darryl_gonza...@dell.com wrote:
_____________________________________________
From: Gonzalez, Darryl
Sent: Thursday, November 05, 2009 6:48 PM
To: 'support-seamonkey@lists.mozilla.org'
Subject: Error message encountered
Hello, first time poster:
I am a Dell technical support representative. I've got a customer who
is trying to use the SeaMonkey 2.0 suite and gets the following error
message: Please enter the master password for the software security
device.
I can find absolutely no information on this issue that applies to this
software. Please let me know any information on this issue.
Darryl Gonzalez, A+, Network+, MCP
Dell | Commercial Client Premium Support
Tel: 1.866.876.3355 Ext. 4340729
darryl_gonza...@dell.com
Customer Experience: How am I doing? Please e-mail my manager Jaime Fure
<mailto:jaime_f...@dell.com?subject=feedback%20for%20darryl%20gonzalez>
with any feedback
Others will be able to give you more information. I know only so much,
since I don't use a Master Password.
The Master Password is a tool on Mozilla products, Firefox, Thunderbird
and SeaMonkey, in order to protect the user's passwords from being
stolen by someone else with access to the computer. When this dialog is
encountered, the user needs to enter the Master Password to access the data.
2.0 is a very new version, and has a number of differences that users of
the previous version, 1.1.18, will find surprising. One is the Master
Password dialog. The issue is described in the Release Notes for 2.0:
http://www.seamonkey-project.org/releases/seamonkey2.0/
Under Known Issues, you will find the following workaround if the new
behavior is not desired:
"MailNews account password prompts are no longer serial at startup (Bug
338549)
Workaround: If a Master Password is set and you saved your login
credentials, only one prompt will appear at startup. You can disable
this new behavior by setting signon.startup.prompt to false in
about:config."
The about:config dialog is accessed by typing about:config into the
location bar of the browser. Click through the "warranty" warning, and
type signon.startup.prompt into the filter field. Right click on the
pref, and select Toggle, to set it to False. SM 2.0 should now behave
as SM 1.1.18 did.
I would like to commend you for taking the time to access this newsgroup
in behalf of your user. Would that all support techs would walk the
extra mile to do so. Please come back with any further questions, of
fell free to point your users to this group, so we can help them directly.
Lee
--
Leonidas Jones
Netscape Champion
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