Re: Can't delete messages in SM 2.7
OK, I think I've solved it; I've had 12 hours without trouble. Strange thing is, it had nothing to do with the Trash folder. Here's what I did: In SM, I created a temporary mail folder and dragged and dropped all messages from the Inbox to that folder. I closed SM and deleted the Inbox and the corresponding index file Index.msf. I restarted SM and compacted folders, then dragged and dropped the messages from the temporary folder back to Inbox and deleted the temporary folder. Why this worked, I can't say, but I've deleted over a hundred messages from various folders in this account in the past 12 hours and none of them has given me any trouble. -- War doesn't determine who's right, just who's left. -- Paul B. Gallagher ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Can't delete messages in SM 2.7
Interviewed by CNN on 10/02/2012 11:08, Paul B. Gallagher told the world: OK, I think I've solved it; I've had 12 hours without trouble. Strange thing is, it had nothing to do with the Trash folder. Here's what I did: In SM, I created a temporary mail folder and dragged and dropped all messages from the Inbox to that folder. I closed SM and deleted the Inbox and the corresponding index file Index.msf. I restarted SM and compacted folders, then dragged and dropped the messages from the temporary folder back to Inbox and deleted the temporary folder. Why this worked, I can't say, but I've deleted over a hundred messages from various folders in this account in the past 12 hours and none of them has given me any trouble. Probably some sort of corruption in the inbox file itself that Seamonkey couldn't figure out and fix automatically. You rebuilt the file from scratch, and the problem went away. As for the idea of trash folder corruption being a possible cause for the problem: I used to frequently see a related problem in customers who insisted on using the never-sufficiently-execrated Outlook Express. The common symptom was messages not moving from outbox to sent items after being sent... and therefore being sent again and again. Turns out that the Sent items had hit its maximum size (2Gb in OE), so OE couldn't write in it anymore. A corrupted Trash folder has a similar effect, in that Seamonkey (or Thunderbird, or OE for that matter) cannot successfully write the message there, so it aborts the operation before marking the original message as deleted. -- MCBastos This message has been protected with the 2ROT13 algorithm. Unauthorized use will be prosecuted under the DMCA. -=-=- ... Sent from my Burberry. * Added by TagZilla 0.7a1 running on Seamonkey 2.7 * Get it at http://xsidebar.mozdev.org/modifiedmailnews.html#tagzilla ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Can't delete messages in SM 2.7
MCBastos wrote: Interviewed by CNN on 10/02/2012 11:08, Paul B. Gallagher told the world: OK, I think I've solved it; I've had 12 hours without trouble. Strange thing is, it had nothing to do with the Trash folder. Here's what I did: In SM, I created a temporary mail folder and dragged and dropped all messages from the Inbox to that folder. I closed SM and deleted the Inbox and the corresponding index file Index.msf. I restarted SM and compacted folders, then dragged and dropped the messages from the temporary folder back to Inbox and deleted the temporary folder. Why this worked, I can't say, but I've deleted over a hundred messages from various folders in this account in the past 12 hours and none of them has given me any trouble. Probably some sort of corruption in the inbox file itself that Seamonkey couldn't figure out and fix automatically. You rebuilt the file from scratch, and the problem went away. As for the idea of trash folder corruption being a possible cause for the problem: I used to frequently see a related problem in customers who insisted on using the never-sufficiently-execrated Outlook Express. The common symptom was messages not moving from outbox to sent items after being sent... and therefore being sent again and again. Turns out that the Sent items had hit its maximum size (2Gb in OE), so OE couldn't write in it anymore. A corrupted Trash folder has a similar effect, in that Seamonkey (or Thunderbird, or OE for that matter) cannot successfully write the message there, so it aborts the operation before marking the original message as deleted. Yeh, that's why I started by deleting the Trash folder and its index, but that alone didn't work. I didn't make progress until I rebuilt the Inbox, which didn't seem at first blush to be involved. Now, why a corrupted Inbox would prevent writes to the Trash is beyond me... -- War doesn't determine who's right, just who's left. -- Paul B. Gallagher ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Can't delete messages in SM 2.7
Interviewed by CNN on 10/02/2012 11:26, Paul B. Gallagher told the world: Now, why a corrupted Inbox would prevent writes to the Trash is beyond me... I don't think it was preventing writes to the Trash -- it was probably preventing writes to the *middle* of the Inbox itself. Appending to the end (new mail) still worked, but deleting involves modifying existing messages, to flag them as deleted. -- MCBastos This message has been protected with the 2ROT13 algorithm. Unauthorized use will be prosecuted under the DMCA. -=-=- ... Sent from my Motorola StarTAC. * Added by TagZilla 0.7a1 running on Seamonkey 2.7 * Get it at http://xsidebar.mozdev.org/modifiedmailnews.html#tagzilla ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Can't delete messages in SM 2.7
MCBastos wrote: Interviewed by CNN on 10/02/2012 11:26, Paul B. Gallagher told the world: Now, why a corrupted Inbox would prevent writes to the Trash is beyond me... I don't think it was preventing writes to the Trash -- it was probably preventing writes to the *middle* of the Inbox itself. Appending to the end (new mail) still worked, but deleting involves modifying existing messages, to flag them as deleted. I see. Well, in this case, Inbox should not have been involved. I have a system of filters set up so that hardly any incoming mail ends there; I read most of it in the various target folders and delete or reply from there. SM seemed to be performing that filtering operation normally, so I forgot that incoming mail even passed through the Inbox. All I knew was that I couldn't delete from the various target folders. -- War doesn't determine who's right, just who's left. -- Paul B. Gallagher ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Can't delete messages in SM 2.7
Paul B. Gallagher wrote: My normal routine with incoming mail is read, delete, read, delete, read, delete, etc. except for those messages that should be saved or answered. But this morning I've been having trouble deleting (both with the Del key and with right-click, Delete message). After I've deleted a dozen or so messages from a particular folder, the function stops working and I can't delete any messages from that folder. Additionally, no matter which message I select, the message pane displays the content of the last selected message, so they all appear to be the same. Drag-and-drop to Trash stops working, too, though I can drag and drop to other folders. If I navigate away to a different folder and return, I can display the various messages correctly, but I can't delete any, and the moment I try, the display issue returns. I've tried shutting SM down and deleting the relevant MSF file, which helps for a little while, but the issue returns. I've also tried compacting, with or without deleting the MSF file, and that doesn't help either. I really don't want to have to shut SM down every five minutes to restore the delete function. Any other ideas? Thanks. Sorry, I can't offer any advice, and even sorrier to hear this is a problem with 2.7. I haven't used 2.7 enough to comment, but I began having a delete problem with Bookmarks in version 2.0.14 very similar to what you are experiencing now. I'm presently moving from one laptop to another, this one has 2.0.14, and the new one I received Tuesday has the new 2.7 installation, which I'm beginning to regret. ;) bj ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Can't delete messages in SM 2.7
I wrote: My normal routine with incoming mail is read, delete, read, delete, read, delete, etc. except for those messages that should be saved or answered. But this morning I've been having trouble deleting (both with the Del key and with right-click, Delete message). After I've deleted a dozen or so messages from a particular folder, the function stops working and I can't delete any messages from that folder. Additionally, no matter which message I select, the message pane displays the content of the last selected message, so they all appear to be the same. Drag-and-drop to Trash stops working, too, though I can drag and drop to other folders. If I navigate away to a different folder and return, I can display the various messages correctly, but I can't delete any, and the moment I try, the display issue returns. I've tried shutting SM down and deleting the relevant MSF file, which helps for a little while, but the issue returns. I've also tried compacting, with or without deleting the MSF file, and that doesn't help either. I really don't want to have to shut SM down every five minutes to restore the delete function. Any other ideas? Followup: The problem seems to be with the Trash folder in one account (the primary one) in my profile; the other accounts are unaffected. Normally, if I click on Trash, I can view the contents of that folder. But if I click on Trash when the issue is in effect, the spinner (hourglass) appears and remains indefinitely; the contents of the folder are not displayed. If I then shut down SM and delete both Trash and Trash.msf, the issue is gone when I relaunch (as you know, SM creates a new Trash folder if it doesn't find one). Even when the issue is in effect, I can still drag/drop messages to other folders, so a clumsy workaround is to drag/drop messages I want to delete to some arbitrary holding folder. Later, when I've deleted the Trash folder and relaunched, I can then delete them from the holding folder. If I tell SM to empty the Trash, I can then view the empty Trash folder without getting the spinner (hourglass), but that doesn't enable me to delete messages or move them to Trash. -- War doesn't determine who's right, just who's left. -- Paul B. Gallagher ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Can't delete messages in SM 2.7
Paul B. Gallagher wrote: I wrote: My normal routine with incoming mail is read, delete, read, delete, read, delete, etc. except for those messages that should be saved or answered. But this morning I've been having trouble deleting (both with the Del key and with right-click, Delete message). After I've deleted a dozen or so messages from a particular folder, the function stops working and I can't delete any messages from that folder. Additionally, no matter which message I select, the message pane displays the content of the last selected message, so they all appear to be the same. Drag-and-drop to Trash stops working, too, though I can drag and drop to other folders. If I navigate away to a different folder and return, I can display the various messages correctly, but I can't delete any, and the moment I try, the display issue returns. I've tried shutting SM down and deleting the relevant MSF file, which helps for a little while, but the issue returns. I've also tried compacting, with or without deleting the MSF file, and that doesn't help either. I really don't want to have to shut SM down every five minutes to restore the delete function. Any other ideas? Followup: The problem seems to be with the Trash folder in one account (the primary one) in my profile; the other accounts are unaffected. Normally, if I click on Trash, I can view the contents of that folder. But if I click on Trash when the issue is in effect, the spinner (hourglass) appears and remains indefinitely; the contents of the folder are not displayed. If I then shut down SM and delete both Trash and Trash.msf, the issue is gone when I relaunch (as you know, SM creates a new Trash folder if it doesn't find one). Even when the issue is in effect, I can still drag/drop messages to other folders, so a clumsy workaround is to drag/drop messages I want to delete to some arbitrary holding folder. Later, when I've deleted the Trash folder and relaunched, I can then delete them from the holding folder. If I tell SM to empty the Trash, I can then view the empty Trash folder without getting the spinner (hourglass), but that doesn't enable me to delete messages or move them to Trash. You're not alone in the behavior you describe. I experienced the same sort of thing about 2 minutes before reading your submission. WinXP SP3, patched; SM2.7 updated just 2 or 3 days ago, manually. Tried to delete an email which didn't delete. And I had the hourglass, and I had the blank contents, etc. I've seen the Trash folder issue before, so when my SM hung I went to Properties/Repair Folder, first on the Inbox and then the Deleted Items folders. Inbox repair didn't do anything, but Deleted gave me a message to the effect that it couldn't be processed because it was busy with something else. So I shut down SM, verified there were no other SM processes running and started Mail again. Views were normal, except that now I had the original message in Inbox and a duplicate in Deleted. This time when I deleted the Inbox instance it worked, so that I got 2 copies of the same thing in the Deleted folder. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Can't delete messages in SM 2.7
Rickles wrote: You're not alone in the behavior you describe. I experienced the same sort of thing about 2 minutes before reading your submission. WinXP SP3, patched; SM2.7 updated just 2 or 3 days ago, manually. Tried to delete an email which didn't delete. And I had the hourglass, and I had the blank contents, etc. I've seen the Trash folder issue before, so when my SM hung I went to Properties/Repair Folder, first on the Inbox and then the Deleted Items folders. Inbox repair didn't do anything, but Deleted gave me a message to the effect that it couldn't be processed because it was busy with something else. So I shut down SM, verified there were no other SM processes running and started Mail again. Views were normal, except that now I had the original message in Inbox and a duplicate in Deleted. This time when I deleted the Inbox instance it worked, so that I got 2 copies of the same thing in the Deleted folder. Have tried your solution, will report back if it works/doesn't. Thanks for the suggestion. -- War doesn't determine who's right, just who's left. -- Paul B. Gallagher ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Can't delete messages in SM 2.7
Paul B. Gallagher wrote: Rickles wrote: You're not alone in the behavior you describe. I experienced the same sort of thing about 2 minutes before reading your submission. WinXP SP3, patched; SM2.7 updated just 2 or 3 days ago, manually. Tried to delete an email which didn't delete. And I had the hourglass, and I had the blank contents, etc. I've seen the Trash folder issue before, so when my SM hung I went to Properties/Repair Folder, first on the Inbox and then the Deleted Items folders. Inbox repair didn't do anything, but Deleted gave me a message to the effect that it couldn't be processed because it was busy with something else. So I shut down SM, verified there were no other SM processes running and started Mail again. Views were normal, except that now I had the original message in Inbox and a duplicate in Deleted. This time when I deleted the Inbox instance it worked, so that I got 2 copies of the same thing in the Deleted folder. Have tried your solution, will report back if it works/doesn't. Thanks for the suggestion. Nope, problem returned immediately. Thanks anyway. -- War doesn't determine who's right, just who's left. -- Paul B. Gallagher ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
