[tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
--+--
 Reporter:  antonela  |  Owner:  tbb-team
 Type:  defect| Status:  new
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal|   Keywords:
Actual Points:|  Parent ID:
   Points:|   Reviewer:
  Sponsor:|
--+--
 We enabled letterboxing by default in TB9.0, and some users were confused
 about it.

 https://blog.torproject.org/comment/284569#comment-284569
 https://blog.torproject.org/comment/284575#comment-284575

 This ticket aims to collect the efforts to explain to users what this
 feature does and why it is relevant.

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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
--+--
 Reporter:  antonela  |  Owner:  tbb-team
 Type:  defect| Status:  new
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+--
Changes (by antonela):

 * keywords:   => ux-team
 * cc: ux-team (removed)


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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
--+--
 Reporter:  antonela  |  Owner:  tbb-team
 Type:  defect| Status:  new
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+--
Changes (by tom):

 * cc: tom (added)


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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
--+--
 Reporter:  antonela  |  Owner:  tbb-team
 Type:  defect| Status:  new
 Priority:  Medium|  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team, tbb-9.0-issues   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+--
Changes (by antonela):

 * keywords:  ux-team => ux-team, tbb-9.0-issues


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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam201912   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-
Changes (by sysrqb):

 * keywords:  ux-team, tbb-9.0-issues => ux-team, tbb-9.0-issues,
 TorBrowserTeam201912


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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam201912   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-
Changes (by nah):

 * Attachment "tor-letterboxing.png" added.

 scrolling bar

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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam201912   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-

Comment (by nah):

 I just made step-by-step on the Letterboxing (with the current and alpha
 Tor version) and when I was browsing, I got as confused as the other
 users. When I went to #32325 and I was relief to see I could disable
 Letterboxing. TBH, even though I understand the security reasons to use
 it, it's kinda annoying to have a scrolling bar during the whole browsing
 (I'm attaching a printscreen).

 However, I think having an onboarding (or a Gif /me loves gif) explaining
 the screen fingerprint and how Letterboxing avoids it, would make a
 difference.

 Example:::

 WHAT DOES YOUR SCREEN TELL ABOUT YOU?

 FINGERPRINT
 measure - model number - review specifications of your screen
 --
 Now you don't have to resize your screen, with the Letterboxing every
 screen has the same specifications
 --
 We don't recommend, but you can disable Letterboxing on your config.

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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam201912   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-

Comment (by sajolida):

 Maybe it would be possible to have some just-in-time help here and make
 this information available right from the letter boxing gray area? Maybe
 making the whole gray area clickable and pointing to some doc or having a
 (?) icon somewhere in it, etc.

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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam201912   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-

Comment (by pospeselr):

 So having the whole grey area clickable would probably suck from a UX
 standpoint (think miss-clicks when trying to use the scrollbar launching
 new tabs). However, an unobtrusive but visible hep link that says
 something like ' What is Letterboxing?' in the bottom
 left/right of the gutter could be good?

 What do you think ux-team?

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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam201912   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-
Changes (by antonela):

 * Attachment "32324.png" added.


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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam201912   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-

Comment (by antonela):

 thanks y'all for the useful comments!

 Yes, i agree. Having the grey area clickable is confusing, and we want to
 make sure that the grey area is not more annoying than what already it is.

 I think the (?) icon idea is our best option now.
 [https://trac.torproject.org/projects/tor/attachment/ticket/32324/32324.png,
 I've made some mocks.] We can discuss them during our next meeting with
 the entire team.

 I'm using the [https://design.firefox.com/icons/viewer/#help, default Help
 Photon icon]. Our best explainer now lives at
 `https://support.torproject.org/tbb/maximized-torbrowser-window/`. Let's
 link there.

 For the implementation, let's make sure that we are using a context-fill
 icon so we have a proper light filling when dark themes are enabled and
 vice-versa.

 Should we show this icon forever? Perhaps, we can remove it after the
 first click.

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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam201912   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-
Changes (by antonela):

 * Attachment "32324.png" added.


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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam201912   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-
Changes (by antonela):

 * Attachment "32324.png" added.


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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam201912   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-

Comment (by arma):

 I just closed #32587 as a duplicate of this ticket (another confused and
 concerned user).

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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam201912   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-

Comment (by tom):

 Replying to [comment:8 antonela]:
 > I think the (?) icon idea is our best option now.
 [https://trac.torproject.org/projects/tor/attachment/ticket/32324/32324.png,
 I've made some mocks.] We can discuss them during our next meeting with
 the entire team.

 One problem is that if the letterboxing width is not very large, there
 won't be room for the icon to show up. Users with that size would never
 see it.

 It could move to the bottom (eg. under the web content in the letterboxed
 area) if there isn't width, but same problem: what if there isn't width
 *or* height?  (Although since the content is now stuck to the top instead
 of floating, there will always be more width than height.)

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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam201912   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-

Comment (by antonela):

 Replying to [comment:10 tom]:

 > what if there isn't width *or* height?

 Are you referring to the situations where the letterboxing area is less
 than the width of the icon? I've thought that it is just fine to don't
 show an icon if the letterboxing area is not shown, even if it is enabled.

 Still, we need to decide what to do in margins smaller than 14px(?), which
 is the size of the small icon.

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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam201912   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-

Comment (by tom):

 Replying to [comment:11 antonela]:
 > Replying to [comment:10 tom]:
 >
 > > what if there isn't width *or* height?
 >
 > Are you referring to the situations where the letterboxing area is less
 than the width of the icon?

 Yup

 > I've thought that it is just fine to don't show an icon if the
 letterboxing area is not shown, even if it is enabled.

 The area might be shown, it might just be small. Like 5 or 6 pixels is too
 small an area for the icon; but thick enough that someone might wonder
 what the heck that is.  But you're right that the smaller the area, the
 less likely it is that someone would notice...

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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam201912   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-
Changes (by antonela):

 * Attachment "Captura de Pantalla 2019-11-25 a la(s) 2.23.23 p. m..png"
 added.


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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam201912   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-

Comment (by antonela):

 Yep. I attached a screenshot of this scenario.

 The easy-peasy solution is setup letterboxing to don't go smaller than x
 px. But I'm sure missing something :)

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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam201912   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-

Comment (by tom):

 Replying to [comment:13 antonela]:
 > The easy-peasy solution is setting up letterboxing to don't go smaller
 than x px. But I'm sure missing something :)

 That wouldn't really be possible unless I'm not thinking of something...
 You have to support the full range of sizes so letterboxing works
 effectively

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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam201912   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-

Comment (by Thorin):

 Just throwing an idea out there which could cover a few items, including
 this one.

 If you look at
 https://ghacksuserjs.github.io/TorZillaPrint/TorZillaPrint.html, I added
 notation to the inner window measurement (which updates in real time)
 which provides red or green `[LB]` and `[RFP New Window]` notation
 - i.e if the window is at 200's width and 100`s height capped at 1000,
 then RFP New Window is green, and same for LB based on the 50, 100, 200
 pixel stepping. Note: if zoom is not 100%, I change to an orange notation.

 What if we use a toolbar button. I realize we don't want to waste real
 estate (we're capped at 1000px wide) and we already have the slider and
 new identity (but we did take away the No Script and HTTPS-Everywhere
 icons, by default).

 The button could present three states: for lack of better words red,
 amber, grey/neutral
 - [a] red: new window is out, LB is off (just check the pref)
 - [b] amber: new window is out, LB is on
 - [c] neutral: new window is good (LB doesn't apply since LB's steps fit
 new windows)

 When clicking the button, it's panel would always provide a learn more
 link. And based on the state below, it could provide extra info
 - in [a] we can recommend that letterboxing be used and link to the
 letterboxing UI
 - in [b] we could provide an action to resize to the a default new window
 (see #16364)

 In onboarding we could can point at the button

 Three possible issues, not insurmountable
 - 1. Users who opt in to turn off letterboxing via the UI (when it lands)
 might also want to "never remind me about this again" i.e not be
 "annoyed/distracted" by the situation in [a]
 - 2. handling zooming, which is per tab. Switching between a zoomed and
 non-zoomed tabs would need to be taken into account. I assume core code
 can easily still get the non-zoomed measurements
 - 3. in a default TB, it would be grey (unless resized) and not actually
 highlight LBing to new users or new installs. We can do that in onboarding
 (but that wouldn't be there forever), so we can also track if the button
 has ever be clicked, and when in mode [c], if never clicked then apply
 something like an overlay of a bouncing green dot.

 This could not only be used to highlight/introduce LBing, but also educate
 users not to deviate from new window sizes (depending on their threat
 model in the learn more link), and be used for dual purposes such as
 #16364.

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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam201912   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-
Changes (by sajolida):

 * cc: sajolida (added)


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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam202001   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-

Comment (by arma):

 another confused and sad user: #32986.

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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam202006   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-

Comment (by Yeti):

 Just a question: does letterboxing also make sense, when Javascript is
 disabled (default for me)? Usually I need JS for sites, where I have to
 log in, so there's no need for letterboxing in this case...

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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam202006   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-

Comment (by boklm):

 Replying to [comment:22 Yeti]:
 > Just a question: does letterboxing also make sense, when Javascript is
 disabled (default for me)? Usually I need JS for sites, where I have to
 log in, so there's no need for letterboxing in this case...

 It is possible to detect screen size without using javascript, for example
 with CSS.

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Re: [tor-bugs] #32324 [Applications/Tor Browser]: Introduce Letterboxing to users

[Tor Bug Tracker & Wiki]

#32324: Introduce Letterboxing to users
-+-
 Reporter:  antonela |  Owner:  tbb-
 |  team
 Type:  defect   | Status:  new
 Priority:  Medium   |  Milestone:
Component:  Applications/Tor Browser |Version:
 Severity:  Normal   | Resolution:
 Keywords:  ux-team, tbb-9.0-issues, |  Actual Points:
  TorBrowserTeam202006   |
Parent ID:   | Points:
 Reviewer:   |Sponsor:
-+-

Comment (by cypherpunks):

 TB previously displayed a yellow bar warning after maximizing the window.

 From comment:22:ticket:7255:
 > "Maximizing Tor Browser can allow websites to determine information
 about your monitor size, which can be used to track you. We recommend you
 leave Tor Browser windows in their original default size. [OK]"

 It was disabled in #31598.

 Why not bring that back but have a letterboxing message? It could pop up
 once per New Identity if the letterbox border is displayed or is larger
 than the web content dimensions. It could have an internal preference
 count to display it once per New Identity up to 3 times, similar to what
 the yellow bar did.

 See also:
 * https://blog.torproject.org/comment/284674#comment-284674
 * https://blog.torproject.org/comment/283036#comment-283036
 * https://blog.torproject.org/comment/284915#comment-284915 (last
 paragraph)
 * But watch out for:
 https://blog.torproject.org/comment/283040#comment-283040

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