[osm-ve] THE OUTSTANDING RECEPTIONIST SEMINAR, 9-10 JUNE 2022 AT THE SAROVA STANLEY HOTEL, NAIROBI, KENYA

[THE OUTSTANDING RECEPTIONIST SEMINAR, 9-10 JUNE 2022 AT THE SAROVA STANLEY HOTEL, NAIROBI, KENYA]

You
only get one chance to make a good first impression, and yours may be in the
hands of the receptionist.
Hello
to you,
I
earnestly invite your organisation to the transformational Front Office training
of the year titled:
The Outstanding
Receptionist
The
role of the modern reception manager is expanding. As well as performing general
reception duties, they are increasingly expected to undertake a wider range of
other tasks to better support the organization. 
In
just the first few minutes of interaction with a customer or visitor, the
reception manager sets the tone for the company. As a matter of fact, the modern
reception manager serves as a crucial central coordination point for the
organization and their contacts with clients, suppliers, customers
etc. On top of front desk operations, the effective reception 
manager recognizes that an on-going knowledge of the business and a pro-active
approach to providing customer service to both the internal and external
customers are crucial.
Learn
how to polish your image, perfect your telephone skills, and increase your value
to your organization in this receptionist training seminar.
SEMINAR
DETAILS
Venue:
The
Sarova Stanley Hotel, Kimathi Street, Central Nairobi, Kenya

Date:   Thursday
9th – Friday 10th June, 2022Course
Fee: Ksh. 28,200 inclusive of 2 days attendance, buffet meals, teas,
seminar kit and taxes.
Seminar
Title: The
Outstanding Receptionist Seminar 
NITA:
Participating
organizations can claim reimbursement of fee paid in
accordance with NITA Rules.
PAYMENT
AND DISCOUNT SCHEMEPackage
of 2 Delegates, 3rd Delegate pay half fee 
Package
of 3 Delegates, 4th Delegate attends for free
 
TARGET
AUDIENCE
Executive
Assistants, Administrative Assistants, Receptionists, Front Desk Staff, Customer
Service Staff, Customer Care Centre Staff
 
COURSE
OUTLINETo
start you on the right track, this course has been developed to equip budding
reception managers with all the essential skills to better manage the front desk
and support the organization in a more efficient and professional
manner.
 
Course
topics include, amongst others:
1.   Identifying
the role and responsibilities of the modern receptionist
2.   Conveying
a positive image by using appropriate phone greetings
3.   How
to receive visitors professionally- making visitors feel
welcome
4.   Booking
couriers and taxis, including cross checking
invoices 
5.   Simple
negotiation skills to get a win-win outcome for both
parties
6.   Managing
multiple responsibilities and priorities
 
Projecting
a Professional Image

  Understanding
  that you are the ‘face’ of the company and the importance of your role
  
  Understanding
  how body language affect people’s first impression of you
  
  How
  to project a professional image 
  Organizing
  your front desk area and ensuring that literature is up-to-date
  
  7
  things you can do to immediately put customers at ease

Communication
Skills

  What
  is effective communication? 
  Enunciation
  & clarity of speech 
  Listening
  Skills 
  Nonverbal
  communication  
Perfecting
your Telephone Skills

  Recognizing
  the impact of the absence of body language when on the phone, and how to 
  compensate for it 
  Conveying
  a positive image by using appropriate phone greetings that are warm and
  welcoming 
  How
  to put callers on hold politely and alternatives to keeping them on hold 
  indefinitely 
  How
  to deal with aggressive callers with positive phrasing techniques
  
  How
  to be assertive yet polite over the phone 
  Tips
  on how to take messages quickly and accurately over the phone
  
  Being
  a gate-keeper- blocking and redirecting calls 
  Transferring
  a call: Using the 3-way transfer; Putting a customer on hold; when
  a transfer cannot be completed 
Managing
Visitors

  How
  to receive visitors professionally- making visitors feel welcome
  
  Managing
  visitors arriving and leaving the building 
  Keeping
  track of visitors 
  Providing
  information and advice to visitors and guests  
Managing
Couriers and Suppliers

  Keeping
  track of deliveries and couriers 
  Booking
  couriers and taxis, including cross checking invoices for these services 
  
  Take
  decisions on the use of suppliers related to the reception function 
  
  Supplier
  liaison - how to get the best from your suppliers in the reception
  function
Internal
Customer Service

  Understanding
  how and why it’s important to treat colleagues as internal customers
  
  Working
  closely with colleagues as internal customers to build the value you add to
  them 
  Updating
  and issuing information to appropriate internal customers to ensure that they
  have current and accurate information  
Managing
and Dealing with Prickly Personalities

  How
  to deal with annoyed or angry customers/visitors using the LAST technique and
  how to adapt it for face-to-face interactions vs. telephone interactions 
  
  How
  to say ‘no’ without upsetting internal and extern

[osm-ve] THE OUTSTANDING RECEPTIONIST SEMINAR, 9-10 JUNE 2022 AT THE SAROVA STANLEY HOTEL, NAIROBI, KENYA

[THE OUTSTANDING RECEPTIONIST SEMINAR, 9-10 JUNE 2022 AT THE SAROVA STANLEY HOTEL, NAIROBI, KENYA]

You
only get one chance to make a good first impression, and yours may be in the
hands of the receptionist.
Hello
to you,
I
earnestly invite your organisation to the transformational Front Office training
of the year titled:
The Outstanding
Receptionist
The
role of the modern reception manager is expanding. As well as performing general
reception duties, they are increasingly expected to undertake a wider range of
other tasks to better support the organization. 
In
just the first few minutes of interaction with a customer or visitor, the
reception manager sets the tone for the company. As a matter of fact, the modern
reception manager serves as a crucial central coordination point for the
organization and their contacts with clients, suppliers, customers
etc. On top of front desk operations, the effective reception 
manager recognizes that an on-going knowledge of the business and a pro-active
approach to providing customer service to both the internal and external
customers are crucial.
Learn
how to polish your image, perfect your telephone skills, and increase your value
to your organization in this receptionist training seminar.
SEMINAR
DETAILS
Venue:
The
Sarova Stanley Hotel, Kimathi Street, Central Nairobi, Kenya

Date:   Thursday
9th – Friday 10th June, 2022Course
Fee: Ksh. 28,200 inclusive of 2 days attendance, buffet meals, teas,
seminar kit and taxes.
Seminar
Title: The
Outstanding Receptionist Seminar 
NITA:
Participating
organizations can claim reimbursement of fee paid in
accordance with NITA Rules.
PAYMENT
AND DISCOUNT SCHEMEPackage
of 2 Delegates, 3rd Delegate pay half fee 
Package
of 3 Delegates, 4th Delegate attends for free
 
TARGET
AUDIENCE
Executive
Assistants, Administrative Assistants, Receptionists, Front Desk Staff, Customer
Service Staff, Customer Care Centre Staff
 
COURSE
OUTLINETo
start you on the right track, this course has been developed to equip budding
reception managers with all the essential skills to better manage the front desk
and support the organization in a more efficient and professional
manner.
 
Course
topics include, amongst others:
1.   Identifying
the role and responsibilities of the modern receptionist
2.   Conveying
a positive image by using appropriate phone greetings
3.   How
to receive visitors professionally- making visitors feel
welcome
4.   Booking
couriers and taxis, including cross checking
invoices 
5.   Simple
negotiation skills to get a win-win outcome for both
parties
6.   Managing
multiple responsibilities and priorities
 
Projecting
a Professional Image

  Understanding
  that you are the ‘face’ of the company and the importance of your role
  
  Understanding
  how body language affect people’s first impression of you
  
  How
  to project a professional image 
  Organizing
  your front desk area and ensuring that literature is up-to-date
  
  7
  things you can do to immediately put customers at ease

Communication
Skills

  What
  is effective communication? 
  Enunciation
  & clarity of speech 
  Listening
  Skills 
  Nonverbal
  communication  
Perfecting
your Telephone Skills

  Recognizing
  the impact of the absence of body language when on the phone, and how to 
  compensate for it 
  Conveying
  a positive image by using appropriate phone greetings that are warm and
  welcoming 
  How
  to put callers on hold politely and alternatives to keeping them on hold 
  indefinitely 
  How
  to deal with aggressive callers with positive phrasing techniques
  
  How
  to be assertive yet polite over the phone 
  Tips
  on how to take messages quickly and accurately over the phone
  
  Being
  a gate-keeper- blocking and redirecting calls 
  Transferring
  a call: Using the 3-way transfer; Putting a customer on hold; when
  a transfer cannot be completed 
Managing
Visitors

  How
  to receive visitors professionally- making visitors feel welcome
  
  Managing
  visitors arriving and leaving the building 
  Keeping
  track of visitors 
  Providing
  information and advice to visitors and guests  
Managing
Couriers and Suppliers

  Keeping
  track of deliveries and couriers 
  Booking
  couriers and taxis, including cross checking invoices for these services 
  
  Take
  decisions on the use of suppliers related to the reception function 
  
  Supplier
  liaison - how to get the best from your suppliers in the reception
  function
Internal
Customer Service

  Understanding
  how and why it’s important to treat colleagues as internal customers
  
  Working
  closely with colleagues as internal customers to build the value you add to
  them 
  Updating
  and issuing information to appropriate internal customers to ensure that they
  have current and accurate information  
Managing
and Dealing with Prickly Personalities

  How
  to deal with annoyed or angry customers/visitors using the LAST technique and
  how to adapt it for face-to-face interactions vs. telephone interactions 
  
  How
  to say ‘no’ without upsetting internal and extern