  --400 (Eastern Daylight Time)

This seems to be significantly more common on Windows than it is on UNIX-like
systems.  As Evan Platt suggested, keep a backup of accounts.xml (ideally the
whole .purple directory, whose location is covered in our FAQ) and restore as
needed.  We've tried a number of things to fix this and it still continues to
fail; I think we've reached the limit of what we can reasonably do to fix the
problem.

John



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Re: Possibility of nested groups

[John Bailey]

[EMAIL PROTECTED] wrote:
> Hi there
> 
> I want to use Pidgin for several different chat networks. Some are
> private and others are work related. I would like to be able to have
> some basic groups like "Work" and "Private" and then inside these groups
> have different groups. This way it is easier to keep track of. At the
> moment they are all mingled into each other. Is it possible?
> 
> Kind Regards,
> Michael

No, we do not support nested groups, nor is it likely that we will unless it
becomes a feature in several protocols.

John



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Re: Pidgin Psychic Mode is not working

[John Bailey]

funnyjunk wrote:
> Hey guys,
> 
> First post here.  Just switched over to pidgin and psychic mode is not
> working for me.  It worked once fine, then it just never worked again.  I
> reinstalled to no avail.
> 
> Can anyone provide any help?  Thanks so much!

If the people messaging you are using libpurple-based clients like Pidgin and
Finch (and for most common protocols, Adium), then the psychic mode plugin won't
work because we don't send typing notifications over the wire until a
conversation has been established.  A boatload of the official clients, however,
do send typing notifications before the establishment of a conversation.

John



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Re: [Question #41744]: Sending and recieving offline messages

[John Bailey]

Question #41744 on pidgin in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/pidgin/+question/41744

Status: Open => Answered

John Bailey proposed the following answer:
Patwotrik wrote:
> I can't send im to offline users (over msn, haven't tried others)
> like I can in Windows Live Messenger. If a buddy is invisible I can
> answer if I do it quickly. I have the same problem with recieving
> offline messages. I simply don't get them, so to check my offline
> messages I have to start Windows in a virtual computer, and start
> WLM there.

The version of Pidgin supplied in Ubuntu uses an old version of the MSN protocol
which does not support offline messages in any way.  Pidgin 2.5.0 will provide
support for this feature.

John

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Re: [Question #42220]: video conferencing in Pidgin

[John Bailey]

Lansur wrote:
> How to install vimicro 301x webcam and microphone?
> Thanks

Pidgin does not yet support voice or video features.  If you're seeking generic
webcam/microphone help, you've asked the wrong group.

John



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Re: [Question #42220]: video conferencing in Pidgin

[John Bailey]

Question #42220 on pidgin in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/pidgin/+question/42220

Status: Open => Answered

John Bailey proposed the following answer:
Lansur wrote:
> How to install vimicro 301x webcam and microphone?
> Thanks

Pidgin does not yet support voice or video features.  If you're seeking generic
webcam/microphone help, you've asked the wrong group.

John

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Re: [Question #42241]: enter a chat room

[John Bailey]

Question #42241 on pidgin in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/pidgin/+question/42241

Status: Needs information => Answered

John Bailey proposed the following answer:
misty wrote:
> misty gave more information on the question:
> assist me enter a chat room

Use the "Join A Chat" entry on the "Buddies" menu.  You need to choose the
correct account and supply the name of the chat.

John

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Re: Uniqueness for XMPP user names?

[John Bailey]

Wiley Q. Hacker wrote:
> That's too bad.
> 
> Anyway, is there a formal process to submit this as a change request
> into Pidgin? I'm sure a large portion of my company's 80,000 employees
> would gladly vote for it.
> 
> Regards,
> Wiley

Voting for it makes no difference, as we do not see this as a bug or a
deficiency.  The servers should be federated with the appropriate
server-to-server configuration and appropriate DNS SRV records during the
migration process or everyone should be forced to use the new server.

John



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Re: file sending

[John Bailey]

jordan wrote:
> everytime i try to send a file (pictures) it fails and says the other 
> person cancelled it

We're going to need a lot more information than what you provided.  Start with
what protocol you're using; if you're behind a NAT device such as a router or a
computer with "internet connection sharing" enabled; what version of Pidgin
you're using; if you're using Pidgin on Windows, Linux, or some other OS; and if
you know, what client the other person is using.

John



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Re: Info about auto-replies

[John Bailey]

David Balazic wrote:
> Hi!
> 
> I noticed in the preferences ("Status / Idle" / Away / Auto-reply)
> an option for auto reply. But nowhere I see a way to set the auto reply.
> 
> Is this some default message ? For what protocols does it work ?
> 
> David

Autoreply works only on AIM, as it's the only protocol with a notion of
autoreply.  Autoreply always replies with the status message; this is not
optional or configurable.

John



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Re: file sending

[John Bailey]

I'm sending this back to the support list in hopes someone there can be of more
help.

jordan wrote:
> well im on linux, i do have a router, my computer is plugged into it and
> not another computer it does have NAT, im useing pidgin 2.4.1 i am just
> useing the aim protocol
> 
> 
> -Original Message-----
> From: John Bailey <[EMAIL PROTECTED]>
> To: jordan <[EMAIL PROTECTED]>
> Cc: support@pidgin.im
> Sent: Sun, 31 Aug 2008 2:22 pm
> Subject: Re: file sending
> 
> jordan wrote:
>> everytime i try to send a file (pictures) it fails and says the other
>> person cancelled it
> 
> We're going to need a lot more information than what you provided. 
> Start with
> what protocol you're using; if you're behind a NAT device such as a
> router or a
> computer with "internet connection sharing" enabled; what version of Pidgin
> you're using; if you're using Pidgin on Windows, Linux, or some other
> OS; and if
> you know, what client the other person is using.
> 
> John



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Re: Buddies are listed twice in Pidgin

[John Bailey]

jgarcia wrote:
> We have installed Openfire 3.5.2 on RedHat 5.2.  We are using Active
> Directory for authentication.  Our clients are running Pidgin 2.3.1-2.el4. 

I'm going to assume you actually mean RedHat Enterprise Linux 5.2 here.  RedHat
5.2 is different and significantly older.

> The issue we're running into is our Buddy List.  When a user adds a buddy,
> the recipient is able to "Authorize" with no problem, and the user is listed
> under the requesters buddy list.  The recipient is then asked if they want
> to add the requester as a buddy.  The screen name is listed properly
> ([EMAIL PROTECTED]).  When they click "Add", the original requester
> can authorize, but current requester will no see the user twice on the their
> buddy list.  One shows logged in and the other shows "Not Authorized".  Any
> attempt to clean this up through removal will remove both entries.
>  
> Does anyone have an idea how to resolve this?

This is a bug that at least two different people have tried to track down and
fix on multiple occasions, but it still persists.  Perhaps someone else could
provide more detail about why this happens.

John



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Re: 2.5.1 RPMs for OpenSuSE 10.2

[John Bailey]

Florian Ehinger wrote:
> after waiting the last weeks for precompiled versions for OpenSuSE 10.2 I 
> finally compiled and created them by myself today.
> 
> Where can I upload them so that everyone can have access to it?

Nowhere.  We don't accept or support third-party packages.

John



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Re: IRC option.

[John Bailey]

David Balazic wrote:
> If you enter your password in the IRC account properties, then pidgin
> will automatically
> send the password to NickServ. I have use this on freenode and it works
> fine.
>  
> David

This works only on freenode and similarly stupid IRC servers which chain the
server password to NickServ.  The password field on an IRC account is for the
server password--i.e. a password which must be supplied in order to connect to
the server.  Nick passwords are provided by services, which are not part of the
IRC specification.  Authentication with services is covered in the FAQ at
http://developer.pidgin.im/wiki/Protocol%20Specific%20Questions#IsthereawaytomakePidginautomaticallyidentifymeonlogin
(and the question following that one covers authentication using only the
features built into Pidgin).

John



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Re: Open log viewer in command line

[John Bailey]

Morgan Sennhauser wrote:
> I was wondering if it was possible to open the pidgin log viewer
> (normally accessible through Buddies->View User Log->"username") from
> the command line in Linux or Windows.  Being able to do something like
> "pidgin-log [EMAIL PROTECTED]
> " from command line would, I think
> be useful, because then launchers for viewing someone's logs could be
> embedded into things that allow it (for example, I use BasKet for my
> address book, and have launchers for sending e-mails, going to their
> facebook, or sshing into their box, and so on) or for a quick command
> line way to open logs.
> 
> Thanks in advance for any help.

No, it's not possible.  We don't currently have any plans for this either.
Pidgin logs are simply either plain text or HTML, for which all OSes have
existing mechanisms, some graphical and some text oriented.

John



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Re: Pidgin Invisibility Option

[John Bailey]

Benjamin Mark wrote:
> Good evening,
> Example: I log in at 10PM. I go invisible at 10:30PM. I re-emerge at 11PM. 
> The 
> thing of it is this: The viewer at the other end who sees me at 11:05PM in my 
> visibilty state has but to mouse-over my name to see that I have actually 
> been on 
> line for over one hour as opposed to only 5 minutes. This defeats in some 
> degree 
> the invisiblity factor unless I exit first and then come back as behing 
> visible. Is there 
> a fix for this?
> Sincerely,
> Benjamin

The whole point of invisibility is that you appear to be offline; thus when you
return to available, it is supposed to appear to others as if you have just
signed on.  We behave no differently from the official clients in this regard.
There is no "fix," as we are doing the right thing already.

John



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Re: Copyright Question

[John Bailey]

Mark Doliner wrote:
> I don't think we have an official policy about things like this.  How
> do people feel about allowing this as long as the logo is used as a
> reference to Pidgin?  So for example, if you type ":pidgin:" to insert
> the smilie then it's fine.  But it's not ok to type ":purple bird:" or
> ":bird:" or ":im:"  And somewhere you would probably want to include
> the text "The Pidgin logo is copyright Instant Messaging Freedom, Inc.
> 2006" (is that right?  Who holds the copyright to our logo?)
> 
> -Mark

IMF holds the copyright.

John



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[Fwd: Bug in Pidgin V2.5.3?]

[John Bailey]

This message should have gone to the support mailing list, not to me directly.

 Original Message 
Subject:Bug in Pidgin V2.5.3?
Date:   Thu, 25 Dec 2008 12:26:25 -0600
From:   Vijaya Raghavan K 
To: rekkano...@pidgin.im



Hello,

I am using Pidgin for last 1 year and i used to update the latest version.

In the recent version(V2.5.3), when i tried to quit(Buddies-quit) the
application, its not working properly. so every time i'm closing the
pidgin like killing the pidgin in task manager.

is it a bug in this version or for me, its not working fine..i am not
sure on this.my system os is Win XP.

i guess i am using the latest version only.

-- 
Thanks,
Vijay



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Re: pidgin 2.5.3

[John Bailey]

Torsten Rogall wrote:
>   
> Hello, my pidgin version 2.5.3 hangs at the end always on.
> 
>  Torsten

This is a known issue with a patch pending review by someone who knows about
win32.  The issue is tracked on ticket #7849.

John



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Re: Request for Assistance w/ Pidgin 2.5.2 for Windows - Yahoo IM / SMS

[John Bailey]

Henry Pietrewicz wrote:
> I am curious about one thing. I have multiple IM accounts (MSN, Yahoo, 
> Google, AOL, etc...) and I routinely use my AOL and Yahoo IM accounts to 
> send out SMS text messages to mobile phone users.

We support AIM and some limited ICQ SMS capabilities, and possibly MSN.  We
don't, however, support sending SMS via Yahoo.

John



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Re: Pidgin 2.5.3 Crashes on Start (WinXP)

[John Bailey]

Ka-Hing Cheung wrote:
> You need to download the debug version for the .rpt file to appear.
> 
> -khc

He noted that he does have the debug version and was using it.  There are a
couple circumstances in which the debug version won't create a report, but I
don't recall what they are offhand.

John



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Re: Problem with MusicTracker 0.4.13 on Pidgin 2.5.3

[John Bailey]

Vinoth T wrote:
> Hi,
> I'm using MusicTracker 0.4.13 as a plug in Pidgin 2.5.3
> While using this its updating the status every 10 sec (showing in the
> chat window which making the opponent person vague)
> Is there to fix this? thanks in advance!!
> 
> --
> Best Regards,
> Vinoth

This is something you'll need to talk to the MusicTracker authors about.  We
don't support plugins we didn't write and don't use.

John



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Re: Problem with MusicTracker 0.4.13 on Pidgin 2.5.3

[John Bailey]

sanket agarwal wrote:
> Well suppose u change the status message and the receiver has a specific
> signal handle which gives the status update. There's no way you can
> avoid that!!
> 
> Hope you got my point, newayz this is not a problem Pidgin clients, but
> i have seen that thingy in gtalk clients.
> 
> Sanket

The very fact that MusicTracker changes a status message, instead of using the
proper status attribute for XMPP and MSN, indicates to me either a serious
design flaw or intentional misbehavior.  As I said, we don't support plugins we
didn't write and don't use ourselves, which means this isn't our problem.

John



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Re: Error using Pidgin

[John Bailey]

Shrikant Nigam wrote:
> When I tried to run it, it gave following error:
> $pidgin
> pidgin: error while loading shared libraries: libpurple.so.0: cannot
> open shared object file: No such file or directory
> 
> Could someone help me out here ?

You need to run 'ldconfig' as root.  'sudo ldconfig' is sufficient if sudo is
installed and properly configured on your system.

The fact that you have disabled GNUTLS and NSS means that Google Talk, Novell
Groupwise, and MSN will not function.  If you want one of those three services
to work, you will need to rebuild Pidgin after installing the appropriate
development packages on your system.

John



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Re: group text messages

[John Bailey]

Frank Doman wrote:
> Can I create a group buddy listing and then send text messages to 4-5
> people by just listing that buddy listing in the buddy name top line on
> the message box from my computer? I am attached to Yahoo IM for Pidgin
> and sending text thru my computer to the cells of friends….would like to
> only type some messages once and send once to a group of buddies….is
> this possible and if so how please…

Pidgin does not, and probably never will, have such a feature built in.  At
least one such plugin exists if you're willing to spend the time looking for it.

John



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Re: Possible to change charset in finch?

[John Bailey]

Dave Wood wrote:
> I am still plagued by ?'s instead of some characters. Is it possible to
> select different character sets like cp1252 etc?
> 
> Cheers and a happy new year.

No; Finch requires a properly configured terminal capable of supporting UTF-8 if
it is built with libncursesw.  You may be able to get around this by rebuilding
Finch to link with libncurses instead.

John




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Re: 2 Annoyances

[John Bailey]

John Moore 3rd wrote:

> Pidgin boots.  From My personal logs I noticed this behavior /after/
> installing the Skype Plug-In.  I can ameliorate this Start-Up hassle if
> I remember to Open Skype _before_ Opening Pidgin.Because I use both
> Google Talk with My Gmail Account & with a Google Apps Domain I have
> resigned Myself to the 'Certificate Acceptance' confusion.  :-\

We maintain that the Skype plugin is a violation of our license.  It is our
opinion that no one should use this plugin.  We will not support it or any
consequences arising from its use.

> Major Annoyance:  accounts.xml suffers a lobotomy several times a year.  :(

> Has anyone ascertained what causes this data loss?

The root of the problem is that invalid XML data makes its way into
accounts.xml.  We've done pretty much everything we can to mitigate this.

The best suggestion I have to avoid this issue is to maintain proper backups.  A
simple logon script can maintain an adequate backup of this file, or you could
go a bit overboard and write a script that maintains a multi-tier backup.

John



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Re: MSN Pidgin Crash

[John Bailey]

Niels P. Zussblatt wrote:
> Hi,
> 
> I’m not sure if this is the appropriate e-mail address to get some help
> with an issue that I’m having.  When I started pidgin up (version 2.5.3)
> it kept crashing until I disabled MSN, then it worked.  Also it has been
> crashing when closed for a couple of days, but I’ve been ignoring that
> until this second issue came up.


Both of these issues are known and resolved.  We will be releasing Pidgin 2.5.4
soon; my best advice at this point is to wait for the release.

John



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Re: Error using Pidgin

[John Bailey]

Shrikant Nigam wrote:
> Thanks John, it worked.
> But I had a doubt, I use gaim for gtalk and it works fine. Couldnt it be
> that
> pidgin was looking for gnutls and nss in some other folder and so
> couldnt find it.
> because gaim works fine.
> So if I am installing them where should I or is there any option to provide
> path to pidgin while installing it ?

I would expect in this scenario that you did not compile the old version and
instead installed it from a package.  This is where the problem comes in--in
order to *build* Pidgin with the necessary SSL support, you have to have the
development package installed for either GNUTLS or Mozilla NSS.  You can, of
course, specify where the headers and such are when running configure, but they
have to exist on the system.

John



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Re: Some problems with MSN connection

[John Bailey]

Fernando Pina no SAPO wrote:
> Dear Sir,
> 
> I have experimented some problems with connection to MSN service since
> last 10 or eleven months. Several times i receive the information (sorry
> because the idioma, i have the Pidgin configured to use the Portuguese
> Idioma):
> 
> "A mensagem não pôde ser enviada porque ocorreu um erro com o switchboard:" 
> 
> Other times, a lot of them, i receive the following message: "A mensagem
> pode não ter sido enviada porque o tempo expirou:"
> 
> I am using the 2.5.3 version of Pidgin.
> 
> So, is it a problem that happens only with me?
> 
> Thanks for any advice to help me solving this problem . . . I can’t
> communicate with my friends . . Best regards and a happy new year.
> Fernando Pina

I'm going to assume that the two messages you pasted would translate
approximately to "A message could not be sent because an error with the
switchboard occured" and "Message may not have been sent because a timeout
occurred," which are fairly standard error messages in the MSN protocol.  I know
very little about the MSN protocol; this message should have gone to
support@pidgin.im for assistance.  I'm sending it there for those more familiar
with the MSN protocol to answer.

John



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Re: bug

[John Bailey]

Sebastian Jasiczek wrote:
> hi
> 
> i use the pidgin in linux and windows xp, in linux all right, but  in
> windows i have the problem
> look at screenshot, if i click "close" this not closed ale used my
> processor and ram and application "not responding"
> 
> best regards
> Dr Boczek

This is a known, and fixed, issue.  http://developer.pidgin.im/ticket/7849

John



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Re: simple feature idea for Pidgin

[John Bailey]

Rick Labs wrote:
> I love Pidgin, you developers are out of this world!
> 
> Had a simple feature idea.
> 
> cache all outgoing messages & trap for the following "response"
> "*Unable to send message: The message is too large.*"
> From there give the user the option to copy the original
> message/paragraph to the system clipboard. That would be so much better
> than loosing it. They could then either edit it down or split it up.
> 
> or, you could automatically split up large messages on transmission
> (step the orginal message down sentence by sentence till it goes
> through) and keep doing that till its all sent.
> 
> or, have an "indicator" that lights up when you reach maximum message
> size (if that can be determined in advance).
> 
> Rick

Press ctrl+up to go back through your message history.  The message that was too
long to send should be there to edit.

John



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Re: Windows 98 ?

[John Bailey]

Dave Moore wrote:
> Please publish the system requirements.
> Do not make people like me download the program
> and try to install it only to find maybe it does
> not run on Windows 98.
> 
> And maybe even some people with Windows 3.1
> might like to know.  :-)

Pidgin does run on Windows 98, so long as you use this GTK+ installer:
http://downloads.sourceforge.net/pidgin/gtk-runtime-2.6.10-rev-a.exe?modtime=1126516913&big_mirror=1

John



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Re: rpm for 2.5.3

[John Bailey]

boltris.a wrote:
> hi!
> i am no a list subscriber and i have only 1 question
> where a can find rpms for pidgin-2.5.3?

Our RPM packager never got around to building RPM's for 2.5.3, mainly because we
broke compatibility with older GTK+ versions.  There should be RPM's available
for 2.5.4, assuming we didn't break stuff again.

John



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Re: Skype chat - again

[John Bailey]

David Balazic wrote:
> Hi!
>  
> There seems to be a lot of progrmas out there, that support Skype chat.
> Exmaples: fring, Nimbuzz ..
> They are mostly for mobile phones.
>  
> I could not find out yet, how they do it, but meybe they can be used as
> a starting point ?
>  
> Regards,
> David

We will never include Skype support, so long as doing so would be a violation of
the GPL license Pidgin is distributed under.  Even if it weren't, we aren't
going to include a protocol none of us uses or wants to maintain.

John



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Re: Bug report

[John Bailey]

Le Bao Phuc wrote:
> Hi Pidgin,
> 
> I'm using Windows Vista SP1, and Pidgin 2.5.3.
> When I quit by clicking Ctrl + 'Q' or Buddies/Quit, Pidgin can not quit
> and be crashed (not responding).

This is a known and fixed bug.  See http://developer.pidgin.im/ticket/7849

John



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Re: Don't want to be on list

[John Bailey]

Patricia Spencer wrote:
> How do I get off the email list?
> 
> Thanks,
> 
> Patricia

There is a link at the bottom of every e-mail coming from this list that points
to the list information.  Click that link and look at the bottom of the page,
where you have the option to unsubscribe or change your subscription options.

John



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Re: pidgin and torchat

[John Bailey]

Philipp Hennig wrote:
> 
> i don't have a clue about coding but would it be possible to include the
> torchat protocoll in pidgin? -> http://code.google.com/p/torchat/

It would be possible, yes; however, we have no desire to take on additional
protocol support.  A number of protocols are supported quite well as third-party
plugins, and torchat can be one of them.  In fact, it may well be better served
and maintained as a third-party plugin, depending on the developers' dedication
to their plugin.

John



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Re: Changing user icons

[John Bailey]

Jim Fenstemacher wrote:
> With respect to all of this I still would like to have the option to use
> the protocol icons instead of the "green dot", the way Gaim looked.  I
> have a few reasons for this:
> 
>1. Icon simplicity:  Current there are two icons displayed for each
>   user, one to show their status and one to show their protocol. 
>   This could be simplified into one icon showing both, they way Gaim
>   showed worked.

This is blatantly false.  The status icons we use currently are far simpler than
the protocol icons used by versions prior to 2.0.0beta7.  Previously, any status
other than available was noted by having an emblem over the protocol icon,
making it harder to determine the status simply from the icon.  It also created
a mess of icons for the user to remember.  Instead of simply one icon for
available, there were 12 (or however many protocols we supported at the time).
The same went for away, do not disturb, or any other status.  This created more
than 200 possible combinations that a user had to remember and visually
distinguish, compared to the far simpler handful of icons we have now.

>2. Aesthetics (for some) 

Aesthetics carried (and carries) precisely zero weight in this.

>3. Open source:  This is open source software and as such is a
>   collaborative project.  It requires input from all parties to
>   develop the best software that the community can.  Simply ignoring
>   part of that community and rejecting their ideas alienates part of
>   the community.  This is not the xxx behind an open source project.

We have not ignired the community.  We don't agree with this exceedingly tiny
vocal minority.  We did listen; the fact that we didn't act on their demands and
requests does NOT mean that we didn't listen or that we ignored anyone.

There's an old adage in open source communities--if you don't like the direction
of development, fork it.  Anyone is welcome to do so.  Of course, there's also
the fact that anyone who wants to change something in Pidgin is welcome to try
by submitting a patch.  If we reject it, there's always the fork option to fall
back on.

>4. Appease a small group:  Again, I understand that this would only
>   be helpful for a small group of users, but that was part of the
>   idea behind the "green dot".  While reading one of the tickets a
>   developer mentioned that the "green dot" was implemented so that
>   it would be easier for color blind people to use.  This is a very
>   small amount of the population (even though 2 of the developers
>   are color blind).  So part of the reason the "green dot" was
>   implemented was to appease a small group of users.  I think the
>   implementing Gaim-style icons would appease an equally small group
>   of users.

The colorblindness issue is not nearly as important as it's made out to be.  It
is, however, a convenient side-effect.  There were requests to implement
Adium-like status icons as well, and this satisfied those requests.  There were
also other reasons, such as not using trademarked images, making the icons
consistent, and so on.  The decision had *many* components to it, not just the
few mentioned here.

>5. What the developers believe:  The Gaim-style icons are no longer
>   used because the developers do not believe people should use their
>   program that way.  I believe that end users should be able to use
>   programs the way they see fit.  This is a belief and I think the
>   developers should respecteveryone's beliefs.  They should not try
>   to impose their beliefs on others (as with religion, political
>   views, morals, etc.), but rather give the end user the option to
>   use the program the way they believe it should be used.

We're not forcing anyone to do anything.  People are perfectly free to arrange
their buddy list into groups that reflect the account or protocol, as well as
turning on the protocol icons.  It is, however, our right as the developers to
say no to any feature request or change demanded, requested, or suggested.  It's
also our right to say that adding options is out of the question.

> Again, I completely understand why the "green dot" is used as opposed to
> Gaim-style icons.  I am simply asking the the end user be given the
> option to use the icons they wish, no matter what their reason.  I hope
> I have not been too long winded, I am simply voicing my opinion in the
> hopes that I can improve the program.  If I knew anything about
> programming I would probably take the time to modify is myself, but
> unfortunately I do not.
> 
> Thank you for taking the time to read this and hopefully you consider my
> opinion.

We have already considered and rejected this change.  The reasons have been
discussed on more than one occasion, and quite frankly we're tired of having the
discussion with the exact same arguments.  If someone can come up with an
original arugmen

Re: XMPP problem

[John Bailey]

Yuriy Tereschuk wrote:
> Hi, 
> 
> I have problem of login to xmpp server jabberd2
> 
> On server has error
> 
>  *disconnect jid=unbound*
>
> But from other client like gajim connect to server was successful
> 
> * Tue Jan 27 13:56:57 2009 [notice] [8] SASL authentication succeeded:
> mechanism=DIGEST-MD5; authzid=as...@evernet.lutsk.ua*
> 
> * Tue Jan 27 13:56:58 2009 [notice] [8] bound:
> jid=as...@evernet.lutsk.ua/Gajim*
> 
> Can you help me?

In the account settings for the XMPP account in question, is the resource field
blank?  If so, try setting a value, such as "Pidgin", "__HOSTNAME__", or any
other non-empty value.  If this works, then we probably have a bug in a new
feature we introduced in 2.5.3.

For future reference, please e-mail support@pidgin.im instead of contacting
developers directly.

John



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[Fwd: RE: XMPP problem]

[John Bailey]

Perhaps someone else has an idea.

 Original Message 
Subject: RE: XMPP problem
Date: Wed, 28 Jan 2009 12:20:49 +0200
From: Yuriy Tereschuk 
To: John Bailey 

Hi,

I filled resource but error not missed

#Wed Jan 28 12:06:29 2009 [notice] [8] [217.65.240.234, port=2208]
connect
#Wed Jan 28 12:06:29 2009 [notice] [8] auth failed: username=astro,
resource=Pidgin
#Wed Jan 28 12:06:29 2009 [notice] [8] [217.65.240.234, port=2208]
disconnect jid=unbound, packets: 2

Regards,

Yuriy Tereschuk | Software developer | GlobalLogic Inc.


The Global Product Development Leader

USA | INDIA | UKRAINE | CHINA | ISRAEL
26 Sheptyckyh St., Lviv 79016, Ukraine
Office:  032-244-5734 x 003 | Mobile 095-824-8457
Fax: 032-244-5737
www.globallogic.com


-Original Message-
From: John Bailey [mailto:rekkano...@rekkanoryo.org]
Sent: Wednesday, January 28, 2009 6:30 AM
To: Yuriy Tereschuk; Pidgin Support List
Subject: Re: XMPP problem

Yuriy Tereschuk wrote:
> Hi, 
> 
> I have problem of login to xmpp server jabberd2
> 
> On server has error
> 
>  *disconnect jid=unbound*
>
> But from other client like gajim connect to server was successful
> 
> * Tue Jan 27 13:56:57 2009 [notice] [8] SASL authentication succeeded:
> mechanism=DIGEST-MD5; authzid=as...@evernet.lutsk.ua*
> 
> * Tue Jan 27 13:56:58 2009 [notice] [8] bound:
> jid=as...@evernet.lutsk.ua/Gajim*
> 
> Can you help me?

In the account settings for the XMPP account in question, is the
resource field
blank?  If so, try setting a value, such as "Pidgin", "__HOSTNAME__", or
any
other non-empty value.  If this works, then we probably have a bug in a
new
feature we introduced in 2.5.3.

For future reference, please e-mail support@pidgin.im instead of
contacting
developers directly.

John




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Re: Office Communicator 2007 Support

[John Bailey]

Bagdonas, Edward wrote:
> I have downloaded Pidgin and  had 0 trouble adding the numerous IM
> clients I use but had trouble getting Pidgin (SIMPLE) to work with
> Office Communicator 2007.   Same story corporate solution does not work
> for everyone…
> 
> I can connect, but I cannot send any messages to anyone.   What am I
> missing?

We can't support Office Communicator at all with the code we ship.  It's not
pure SIP/SIMPLE.  There is a third-party SIPe plugin, which we don't support,
that attempts to provide support for it.

John



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Re: Pidgin crashing:

[John Bailey]

C.M. Foley wrote:
> Hi:
> Each and every time I attempt to send an offline message, Pidgin
> immediately crashes (always).
> Cannot find any cause for it happening.
> When it does happen, program has been running properly immediately
> beforehand.
> Clement.

Please read http://developer.pidgin.im/wiki/GetABacktrace and follow the
instructions there.

Please send inquiries such as this (or replies to this message) to
support@pidgin.im instead of to a developer directly; this will ensure your
messages don't accidentally fall through the cracks.

John



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Re: New version 2.5.4

[John Bailey]

nycroadrunner wrote:
> I'm trying to download the new version but for the N800 internet tablet
> running Diablo. I've used the repository but still no new update, which
> I think I need every time I click on the Pidgin icon in the window they
> ALL disappear.
> 
> The files you have on the website will not install on my device because
> they are not in the correct format for N800's application manager. Where
> can I locate the file for the N800?
> 
> Thanks.

We don't provide builds for the N800.  You will need to wait for the appropriate
distributor to provide Pidgin 2.5.4.

John



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Re: To know if someone closed the chat window

[John Bailey]

Etdashou wrote:
> Hi all,
> 
> I think someone once said that it is impossible to know if someone have
> closed the msn window. Like have a message: "Gino has closed the
> conversation window" or "Gino opened a chat window".
> 
> I think someone said we cannot know that. But within aMSN we can (at least I
> think we can because we have message saying that).
> 
> Is it something we can add within Pidgin?
> 
> Thank you

It's impossible to reliably know on MSN.  The "window closed" notifications are
based on the MSN Switchboard connection, which closes after 60 seconds of
inactivity, so it is therefore inaccurate.  This is why we removed this 
capability.

John



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Re: Pidgin Vista Spell Check

[John Bailey]

Raymond Couey wrote:
> Hi,
> 
> I hope you can help me.  I have tried downloading the plugins for Spell
> Check on Vista and nothing seems to work.  I don’t see in the menus if I
> am supposed to turn something on to get the misspelled words underlined. 
> 
> Any ideas what I am doing wrong? 
> 
> Thank you,
> 
> Ray

When installing Pidgin, you need to also select the appropriate aspell
dictionaries, mainly the one for the language you run Pidgin in.  If this isn't
working, you'll need assistance from one of the more Windows-oriented people.

Future mail with questions about Pidgin should be directed to support@pidgin.im
for help.

John




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Re: PidGin - text box

[John Bailey]

Mariano Cano wrote:
> hola
> 
> quisiera preguntarte si hay una manera de agrandar el text box de
> escritura para hablar con los contactos, en las versiones anteriores
> podía cambiar el tamano pero cuando instalé la última no me lo permitió mas
> 
> Gracias
> 
> Mariano
> 
> Espectacular el Programa
> 
> Un abarzo!

I am not fluent enough in Spanish to understand this question.  Please direct
your question to supp...@pidgin.im.

John



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[Fwd: Re: automatic docking of pidgin client]

[John Bailey]

I forgot to send this here when replying to this user.

 Original Message 
Subject: Re: automatic docking of pidgin client
Date: Sat, 14 Feb 2009 02:21:24 -0500
From: John Bailey 
To: atta...@netscape.net
References: <8cb593240496920-a2c-2...@webmail-mf14.sysops.aol.com>

atta...@netscape.net wrote:
> Hi John:
> 
> Had a question - is there a way to turn off the automatic docking
> feature of the pidgin client?  The "let me resize, glue myself to the
> edge of the screen, and push everything else there out of the way"
> behavior - I'd like to disable that and have it behave like a "normal"
> window.
> 
> I'm using 2.5.4 on Windows XP-SP3.
> 
> Thank you.
> 
> Jiang

Docking is managed by the Windows Pidgin Options plugin, as best I recall.
Disable docking there or disable the plugin and Pidgin should no longer dock.

Future mail with questions about Pidgin should be directed to supp...@pidgin.im.

John






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Re: Pidgin shows up in Task Manager but nowhere else.

[John Bailey]

Thomas Johnson wrote:
> I was using a much older version of pidgin, and it was working fine. I
> updated and everything seemed to install fine, but now when i start the
> program nothing happens. No "connecting" icon or anything.
> 
> When I check task manager it says there is an instance of pidgin
> running, but I've asked my friends and they say that I'm not online.
> I've uninstalled and re-installed it a handful of times trying to fix
> this but to no avail.

Did you try looking in the taskbar notification area for a Pidgin icon?  It
would probably be a white rectangle partially covered by a green circle.

John



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Re: Pidgin and Skype protocol

[John Bailey]

Michael Pobega wrote:
> Just so you know there _is_ a Skype plugin for Pidgin available; it uses
> Skype's API to interface, and puts the contacts in a buddy list called
> 'Skype'.

We're all aware of this plugin, and we maintain that it is impossible to legally
distribute either in source or in binary form.  We explicitly tell people not to
use the plugin.

John



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Re: pidgin bug

[John Bailey]

I'm passing this email on to our support mailing list in hopes that someone
there will have better answers than I do.

In the future, please send e-mails to support@pidgin.im instead of directly to
developers; the support list responds much more quickly than I do.

Braden wrote:
> hey,
> 
> i found a minor bug in pidgin:
> 
> if you have a contact set to "show when offline" they keep
> disappearing from your buddy list when you restart the computer
> i think its when you restart your computer, not %100 sure.
> 
> if they have disappeared you can
> check show all ofline friends
> then uncheck show all offline friends
> and then all of your "show while offline" contacts will appear on your
> buddy list
> 
> a bigger bug:
> 
> i blocked a contact but i could still recieve message from them
> we were both signed in to MSN accounts
> i am using pidgin 2.5.5 he is using MSN live
> 
> one more thing:
> 
> is their any reason that MSN takes so long to connect when XMPP and
> Yahoo are nearly instant?
> is this a pidgin problem or a problem with the MSN network?




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Re: pidgin

[John Bailey]

Molnár Krisztián wrote:
> Hello,
>  
> I just started using Pidgin and found a bug. If I wanted to change the
> font type to Rockwell from the chat window, the program quits! Any time.
> I did not try all of the fonts.
> I hope I helped!
>  
> Regards,
> Krisztian Molnar
> Hungary
>   
> 

This report should really have gone to the support mailing list instead of
directly to a developer.  That said, I'm going to bet that you're using Windows
and using a version of Pidgin older than 2.5.5.  There are some known
cairo-related crashes in the GTK+ runtimes we ship with older versions that have
been fixed in the version bundled with Pidgin 2.5.5.

John



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Re: Tiles

[John Bailey]

nabiki87 wrote:
> Is there a way to tile your IMs while they're still in the same
> window/taskbar entry, like Trillian allows?

"Tiling" is not possible, however Pidgin has supported tabbed conversation
windows, in which each tab represents a different conversation, for many years.

John



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Re: Pigin

[John Bailey]

Emmery Chrisco wrote:
> I really like Pigin because it is customizable (execept skins) and it
> supports MySpace.
> 
> I am having a problem with sorting the buddy list. When I get it the
> way I want it, it doesn't stay that way when I turn it back on. For
> example, I sorted "IM Friends" into the "Family" and "Buddies" groups,
> and deleted "IM Friends". Next time it comes on (like after a reboot),
> they are all back where they started. Also, contacts that were merged
> are no longer merged. The "IM Friends" group and others that were
> deleted are back.

From the group name "IM Friends", I'm gathering that this is a MySpace account.
 There have been a number of issues with grouping with the MySpace plugin; I
believe all the ones we knew about have been fixed.  If you can reproduce this
bug reliably, try opening a ticket at http://developer.pidgin.im/newticket/ with
debug logs captured both during rearranging the buddy list and during a new 
sign-on.

> I would really like to be able to apply skins or themes to Pigin to
> give it the LCARS look to match the rest of my system.

It sounds like you want to install and apply a GTK+ theme.  While Pidgin 2.6.0
will have some theme support, it won't support the kind of theming you're after.

John



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Re: Pidgin Keeps kicking me off

[John Bailey]

Nick K.D Chaleunphone, FF/EMT-Basic wrote:
> I have a problem with Pidgin and the part of Facebook. Every time I
> start Pidgin, It kicks me off and says I have to reboot. I would like to
> know what's wrong with it.

We don't maintain or support the Facebook plugin.  You'll need to contact its
authors.

John



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Re: here is a burreport for pidgin

[John Bailey]

Zhenyu Han wrote:
> Hi
> I'm a common user with pidgin,but today it suddenly crashed and generate
> a bug report, I send to you and hope can help you for something.
> And I don't know how to reproduce the bug again, it just happens so
> suddenly, when I editing some my files, a pop up window display and say
> my pidgin was crashed, and it need to save the dump file.
> The attached file is the detailed bur report after crashing.
> 
> thanks.
> Eric

The bug report you attached gives us nothing useful to work with, as it doesn't
include a backtrace.  Please follow the instructions for getting a backtrace at
http://developer.pidgin.im/wiki/GetABacktrace and then open a new ticket at
http://developer.pidgin.im/newticket.

For future reference, please don't e-mail developers directly.  Instead, send
your e-mail to supp...@pidgin.im.

John




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Re: Support question

[John Bailey]

Paul Archambault wrote:
> I believe the question is reasonable to ask, I myself don't know the
> answer but it could be formatted like:
> 
> Yes but
> Maybe if you...
> No because..
> 
> Paul.

Note that Ethan did provide a completely reasonable answer with completely
reasonable "formatting."  We are not a software company; we have no "target
market," as such, and no incentive to make sure we comply with any government's
laws and regulations.  As Ethan quite clearly stated, in a default configuration
the answer to the question posed by "Accurate Computer Service" is almost
certainly "no," but with appropriate changes it's likely possible to turn that
answer into a "yes."

Note also that reasonable formatting in this forum is NOT top-posting responses.

John



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Re:

[John Bailey]

Ethan Blanton wrote:
> I actually pumped this message through spamprobe as a spam.  As far as
> I'm concerned all these "business proposals" and "inquiries" from
> people who obviously haven't even looked at our software or web site
> are nothing but that, automated or not.  (And I rather suspect this
> one was automated.)

I'm not sure about automation, but I'd argue that any e-mail coming from a
so-called business entity with no subject is spam, as anyone making a legitimate
inquiry should have the ettiquete to set a subject.  Aside from that point, I
completely agree with you.

John



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Re:

[John Bailey]

JP O'Dea wrote:
> Do you have an application that is compatible with the iphone or touch?
> I use pidgin on my laptop but I would like it on my I touch.

We do not.  As discussed previously, we would need all of our dependencies
ported to the iPhone/iPod Touch, and then need someone interested in making
Pidgin happen there.  There's also the question of GPL compatibility due to
licensing terms for the development platform.

The bottom line is none of us are particularly motivated to make any of this
happen or fight the potential legal battle that our GPL license would cause.

John



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Re: Support question

[John Bailey]

Paul Archambault wrote:
> You're missing the point.
> 
> I didn't say his answer was unreasonable, I said telling someone that
> their question is unreasonable was not the best choice of language to
> open a dialogue with.
> 
> Paul.

Except that the question as posed *was* unreasonable.  The original question was
seeking a yes or no answer, which is overly simplistic when anything relating to
helth care or banking regulations is involved.  A more reasonable question would
have been "Is a default Pidgin configuration compliant with the regulations
resulting from HIPAA?  If not, what would we need to do to make it compliant?"
(which, for the record, we still would not have been able to answer).

Realistically, a question such as what was originally posed would be better to
ask of an independent auditor specializing in HIPAA compliance testing and
auditing.  A followup with legal counsel would likely have been an excellent
course of action as well.  (Examiners *love* the CYA approach.)  As an open
source development team, we're not equipped to discuss regulatory compliance.

John



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Re: MSN File Transfers

[John Bailey]

Brian S. Workman wrote:
> I know this was mentioned in the FAQ but didn't see it in the Developers 
> section.  I was wondering if it could be added there in case someone 
> wants to either write a plugin or someone gets an idea about how to go 
> Peer to Peer with the file transfers thereby speeding it up.  I know 
> some of the other clients out there will do this already.
> 
> BTW..  Love the product.
> 
> -Brian.

A plugin cannot touch anything related to MSN without being a complete protocol
implementation.  If someone wants to implement one of the peer-to-peer file
transfer methods for MSN, they will have to do so as a patch.

John



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