Re: SeaMonkey cannot access a web site Chrome can.
On 1/26/2018 at 12:59 PM, Rob Steinmetz created this epitome of digital genius: I have a remote site. The people at that site cannot access a internal website we use at another location. I have had the users clear their cache and try to access the site. Chrome on the same machines can access the site. They can ping the ip address. I'm looking for a way to figure out what is causing SeaMonkey to not load the website. Are the users getting any error message? Any message at all? What happens when they try to go to the URL? -- Ed Mullen http://edmullen.net/ If an orange is orange, why isn't a lime called a green or a lemon called a yellow? ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SeaMonkey cannot access a web site Chrome can.
Rob Steinmetz wrote: I have a remote site. The people at that site cannot access a internal website we use at another location. I have had the users clear their cache and try to access the site. Chrome on the same machines can access the site. They can ping the ip address. I'm looking for a way to figure out what is causing SeaMonkey to not load the website. Please define "can't access." Do they get a DNS error, a 404 error, a SeaMonkey certificate error, a blank page, or what? I assume DNS is fine if Chrome can access it and they can ping it. But you need to give the experts here some clues to work with. -- War doesn't determine who's right, just who's left. -- Paul B. Gallagher ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SeaMonkey cannot access a web site Chrome can.
Rob Steinmetz wrote: I have a remote site. The people at that site cannot access a internal website we use at another location. I have had the users clear their cache and try to access the site. Chrome on the same machines can access the site. They can ping the ip address. I'm looking for a way to figure out what is causing SeaMonkey to not load the website. There's a variety of reasons that you could be having problems. Proxy settings, as noted elsewhere, are potential, but I think unlikely. You haven't mentioned whether you have any extensions installed. If you have something like one of the AdBlock variants, NoScript, etc., those could be causing problems. In my own experience, absent problems with extensions, display issues tend to be profile-specific. Personally, I make extensive use of both AdBlock Plus, and NoScript, plus things like blocking of trackers and third-party cookies. Thus, if I can't get whitelisting to work quickly, or have other quirks that cause display issues, I keep a second profile, where nearly all the settings are default. If switch to the second profile, I can't remember a time when I haven't gotten the display I would expect. That pretty clearly identifies my problem as something with my specific profile, rather a more general problem with Seamonkey. The fastest troubleshooting tool is to go to Help -> Restart with Add-ons disabled. That will reset your profile to mostly default preference settings, and disable all your extensions. And on occasion, I've found that a one-time use of Safe Mode is enough to clear problems. If problems persist when you go back to regular mode, then you need to start taking a look at your extensions. Try to isolate the extension that's having problems. Once you've found that, you want to disable (and perhaps try reinstalling the extension). Smith ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SeaMonkey cannot access a web site Chrome can.
Rob Steinmetz wrote: > I have a remote site. The people at that site cannot access a internal > website we use at another location. I have had the users clear their > cache and try to access the site. Chrome on the same machines can access > the site. They can ping the ip address. > > I'm looking for a way to figure out what is causing SeaMonkey to not > load the website. Maybe it is proxy settings. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
SeaMonkey cannot access a web site Chrome can.
I have a remote site. The people at that site cannot access a internal website we use at another location. I have had the users clear their cache and try to access the site. Chrome on the same machines can access the site. They can ping the ip address. I'm looking for a way to figure out what is causing SeaMonkey to not load the website. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
