Re: [lopsa-tech] Ticketing system

[Paul Nesbit]

On Tue, Aug 3, 2010 at 2:11 AM, Martin Markovski  wrote:

> Looking for a ticketing system that is preferably open source.
> I've been looking into RT and OTRS but they were rejected as a solution.
>

Unfortunate RT is out, it's top shelf. Redmine  is
pretty good too.


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[lopsa-tech] RT Rocks (was Ticketing system)

[Paul Nesbit]

On Wed, Aug 4, 2010 at 8:28 AM, Robert Brockway wrote:

> On Tue, 3 Aug 2010, Tom Limoncelli wrote:
>
> > These requirements sound like you are describing RT exactly.  I
>
> Exactly what I was going to say :)
>

RT can fulfill most web and e-mail based support/bug tracker/incident
response requirements. RT is pliable at the same time it is rock solid and
durable.


> It's been mu observation there some people just don't like RT even when it
> ticks all their boxes.  I've tried to find out why this is so.  Asking
> questions at multiple sites most of the answers have come down to this:
>
> (1) I don't like the interface
>
> Well ok fair enough.  I've heard less of this since 3.6 however (the
> interface changed).
>
> (2) It's just annoying.
>
> This one is hard to quantify :)
>

Also,

(3) It's Perl

Yes, though it's Perl done exceptionally well. And it doesn't require a Perl
monk to drive it.

(4) It's "clunky"

Upgrade, and consult the community for best practice tips. All apps get
clunky over time without TLC.

Oh well.  I like it and have successfully deployed it at sites many times.
>

Ditto. RT is a great application.




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Re: [lopsa-tech] Preferred hardware vendor in Atlanta?

[Paul Nesbit]

On Sat, Feb 27, 2010 at 12:15 PM, Doug Hughes  wrote:

> Paul Nesbit wrote:
>
>> Hi Lopsa,
>> Does anyone on this list work in or around Atlanta that can suggest a
>> reliable hardware vendor (server and whitebox sales and support) with good
>> sales service and reasonable prices?
>>
> Ok, I'll bite. Is there a specific reason you care whether the suggestion
> comes from Atlanta?


:-)


> There are quite a few nationwide reputable whitebox resellers.
>
> (I like Appro Intl, for one, but there are certainly others)
>

Thanks.

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[lopsa-tech] Preferred hardware vendor in Atlanta?

[Paul Nesbit]

Hi Lopsa,

Does anyone on this list work in or around Atlanta that can suggest a
reliable hardware vendor (server and whitebox sales and support) with good
sales service and reasonable prices?

Thanks,

  Paul
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