Re: Braille display stuff

[Reg Webb via Talk]

Vaughan, I agree with you completely.
I have always believed that the corporate model has no place in the
access technology field, since it puts profit above humanity.  This has
nothing to do with paying people who know what they're talking about a
proper rate for their knowledge and commitment, it's the other layers of
hangers-on who are the problem.  If there's a choice between first class
support and the amount of this year's dividend, the former will be
sacrificed to the latter.

-- 
Reg


On Fri, 27 Jan 2017 09:56:15 +1300
Vaughan Dodd via Talk  wrote:

> Hi all.
> 
> I intend to use this message to also discuss list moderation and user support 
> requirements.
> 
> 
> Prompted by a list member's comment that Support did not know about the 
> braille display freezing problem: I've browsed through the list archives.  If 
> you do a simple search just on braille, there are 420 posts. More 
> sophisticated searches can of course be carried out.   Topic themes vary, but 
> there is discussion about braille displays freezing, and the need to restart 
> Window-eyes to bring them back to life.
> 
> So: shame on support - one would hope that at the very least, as part of 
> trying to be helpful, searching the company's own customer support resource 
> would have informed the customer support person.
> 
> This morning, using my serial number so that it is a customer support 
> request, I emailed Aaron and the Wesupport address.  Neither has bounced, but 
> I do know that people have asked if Aaron is still around and I haven't seen 
> a reply to that request.
> 
> Folks: we are on our own.  We have been very patient, tolerant - and yes - at 
> least a little angry.  Perhaps we start a process for setting up a list 
> moderator and finding ways of formally helping ourselves. We could propose 
> that we take the list away from VFO.  Alternatively as a variation - people 
> might prefer to start our own and we just unsubscribe from this one.   I 
> would prefer the cooperation of VFO - but we aren't getting that 
> co-operation.I also believe that an old-fashioned email list helps keep a 
> sense of quality through the conversations, and is also more useful to more 
> people than more contemporary social networking.
> 
> If people report problemxs with getting support questions answered, someone 
> who is prepared to fight the fight and has the time could tackle the VFO 
> corporatocracy to get some action.
> 
> 
> 
> 
> Vaughan.
> 
> 
> 
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> author immediately and erase all copies of the email and attachments. The 
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Re: Braille display stuff

[Robert Grimwood via Talk]

What support? Who are you kidding? I thought that staff were monitoring 
this list. Either they are not doing so (and I bet that they are), or 
they have been gagged. Shame on the lot of them.



Regards,

Robert Grimwood



On 1/26/2017 8:56 PM, Vaughan Dodd via Talk wrote:

Hi all.

I intend to use this message to also discuss list moderation and user support 
requirements.


Prompted by a list member's comment that Support did not know about the braille 
display freezing problem: I've browsed through the list archives.  If you do a 
simple search just on braille, there are 420 posts. More sophisticated searches 
can of course be carried out.   Topic themes vary, but there is discussion 
about braille displays freezing, and the need to restart Window-eyes to bring 
them back to life.

So: shame on support - one would hope that at the very least, as part of trying 
to be helpful, searching the company's own customer support resource would have 
informed the customer support person.

This morning, using my serial number so that it is a customer support request, 
I emailed Aaron and the Wesupport address.  Neither has bounced, but I do know 
that people have asked if Aaron is still around and I haven't seen a reply to 
that request.

Folks: we are on our own.  We have been very patient, tolerant - and yes - at 
least a little angry.  Perhaps we start a process for setting up a list 
moderator and finding ways of formally helping ourselves. We could propose that 
we take the list away from VFO.  Alternatively as a variation - people might 
prefer to start our own and we just unsubscribe from this one.   I would prefer 
the cooperation of VFO - but we aren't getting that co-operation.I also 
believe that an old-fashioned email list helps keep a sense of quality through 
the conversations, and is also more useful to more people than more 
contemporary social networking.

If people report problemxs with getting support questions answered, someone who 
is prepared to fight the fight and has the time could tackle the VFO 
corporatocracy to get some action.




Vaughan.



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Social Development accepts no responsibility for changes made to this message 
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Braille display stuff

[Vaughan Dodd via Talk]

Hi all.

I intend to use this message to also discuss list moderation and user support 
requirements.


Prompted by a list member's comment that Support did not know about the braille 
display freezing problem: I've browsed through the list archives.  If you do a 
simple search just on braille, there are 420 posts. More sophisticated searches 
can of course be carried out.   Topic themes vary, but there is discussion 
about braille displays freezing, and the need to restart Window-eyes to bring 
them back to life.

So: shame on support - one would hope that at the very least, as part of trying 
to be helpful, searching the company's own customer support resource would have 
informed the customer support person.

This morning, using my serial number so that it is a customer support request, 
I emailed Aaron and the Wesupport address.  Neither has bounced, but I do know 
that people have asked if Aaron is still around and I haven't seen a reply to 
that request.

Folks: we are on our own.  We have been very patient, tolerant - and yes - at 
least a little angry.  Perhaps we start a process for setting up a list 
moderator and finding ways of formally helping ourselves. We could propose that 
we take the list away from VFO.  Alternatively as a variation - people might 
prefer to start our own and we just unsubscribe from this one.   I would prefer 
the cooperation of VFO - but we aren't getting that co-operation.I also 
believe that an old-fashioned email list helps keep a sense of quality through 
the conversations, and is also more useful to more people than more 
contemporary social networking.

If people report problemxs with getting support questions answered, someone who 
is prepared to fight the fight and has the time could tackle the VFO 
corporatocracy to get some action.




Vaughan.



---
This email and any attachments may contain information that is confidential and 
subject to legal privilege. If you are not the intended recipient, any use, 
dissemination, distribution or duplication of this email and attachments is 
prohibited. If you have received this email in error please notify the author 
immediately and erase all copies of the email and attachments. The Ministry of 
Social Development accepts no responsibility for changes made to this message 
or attachments after transmission from the Ministry.

---
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Any views or opinions presented in this email are solely those of the author 
and do not necessarily represent those of Ai Squared.

For membership options, visit 
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For subscription options, visit 
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List archives can be found at 
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