Hey Dana!
PGP uses online forums. Basically, they are support forums and are monitored
by support and various other (as assigned) PGP staff. These are the people
who respond to users on the forums. Some of the rest of us monitor them,
just to see what's going on in our user's respective worlds.
I think they are VERY useful, particularly if the user community
participates (customer A asks a question, customer B can pop in and answer
or provide additional information. If no customers pop in, then PGP's
support folks will. Sometimes they will anyways!!!
I'm on a conference call, so this is really brief. Let me know if you want
more info...
...sue
On 5/2/07, Dana Worley [EMAIL PROTECTED] wrote:
Hi All,
I hope you won't find my post too off base, since my inquiry is about
technical *communication* though not necessarily about writing.
This is a diverse group of people who cover a variety of industries
so I think you are good group to toss this question to :)
Every so often someone within our organization offers up the
suggestion of starting an on-line forum for the users of our
dataloggers. I was wondering if your company offers this service to
your users, how (or if) you moderate it, the amount of time it takes
to manage the forum, pro's, con's, etc. -- essentially, any thoughts
you might have regarding on-line forums *from a company's
perspective* (we all know they are invaluable from a user's
perspective).
I have my thoughts on this, but I would like to hear yours, so I'll
reserve mine for later :)
Thanks,
Dana
***
Dana Worley
Software Product Manager/Manager, Software Support Group
Campbell Scientific, Inc.
Microsoft MVP, Windows Help
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technology and PDF output. Learn more at www.doctohelp.com/tcp.
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40+ sessions * free workshops * free iPod offer * www.doctrain.com
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