Issues receiving incoming messages

2013-01-17 Thread Chase, Sarah
Hello,

We are using the Pidgin system to communicate with customers. We have 2
associates online to help, though I'm not getting any of the messages,
only my coworker. I tried to look up your FAQ and online support, but it
was awful. 

 

Hopefully someone can get back to me with some troubleshooting so we can
be up and running again.

 

Thanks!

 

Sarah Chase

888.542.3355 ex109

sarah.ch...@brondell.com

  http://www.brondell.com/ 

 

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Re: Issues receiving incoming messages

2013-01-17 Thread Shlomi Fish
Hi Ms. Chase,

On Thu, 17 Jan 2013 16:03:45 -0500
Chase, Sarah sarah.ch...@brondell.com wrote:

 Hello,
 
 We are using the Pidgin system to communicate with customers. We have 2
 associates online to help, though I'm not getting any of the messages,
 only my coworker. I tried to look up your FAQ and online support, but it
 was awful. 

What is your operating system? Which instant messaging protocol are you using?
What is your version of Pidgin? Does the same thing work in other IM clients
(see
http://www.shlomifish.org/open-source/resources/networking-clients/#instant-messaging
).

Regards,

Shlomi Fish

 
  
 
 Hopefully someone can get back to me with some troubleshooting so we can
 be up and running again.
 
  
 
 Thanks!
 
  
 
 Sarah Chase
 
 888.542.3355 ex109
 
 sarah.ch...@brondell.com
 
   http://www.brondell.com/ 
 
  
 



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-
Shlomi Fish   http://www.shlomifish.org/
The Human Hacking Field Guide - http://shlom.in/hhfg

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