Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+
 Reporter:  StefanK   |  Owner:  tbb-team
 Type:  defect| Status:  closed
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:  worksforme
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+

Comment (by StefanK):

 FYI, I just ran the in-app upgrade to 7.0.1 without problems.

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Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+
 Reporter:  StefanK   |  Owner:  tbb-team
 Type:  defect| Status:  closed
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:  worksforme
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+
Changes (by gk):

 * status:  needs_information => closed
 * resolution:   => worksforme


Comment:

 No, that's fine, thanks for your help.

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Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+---
 Reporter:  StefanK   |  Owner:  tbb-team
 Type:  defect| Status:  needs_information
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by StefanK):

 1) Yes, TorBrowser 7 is working now

 2) Regarding reproducing the issue, this would mean completely erasing all
 traces of TorBrowser from OS X, installing 6.5.2 and then doing an in-app
 update to 7.0. This procedure was not covered in the above troubleshooting
 steps, and I'd rather not do that unless it is absolutely necessary.

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Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+---
 Reporter:  StefanK   |  Owner:  tbb-team
 Type:  defect| Status:  needs_information
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by gk):

 Replying to [comment:15 StefanK]:
 > I get an error from Trac when trying to attach the torrc file (tried
 with two different browsers).
 >
 > The content of the file is:
 >
 > # This file was generated by Tor; if you edit it, comments will not be
 preserved
 > # The old torrc file was renamed to torrc.orig.1 or similar, and Tor
 will ignore it
 >
 > DataDirectory /Users/stefan/Library/Application Support/TorBrowser-
 Data/Tor
 > GeoIPFile
 /Applications/TorBrowser.app/Contents/Resources/TorBrowser/Tor/geoip
 > GeoIPv6File
 /Applications/TorBrowser.app/Contents/Resources/TorBrowser/Tor/geoip6
 > HiddenServiceStatistics 0
 >
 >
 > After removing both TorBrowser and TorBrowserData folders from the
 Desktop and then installing Tor 7 from dmg to /Applications, Tor now
 starts without error.

 Thanks for helping. So, everything is working for you now and you don't
 have a way to reproduce your initial issue?

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Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+---
 Reporter:  StefanK   |  Owner:  tbb-team
 Type:  defect| Status:  needs_information
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by StefanK):

 I get an error from Trac when trying to attach the torrc file (tried with
 two different browsers).

 The content of the file is:

 # This file was generated by Tor; if you edit it, comments will not be
 preserved
 # The old torrc file was renamed to torrc.orig.1 or similar, and Tor will
 ignore it

 DataDirectory /Users/stefan/Library/Application Support/TorBrowser-
 Data/Tor
 GeoIPFile
 /Applications/TorBrowser.app/Contents/Resources/TorBrowser/Tor/geoip
 GeoIPv6File
 /Applications/TorBrowser.app/Contents/Resources/TorBrowser/Tor/geoip6
 HiddenServiceStatistics 0


 After removing both TorBrowser and TorBrowserData folders from the Desktop
 and then installing Tor 7 from dmg to /Applications, Tor now starts
 without error.


 The new debug output is:
 [06-13 13:26:03] TorLauncher INFO: debug output ready
 [06-13 13:26:03] TorLauncher INFO: SOCKS port type: TCP
 [06-13 13:26:03] TorLauncher INFO: SOCKS host: 127.0.0.1
 [06-13 13:26:03] TorLauncher INFO: SOCKS port: 9150
 [06-13 13:26:03] TorLauncher DBUG: Starting
 /Applications/TorBrowser.app/Contents/Resources/TorBrowser/Tor/tor
 [06-13 13:26:03] TorLauncher DBUG:   --defaults-torrc
 [06-13 13:26:03] TorLauncher DBUG:
 /Applications/TorBrowser.app/Contents/Resources/TorBrowser/Tor/torrc-
 defaults
 [06-13 13:26:03] TorLauncher DBUG:   -f
 [06-13 13:26:03] TorLauncher DBUG:   /Users/stefan/Library/Application
 Support/TorBrowser-Data/Tor/torrc
 [06-13 13:26:03] TorLauncher DBUG:   DataDirectory
 [06-13 13:26:03] TorLauncher DBUG:   /Users/stefan/Library/Application
 Support/TorBrowser-Data/Tor
 [06-13 13:26:03] TorLauncher DBUG:   GeoIPFile
 [06-13 13:26:03] TorLauncher DBUG:
 /Applications/TorBrowser.app/Contents/Resources/TorBrowser/Tor/geoip
 [06-13 13:26:03] TorLauncher DBUG:   GeoIPv6File
 [06-13 13:26:03] TorLauncher DBUG:
 /Applications/TorBrowser.app/Contents/Resources/TorBrowser/Tor/geoip6
 [06-13 13:26:03] TorLauncher DBUG:   HashedControlPassword
 [06-13 13:26:03] TorLauncher DBUG:
 16:8904df0bec2ef25360b5e24c5885d4529821334f80293bf16b63dabd0b
 [06-13 13:26:03] TorLauncher DBUG:   +__ControlPort
 [06-13 13:26:03] TorLauncher DBUG:   9151
 [06-13 13:26:03] TorLauncher DBUG:   +__SocksPort
 [06-13 13:26:03] TorLauncher DBUG:   127.0.0.1:9150 IPv6Traffic PreferIPv6
 KeepAliveIsolateSOCKSAuth
 [06-13 13:26:03] TorLauncher DBUG:   __OwningControllerProcess
 [06-13 13:26:03] TorLauncher DBUG:   21657
 Jun 13 15:26:03.462 [notice] Tor 0.3.0.7 (git-cfd9c1bdc0582656) running on
 Darwin with Libevent 2.0.22-stable, OpenSSL 1.0.2k and Zlib 1.2.5.
 Jun 13 15:26:03.463 [notice] Tor can't help you if you use it wrong! Learn
 how to be safe at https://www.torproject.org/download/download#warning
 Jun 13 15:26:03.465 [notice] Read configuration file
 "/Applications/TorBrowser.app/Contents/Resources/TorBrowser/Tor/torrc-
 defaults".
 Jun 13 15:26:03.465 [notice] Read configuration file
 "/Users/stefan/Library/Application Support/TorBrowser-Data/Tor/torrc".
 Jun 13 15:26:03.474 [notice] Opening Socks listener on 127.0.0.1:9150
 Jun 13 15:26:03.474 [notice] Opening Control listener on 127.0.0.1:9151
 Jun 13 15:26:03.000 [notice] Parsing GEOIP IPv4 file
 /Applications/TorBrowser.app/Contents/Resources/TorBrowser/Tor/geoip.
 [06-13 13:26:03] TorLauncher DBUG: Opening control connection to
 127.0.0.1:9151
 [06-13 13:26:03] TorLauncher DBUG: Sending Tor command: AUTHENTICATE
 6b45212e336b62224123634276455957
 Jun 13 15:26:03.000 [notice] Parsing GEOIP IPv6 file
 /Applications/TorBrowser.app/Contents/Resources/TorBrowser/Tor/geoip6.
 Jun 13 15:26:03.000 [notice] Bootstrapped 0%: Starting
 Jun 13 15:26:04.000 [notice] Starting with guard context "default"
 Jun 13 15:26:04.000 [notice] Bootstrapped 80%: Connecting to the Tor
 network
 Jun 13 15:26:04.000 [notice] New control connection opened from 127.0.0.1.
 [06-13 13:26:04] TorLauncher DBUG: Command response: 250 OK
 [06-13 13:26:04] TorLauncher DBUG: Sending Tor command: TAKEOWNERSHIP
 [06-13 13:26:04] TorLauncher DBUG: Command response: 250 OK
 [06-13 13:26:04] TorLauncher DBUG: Sending Tor command: RESETCONF
 __OwningControllerProcess
 [06-13 13:26:04] TorLauncher DBUG: Command response: 250 OK
 [06-13 13:26:04] TorLauncher DBUG: Opening control connection to
 127.0.0.1:9151
 [06-13 13:26:04] TorLauncher DBUG: Sending Tor command: 

Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+---
 Reporter:  StefanK   |  Owner:  tbb-team
 Type:  defect| Status:  needs_information
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by gk):

 Replying to [comment:13 StefanK]:
 > mcs: which exact steps should I take installing 7.0 over 6.5.2?
 >
 > Should I remove both the 7.0 app and "/Users/stefan/Library/Application
 Support/TorBrowser-Data/" ?
 >
 > After installing 6.5.2, should I do an upgrade to 7.0 from the
 application itself or install from the dmg?

 Sorry for the confusion. The first thing that would be helpful is:
 {{{
 Can you please attach a copy of the file /Users/stefan/Library/Application
 Support/TorBrowser-Data/Tor/torrc to this ticket? And can you also post
 the contents of any other files whose names begin with torrc that are
 located in that same folder?
 }}}
 The other thing after having done the first one above is:
 Please do again what you described in the description: getting rid of Tor
 Browser in your /Applications directory and reinstalling it (this time Tor
 Browser 7 from our download page). Then we'd like to see a similar log to
 the one you added in comment:9, thanks.

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Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+---
 Reporter:  StefanK   |  Owner:  tbb-team
 Type:  defect| Status:  needs_information
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by StefanK):

 mcs: which exact steps should I take installing 7.0 over 6.5.2?

 Should I remove both the 7.0 app and "/Users/stefan/Library/Application
 Support/TorBrowser-Data/" ?

 After installing 6.5.2, should I do an upgrade to 7.0 from the application
 itself or install from the dmg?

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Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+---
 Reporter:  StefanK   |  Owner:  tbb-team
 Type:  defect| Status:  needs_information
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by gk):

 Replying to [comment:11 mcs]:
 > Can you please attach a copy of the file
 /Users/stefan/Library/Application Support/TorBrowser-Data/Tor/torrc to
 this ticket? And can you also post the contents of any other files whose
 names begin with `torrc` that are located in that same folder? Doing so
 should help us debug this problem so we can avoid it happening again.

 That is a good idea, yes, please. However, I think the bug as shown in the
 log can be easily explained: The profile directory contains 7.0 related
 data (including the extensions we shipped with it) and after 6.5.2 got
 installed over 7.0 tor is complaining that it does not know what to do
 with `__ControlPort` (Yes, with two underscores, don't get fooled by Trac
 formatting in the browser). And, sure, that's totally expected as tor
 0.2.9.10 does not know what that is. Hence the error.

 StefanK: Could you install Tor Browser 7.0 over 6.5.2 in your
 /Applications directory and do the things asked in comment:7 again? That
 would be most helpful, thanks.

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Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+---
 Reporter:  StefanK   |  Owner:  tbb-team
 Type:  defect| Status:  needs_information
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by mcs):

 Thank you for posting the debug output. The reason Tor Browser works fine
 when run from the desktop is because new configuration is used in that
 case.

 This line from your log indicates that your other torrc file is now
 invalid:
  Jun 12 19:29:21.759 [warn] Failed to parse/validate config: Unknown
 option 'ControlPort'. Failing.

 My best guess is that Tor Launcher failed to clean up your `torrc` file
 correctly after the upgrade to 7.0 (see #20761 for the backstory).

 Can you please attach a copy of the file /Users/stefan/Library/Application
 Support/TorBrowser-Data/Tor/torrc to this ticket? And can you also post
 the contents of any other files whose names begin with `torrc` that are
 located in that same folder? Doing so should help us debug this problem so
 we can avoid it happening again.

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Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+---
 Reporter:  StefanK   |  Owner:  tbb-team
 Type:  defect| Status:  needs_information
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---
Changes (by gk):

 * cc: mcs (added)


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Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+---
 Reporter:  StefanK   |  Owner:  tbb-team
 Type:  defect| Status:  needs_information
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by StefanK):

 1. Here is the debug output you requested:
 [06-12 17:29:21] TorLauncher INFO: debug output ready
 [06-12 17:29:21] TorLauncher INFO: SOCKS port type: TCP
 [06-12 17:29:21] TorLauncher INFO: SOCKS host: 127.0.0.1
 [06-12 17:29:21] TorLauncher INFO: SOCKS port: 9150
 [06-12 17:29:21] TorLauncher DBUG: Starting
 /Applications/TorBrowser.app/Contents/Resources/TorBrowser/Tor/tor
 [06-12 17:29:21] TorLauncher DBUG:   --defaults-torrc
 [06-12 17:29:21] TorLauncher DBUG:
 /Applications/TorBrowser.app/Contents/Resources/TorBrowser/Tor/torrc-
 defaults
 [06-12 17:29:21] TorLauncher DBUG:   -f
 [06-12 17:29:21] TorLauncher DBUG:   /Users/stefan/Library/Application
 Support/TorBrowser-Data/Tor/torrc
 [06-12 17:29:21] TorLauncher DBUG:   DataDirectory
 [06-12 17:29:21] TorLauncher DBUG:   /Users/stefan/Library/Application
 Support/TorBrowser-Data/Tor
 [06-12 17:29:21] TorLauncher DBUG:   GeoIPFile
 [06-12 17:29:21] TorLauncher DBUG:
 /Applications/TorBrowser.app/Contents/Resources/TorBrowser/Tor/geoip
 [06-12 17:29:21] TorLauncher DBUG:   GeoIPv6File
 [06-12 17:29:21] TorLauncher DBUG:
 /Applications/TorBrowser.app/Contents/Resources/TorBrowser/Tor/geoip6
 [06-12 17:29:21] TorLauncher DBUG:   HashedControlPassword
 [06-12 17:29:21] TorLauncher DBUG:
 16:40180975919f160b602ee4cb3f6bbf82ad60d4f38ae91d0f7717b15077
 [06-12 17:29:21] TorLauncher DBUG:   +__ControlPort
 [06-12 17:29:21] TorLauncher DBUG:   9151
 [06-12 17:29:21] TorLauncher DBUG:   +__SocksPort
 [06-12 17:29:21] TorLauncher DBUG:   127.0.0.1:9150 IPv6Traffic PreferIPv6
 KeepAliveIsolateSOCKSAuth
 [06-12 17:29:21] TorLauncher DBUG:   __OwningControllerProcess
 [06-12 17:29:21] TorLauncher DBUG:   63198
 Jun 12 19:29:21.751 [notice] Tor 0.2.9.10 (git-1f6c8eda0073f464) running
 on Darwin with Libevent 2.0.22-stable, OpenSSL 1.0.2k and Zlib 1.2.5.
 Jun 12 19:29:21.752 [notice] Tor can't help you if you use it wrong! Learn
 how to be safe at https://www.torproject.org/download/download#warning
 Jun 12 19:29:21.753 [notice] Read configuration file
 "/Applications/TorBrowser.app/Contents/Resources/TorBrowser/Tor/torrc-
 defaults".
 Jun 12 19:29:21.754 [notice] Read configuration file
 "/Users/stefan/Library/Application Support/TorBrowser-Data/Tor/torrc".
 Jun 12 19:29:21.759 [warn] Failed to parse/validate config: Unknown option
 '__ControlPort'.  Failing.
 Jun 12 19:29:21.760 [err] Reading config failed--see warnings above.
 [06-12 17:29:21] TorLauncher DBUG: Opening control connection to
 127.0.0.1:9151
 [06-12 17:29:21] TorLauncher DBUG: Sending Tor command: AUTHENTICATE
 274c59226136606a35525b5c5d342865
 [06-12 17:29:21] TorLauncher NOTE: failed to open authenticated
 connection: [Exception... "Component returned failure code: 0x804b000d
 (NS_ERROR_CONNECTION_REFUSED) [nsIBinaryOutputStream.writeBytes]"
 nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)"  location: "JS frame
 :: jar:file:///Users/stefan/Library/Application%20Support/TorBrowser-
 Data/Browser/v6kgw0uh.default/extensions/tor-
 launc...@torproject.org.xpi!/components/tl-protocol.js ::
 TorProtocolService.prototype._sendCommand :: line 886"  data: no]
 [06-12 17:29:21] TorLauncher NOTE: Tor wurde unerwartet beendet. Dies kann
 die Folge eines Fehlers in ihrer "torrc"-Datei sein, ein Fehler in Tor,
 einem anderen Programm in ihrem System oder fehlerhafte Hardware sein. Bis
 die Ursache beseitigt wurde und Tor neugestartet wurde, wird der Tor
 Browser nicht starten.

 2. After moving Tor Browser 6.5.2 to the desktop, I could start it without
 problems. Also, updating to 7.0 worked!

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Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+---
 Reporter:  StefanK   |  Owner:  tbb-team
 Type:  defect| Status:  needs_information
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by catalyst):

 I think I've seen a very similar problem during an upgrade to 7.0a4 from
 7.0a3.  It could be due to Tor Launcher supplying `ControlPort` or
 `SocksPort` options on the tor command line that conflict with a `torrc`
 or `torrc-defaults` from an older Tor Browser.  Possibly related to #22283
 or #22546.

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Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+---
 Reporter:  StefanK   |  Owner:  tbb-team
 Type:  defect| Status:  needs_information
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by gk):

 Thanks. Could you follow the steps in comment:11:ticket:20300 and report
 the output back in this ticket?
 And, assuming you have Tor Browser in your /Applications directory does
 dragging Tor Browser just to the desktop and starting it from there work
 for you?

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Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+---
 Reporter:  StefanK   |  Owner:  tbb-team
 Type:  defect| Status:  needs_information
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by StefanK):

 Sorry about "for-starter". It seems typos can not be corrected after
 sending the message.

 Anyway, the (german) error message that displays is from a "Tor-Starter"
 dialog and says:

 "Tor wurde unerwartet beendet. Dies kann die Folge eines Fehlers in ihrer
 "torrc"-Datei sein, ein Fehler in Tor, einem anderen Programm in ihrem
 System oder fehlerhafte Hardware sein. Bis die Ursache beseitigt wurde und
 Tor neugestartet wurde, wird der Tor Browser nicht starten."

 ("Tor quit unexpectedly. This could be caused by an error in your "torrc"
 file, an error in Tor, another program in your system or faulty hardware.
 Tor browser will not launch until this issue has been fixed and Tor
 restarted.

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Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+---
 Reporter:  StefanK   |  Owner:  tbb-team
 Type:  defect| Status:  needs_information
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by gk):

 Replying to [comment:4 StefanK]:
 > I currently run a regular Firefox 53.0.3 on my Mac. I never had issues
 when upgrading the regular Firefox.

 That's good to know, thanks. Could you give us the complete error message
 you get?

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Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+---
 Reporter:  StefanK   |  Owner:  tbb-team
 Type:  defect| Status:  needs_information
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---

Comment (by StefanK):

 I currently also run a regular Firefox 53.0.3 on my Mac. I never had
 issues when upgrading the regular Firefox.

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Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+---
 Reporter:  StefanK   |  Owner:  tbb-team
 Type:  defect| Status:  needs_information
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---
Changes (by gk):

 * status:  assigned => needs_information


Comment:

 Oh, and does a normal Firefox 52 ESR work on your system?

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Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+--
 Reporter:  StefanK   |  Owner:  tbb-team
 Type:  defect| Status:  assigned
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+--
Changes (by gk):

 * status:  needs_information => assigned
 * owner:   => tbb-team


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Re: [tor-bugs] #22553 [Applications/Tor Browser]: TOR 7 does not start on OS X 10.9.5

[Tor Bug Tracker & Wiki]

#22553: TOR 7 does not start on OS X 10.9.5
--+---
 Reporter:  StefanK   |  Owner:
 Type:  defect| Status:  needs_information
 Priority:  Very High |  Milestone:
Component:  Applications/Tor Browser  |Version:
 Severity:  Critical  | Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---
Changes (by gk):

 * status:  new => needs_information
 * priority:  Immediate => Very High
 * component:  - Select a component => Applications/Tor Browser
 * severity:  Blocker => Critical


Comment:

 What is "for-starter crashing displays"? could you give us the complete
 error message?

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