Re: Has anyone else had The Bat crash after up/down grading to 4.1.7?

2009-01-08 Thread Richard L de S Clauson 
Hi tracer,

Wednesday, January 7, 2009, 4:56:30 AM, tracer (0tra...@gmail.com) wrote:

 Wednesday, January 7, 2009, 7:49:56 AM, you wrote:

 I'll raise this with the RitLabs Ticket system, but thought I'd ask here in
 case anyone can provide a quick solution.  I have reverted to a previous
 version of the Address Book files, taken from a backup taken just before the
 upgrade, but to no effect.

 As I said, I installed the bat 4.1.13, 4.1.15 and 4.1.17 if I remember
 correctly and none worked as they should as NO executable was
 generated. So I have no idea what else worked or didn't work. I went
 back to 4.0.38 and things worked but no idea if this is standard.

I've now had a response via the RitLabs Ticket system and they asked for 
more information (from .txt  .log files in root of mail directory tree) and 
supplied a Beta version since 4.1.7.  I'd also looked at paying for the 
upgrade from v3 licence to the v4 licence.  As I last paid for the upgrade 
4 years ago I decided to pay and re-upgrade to v4.1.7 ( then to v4.1.9 as 
it was just released).  This all worked and I now have access to the Address 
Book again.  :-)

Don't know what went wring in your case, or where you got your version 
(numbers) from.  Have you tried doing a compact/compress of your email 
message base, and doing a backup, before trying to upgrade again?  Also, do 
you, like me, need to pay for the upgrade before trying to install it?

Richard

Using The Bat! v4.1.9 on Windows XP 5.1 Build 2600 Service Pack 3



Current version is 4.1.7 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: Has anyone else had The Bat crash after up/down grading to 4.1.7?

2009-01-06 Thread tracer 
Hello Richard,

Wednesday, January 7, 2009, 7:49:56 AM, you wrote:

 Since I've had an abortive attempt to move from 4.0.38 to 4.1.7 (and then
 reverting to the former version) I have had a problem opening the Address
 Book.  Every time I attempt this The Bat! crashes with the following error
 message: 

 Access violation at address 0072374C in module ‘thebat.exe’. Read of address 
 000C.

After I had installed there was no executable so no crash (g), just no
email.
I restored by running a reinstall of the old version. NO other changes
but note you may have a slightly different problem from me as my mail
databases didn't get changed by the first upgrade...  I don't know
what happened in your case.

 I'll raise this with the RitLabs Ticket system, but thought I'd ask here in
 case anyone can provide a quick solution.  I have reverted to a previous
 version of the Address Book files, taken from a backup taken just before the
 upgrade, but to no effect.

As I said, I installed the bat 4.1.13, 4.1.15 and 4.1.17 if I remember
correctly and none worked as they should as NO executable was
generated. So I have no idea what else worked or didn't work. I went
back to 4.0.38 and things worked but no idea if this is standard.



-- 
Best regards,
 tracermailto:0tra...@gmail.com



Current version is 4.1.7 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html