Re: Should we update our bug reporting procedures/process ?
On 11/04/2013 10:37 AM, Alexander Todorov wrote: На 1.11.2013 21:03, moshe nahmias написа: I think that some of the problem is that you have to register to file a bug. There is no reason to register if you just want the developer to know there is a bug and from then on no interaction unless needed. How about enabling login(register) via social networking sites ? AFAIK all of them but LinkedIn and Twitter make it easy to access the account name and email. Registering will be as simple as clicking on a button to let you in. I'm pretty sure the security team as well as RH bugzilla admin will frown upon that. JBG -- test mailing list test@lists.fedoraproject.org To unsubscribe: https://admin.fedoraproject.org/mailman/listinfo/test
Re: Should we update our bug reporting procedures/process ?
On Mon, 2013-11-04 at 12:32 +, Jóhann B. Guðmundsson wrote: On 11/04/2013 10:37 AM, Alexander Todorov wrote: На 1.11.2013 21:03, moshe nahmias написа: I think that some of the problem is that you have to register to file a bug. There is no reason to register if you just want the developer to know there is a bug and from then on no interaction unless needed. How about enabling login(register) via social networking sites ? AFAIK all of them but LinkedIn and Twitter make it easy to access the account name and email. Registering will be as simple as clicking on a button to let you in. I'm pretty sure the security team as well as RH bugzilla admin will frown upon that. Right. This is ultimately a well-known pain point we've had for years. Sharing a bug tracking system with almost all RH products leads to various compromises. There are choices we might want to make for Fedora bug reporting which we can't make in a system shared with a bunch of RH products, which includes all of the stuff discussed so far in this thread and the comment thread, including sign-up-free-submission, more simple submission, and SSO. We would love to have SSO to Bugzilla with your FAS credentials, but AIUI it is basically impossible as long as we're operating on the BZ instance shared with RH. However, the RH shared BZ is not _enough_ of a pain point that anyone's willing to make a plausible case for replacing it with an entirely separate Fedora-specific bug tracker, which would be a massive amount of work. It's clear that some benefits would accrue from doing so, but no-one has been able to make the case to any entity with the resources to actually do it that it would be worth their while investing those resources in that project. -- Adam Williamson Fedora QA Community Monkey IRC: adamw | Twitter: AdamW_Fedora | XMPP: adamw AT happyassassin . net http://www.happyassassin.net -- test mailing list test@lists.fedoraproject.org To unsubscribe: https://admin.fedoraproject.org/mailman/listinfo/test
Should we update our bug reporting procedures/process ?
Hi folks, recently OpenSource.com published an article of mine explaining why users should take the extra step to submit a bug: http://opensource.com/business/13/10/user-guide-bugs-open-source-projects It is based on real event, which happened to me during Fedora test days last month. The comments after the article are very interesting. Please take a look at them. Re-reading my article and comments today got me thinking if we need to change something wrt Bugzilla. It appears that users may be having difficulties with it. Any ideas, comments, rants? Thanks, Alex -- test mailing list test@lists.fedoraproject.org To unsubscribe: https://admin.fedoraproject.org/mailman/listinfo/test
Re: Should we update our bug reporting procedures/process ?
On 11/01/2013 10:03 AM, Alexander Todorov wrote: Hi folks, recently OpenSource.com published an article of mine explaining why users should take the extra step to submit a bug: http://opensource.com/business/13/10/user-guide-bugs-open-source-projects It is based on real event, which happened to me during Fedora test days last month. The comments after the article are very interesting. Please take a look at them. Re-reading my article and comments today got me thinking if we need to change something wrt Bugzilla. It appears that users may be having difficulties with it. Any ideas, comments, rants? There is nothing in that area that is not already known or trying to be addressed. JBG -- test mailing list test@lists.fedoraproject.org To unsubscribe: https://admin.fedoraproject.org/mailman/listinfo/test
Re: Should we update our bug reporting procedures/process ?
На 1.11.2013 12:12, Jóhann B. Guðmundsson написа: There is nothing in that area that is not already known or trying to be addressed. I'm not aware of how are we trying to address this, can you point me to some wiki pages, proposals, etc? -- Alex -- test mailing list test@lists.fedoraproject.org To unsubscribe: https://admin.fedoraproject.org/mailman/listinfo/test
Re: Should we update our bug reporting procedures/process ?
On Fri, 01 Nov 2013 12:03:51 +0200 Alexander Todorov atodo...@redhat.com wrote: Hi folks, recently OpenSource.com published an article of mine explaining why users should take the extra step to submit a bug: http://opensource.com/business/13/10/user-guide-bugs-open-source-projects It is based on real event, which happened to me during Fedora test days last month. The comments after the article are very interesting. Please take a look at them. Re-reading my article and comments today got me thinking if we need to change something wrt Bugzilla. It appears that users may be having difficulties with it. Any ideas, comments, rants? I'm not sure what the solution is but it reminds me of a conversation I had last week with a friend who considers himself to be not very technical. We were talking about a game that's currently in alpha, but available for pre-purchase and accepting bug reports in a forum (pretty much how steam for linux was when they were still in beta). I made a comment about how I didn't understand why people would use a web forum for bug reports because it's difficult to search for duplicates, know what's been filed against each component among other things. This led into an interesting discussion about community interaction from a users' perspective. He said didn't know how to use bug trackers and while it wasn't stated explicitly, I got the impression that it would take a lot of motivation to change that. He also asserted that it was important for people who can answer questions to participate in forums and systems like ask which users seem to prefer over our usual mailing lists and IRC (I mentioned that I dislike using stuff like ask because of its user interface). I'm hoping that hyperkitty will enable a middle ground that both camps (the people who prefer mailing lists and the people who prefer web interfaces) are willing to use so there's less of a divide, but for bug trackers ... I'm not sure what the exact problem is, much less any possible solutions. Is it the user interface to systems like bugzilla, or is it more of an intimidation factor about how devs might respond to a report? Anyhow, this is more anecdote than anything but I thought that I would share because I found it interesting. Tim signature.asc Description: PGP signature -- test mailing list test@lists.fedoraproject.org To unsubscribe: https://admin.fedoraproject.org/mailman/listinfo/test
Re: Should we update our bug reporting procedures/process ?
On Fri, 01 Nov 2013 10:12:32 + Jóhann B. Guðmundsson johan...@gmail.com wrote: On 11/01/2013 10:03 AM, Alexander Todorov wrote: Hi folks, recently OpenSource.com published an article of mine explaining why users should take the extra step to submit a bug: http://opensource.com/business/13/10/user-guide-bugs-open-source-projects It is based on real event, which happened to me during Fedora test days last month. The comments after the article are very interesting. Please take a look at them. Re-reading my article and comments today got me thinking if we need to change something wrt Bugzilla. It appears that users may be having difficulties with it. Any ideas, comments, rants? There is nothing in that area that is not already known or trying to be addressed. Apologies if this comes across as me picking on you specifically but one of the articles linked from the one Alex wrote was: http://opensource.com/life/12/3/its-scary-join-open-source-project I'm not saying that Alex is new, but you could have elaborated a bit more or at least been a bit less dismissive in your tone. be excellent to each other Tim signature.asc Description: PGP signature -- test mailing list test@lists.fedoraproject.org To unsubscribe: https://admin.fedoraproject.org/mailman/listinfo/test
Re: Should we update our bug reporting procedures/process ?
I think that some of the problem is that you have to register to file a bug. There is no reason to register if you just want the developer to know there is a bug and from then on no interaction unless needed. I understand why there is a need to be able to contact the reporter and ask for more info, but that can be done by getting your email. If more info is needed then the system can send mail for more info or something. BTW, on the page of infrastructure fedora bug tracker I saw there is a need for perl hackers, I know some perl and want to contribute. Moshe On Fri, Nov 1, 2013 at 7:14 PM, Tim Flink tfl...@redhat.com wrote: On Fri, 01 Nov 2013 10:12:32 + Jóhann B. Guðmundsson johan...@gmail.com wrote: On 11/01/2013 10:03 AM, Alexander Todorov wrote: Hi folks, recently OpenSource.com published an article of mine explaining why users should take the extra step to submit a bug: http://opensource.com/business/13/10/user-guide-bugs-open-source-projects It is based on real event, which happened to me during Fedora test days last month. The comments after the article are very interesting. Please take a look at them. Re-reading my article and comments today got me thinking if we need to change something wrt Bugzilla. It appears that users may be having difficulties with it. Any ideas, comments, rants? There is nothing in that area that is not already known or trying to be addressed. Apologies if this comes across as me picking on you specifically but one of the articles linked from the one Alex wrote was: http://opensource.com/life/12/3/its-scary-join-open-source-project I'm not saying that Alex is new, but you could have elaborated a bit more or at least been a bit less dismissive in your tone. be excellent to each other Tim -- test mailing list test@lists.fedoraproject.org To unsubscribe: https://admin.fedoraproject.org/mailman/listinfo/test -- test mailing list test@lists.fedoraproject.org To unsubscribe: https://admin.fedoraproject.org/mailman/listinfo/test
