Re: [tor-bugs] #22842 [Webpages/Website]: Create a knowledge base that's more in-depth than FAQs

[Tor Bug Tracker & Wiki]

#22842: Create a knowledge base that's more in-depth than FAQs
--+---
 Reporter:  catalyst  |  Owner:  hiro
 Type:  task  | Status:  accepted
 Priority:  Medium|  Milestone:  WebsiteV3
Component:  Webpages/Website  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team, FAQ  |  Actual Points:
Parent ID:  #24133| Points:
 Reviewer:|Sponsor:
--+---

Comment (by emmapeel):

 I think we have a lot of content in different platforms and formats, and
 we have problems to keep them all updated/indexed/searchable/localized.

 I feel this content should go on our trac wiki while is being edited, and
 once it has reached certain stability, be moved to tb-
 manual.torproject.org, support.torproject.org, or
 community.torproject.org.

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Re: [tor-bugs] #22842 [Webpages/Website]: Create a knowledge base that's more in-depth than FAQs

[Tor Bug Tracker & Wiki]

#22842: Create a knowledge base that's more in-depth than FAQs
--+---
 Reporter:  catalyst  |  Owner:  hiro
 Type:  task  | Status:  accepted
 Priority:  Medium|  Milestone:  WebsiteV3
Component:  Webpages/Website  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team, FAQ  |  Actual Points:
Parent ID:  #24133| Points:
 Reviewer:|Sponsor:
--+---
Changes (by traumschule):

 * cc: pili (added)
 * parent:  #23266 => #24133


Comment:

 Making this a child of the new community page to be looked at more.

 #21222 and #23266 however are still related.

 From yesterdays community meeting:
 > there's all kind of stuff on the old website that should be cleaned up,
 updated, and put on the support portal for example a whole long
 explanation of Tor vs VPNs
 > we need someone to go in and take an inventory of what is on the website
 that is missing from the support portal
 > in general we are trying to move away from using the wiki for everything
 > the main idea is to have community.tpo as a hub for people who want to
 volunteer

 Pili organizes a meeting on friday about the community portal to
 coordinate the timeline. I was not sure if it's ok to add your document
 link here?

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Re: [tor-bugs] #22842 [Webpages/Website]: Create a knowledge base that's more in-depth than FAQs

[Tor Bug Tracker & Wiki]

#22842: Create a knowledge base that's more in-depth than FAQs
--+---
 Reporter:  catalyst  |  Owner:  hiro
 Type:  task  | Status:  accepted
 Priority:  Medium|  Milestone:  WebsiteV3
Component:  Webpages/Website  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team, FAQ  |  Actual Points:
Parent ID:  #23266| Points:
 Reviewer:|Sponsor:
--+---

Comment (by traumschule):

 #28065 is related

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Re: [tor-bugs] #22842 [Webpages/Website]: Create a knowledge base that's more in-depth than FAQs

[Tor Bug Tracker & Wiki]

#22842: Create a knowledge base that's more in-depth than FAQs
--+---
 Reporter:  catalyst  |  Owner:  hiro
 Type:  task  | Status:  accepted
 Priority:  Medium|  Milestone:  WebsiteV3
Component:  Webpages/Website  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team, FAQ  |  Actual Points:
Parent ID:  #23266| Points:
 Reviewer:|Sponsor:
--+---
Changes (by dmr):

 * cc: dmr (added)


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Re: [tor-bugs] #22842 [Webpages/Website]: Create a knowledge base that's more in-depth than FAQs

[Tor Bug Tracker & Wiki]

#22842: Create a knowledge base that's more in-depth than FAQs
--+---
 Reporter:  catalyst  |  Owner:  hiro
 Type:  task  | Status:  accepted
 Priority:  Medium|  Milestone:  WebsiteV3
Component:  Webpages/Website  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team, FAQ  |  Actual Points:
Parent ID:  #23266| Points:
 Reviewer:|Sponsor:
--+---
Changes (by traumschule):

 * keywords:  ux-team => ux-team, FAQ


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Re: [tor-bugs] #22842 [Webpages/Website]: Create a knowledge base that's more in-depth than FAQs

[Tor Bug Tracker & Wiki]

#22842: Create a knowledge base that's more in-depth than FAQs
--+---
 Reporter:  catalyst  |  Owner:  hiro
 Type:  task  | Status:  accepted
 Priority:  Medium|  Milestone:  WebsiteV3
Component:  Webpages/Website  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:  #23266| Points:
 Reviewer:|Sponsor:
--+---

Comment (by traumschule):

 I'd choose the wiki approach, similar to
 [http://mywiki.wooledge.org/BashFAQ BashFAQ] and protect FAQ/* pages to be
 editable only by selected curators (maybe per topic). This way we could
 easily reuse existing wikis and clean harmfully outdated stuff. Count me
 in if that becomes an official project.

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Re: [tor-bugs] #22842 [Webpages/Website]: Create a knowledge base that's more in-depth than FAQs

[Tor Bug Tracker & Wiki]

#22842: Create a knowledge base that's more in-depth than FAQs
--+---
 Reporter:  catalyst  |  Owner:  hiro
 Type:  task  | Status:  accepted
 Priority:  Medium|  Milestone:  WebsiteV3
Component:  Webpages/Website  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:  #23266| Points:
 Reviewer:|Sponsor:
--+---

Comment (by cypherpunks):

 - Wikipedia
   - [https://en.wikipedia.org/wiki/Help:Menu Help:Menu]
   - [https://en.wikipedia.org/wiki/Wikipedia:FAQ/Index
 Wikipedia:FAQ/Index]
   - [https://en.wikipedia.org/wiki/Help:Directory Help:Directory]
   - [https://en.wikipedia.org/wiki/Help:Contents Help:Contents]

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Re: [tor-bugs] #22842 [Webpages/Website]: Create a knowledge base that's more in-depth than FAQs

[Tor Bug Tracker & Wiki]

#22842: Create a knowledge base that's more in-depth than FAQs
--+---
 Reporter:  catalyst  |  Owner:  hiro
 Type:  task  | Status:  accepted
 Priority:  Medium|  Milestone:  WebsiteV3
Component:  Webpages/Website  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:  #23266| Points:
 Reviewer:|Sponsor:
--+---

Comment (by cypherpunks):

 Other example designs and content by and for large open-source
 communities:
 - [https://docs.readthedocs.io/en/latest/ Read the Docs]
 - [https://wiki.archlinux.org/ ArchWiki] by Arch Linux
 - [https://wiki.debian.org/ Debian Wiki] by Debian Linux

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Re: [tor-bugs] #22842 [Webpages/Website]: Create a knowledge base that's more in-depth than FAQs

[Tor Bug Tracker & Wiki]

#22842: Create a knowledge base that's more in-depth than FAQs
--+---
 Reporter:  catalyst  |  Owner:  hiro
 Type:  task  | Status:  accepted
 Priority:  Medium|  Milestone:  WebsiteV3
Component:  Webpages/Website  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:  #23266| Points:
 Reviewer:|Sponsor:
--+---
Changes (by linda):

 * parent:  #21222 => #23266


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Re: [tor-bugs] #22842 [Webpages/Website]: Create a knowledge base that's more in-depth than FAQs

[Tor Bug Tracker & Wiki]

#22842: Create a knowledge base that's more in-depth than FAQs
--+---
 Reporter:  catalyst  |  Owner:  hiro
 Type:  task  | Status:  accepted
 Priority:  Medium|  Milestone:  WebsiteV3
Component:  Webpages/Website  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:  #21222| Points:
 Reviewer:|Sponsor:
--+---
Changes (by linda):

 * type:  project => task
 * parent:   => #21222


Comment:

 I added the tpo.org redesign ticket as this one's parent ticket.

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Re: [tor-bugs] #22842 [Webpages/Website]: Create a knowledge base that's more in-depth than FAQs

[Tor Bug Tracker & Wiki]

#22842: Create a knowledge base that's more in-depth than FAQs
--+---
 Reporter:  catalyst  |  Owner:  hiro
 Type:  project   | Status:  accepted
 Priority:  Medium|  Milestone:  WebsiteV3
Component:  Webpages/Website  |Version:
 Severity:  Normal| Resolution:
 Keywords:  ux-team   |  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+---
Changes (by hiro):

 * keywords:   => ux-team
 * milestone:   => WebsiteV3


Comment:

 This issue was discussed separately and will be addressed in the new
 version of the website.

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Re: [tor-bugs] #22842 [Webpages/Website]: Create a knowledge base that's more in-depth than FAQs

[Tor Bug Tracker & Wiki]

#22842: Create a knowledge base that's more in-depth than FAQs
--+--
 Reporter:  catalyst  |  Owner:  hiro
 Type:  project   | Status:  accepted
 Priority:  Medium|  Milestone:
Component:  Webpages/Website  |Version:
 Severity:  Normal| Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+--
Changes (by hiro):

 * owner:   => hiro
 * status:  new => accepted


Comment:

 I was actually discussing this already. It has been pointed out many times
 that the FAQ section is too long and it belongs to a proper knowledge
 base.

 We can either use a wiki or see if we can create a KI of our own. I am
 open to possibilities.

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Re: [tor-bugs] #22842 [Webpages/Website]: Create a knowledge base that's more in-depth than FAQs

[Tor Bug Tracker & Wiki]

#22842: Create a knowledge base that's more in-depth than FAQs
--+-
 Reporter:  catalyst  |  Owner:
 Type:  project   | Status:  new
 Priority:  Medium|  Milestone:
Component:  Webpages/Website  |Version:
 Severity:  Normal| Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+-

Comment (by cypherpunks):

 > These pages would form sort of a knowledge base or resource section.

 Wiki pages would be the best for such a thing so why did you exclude them?
 I happened to find a similar trac ticket with the suggestion of having a
 https://wiki.torproject.org/ just like Mozilla's https://wiki.mozilla.org/
 https://trac.torproject.org/projects/tor/ticket/22241

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Re: [tor-bugs] #22842 [Webpages/Website]: Create a knowledge base that's more in-depth than FAQs

[Tor Bug Tracker & Wiki]

#22842: Create a knowledge base that's more in-depth than FAQs
--+-
 Reporter:  catalyst  |  Owner:
 Type:  project   | Status:  new
 Priority:  Medium|  Milestone:
Component:  Webpages/Website  |Version:
 Severity:  Normal| Resolution:
 Keywords:|  Actual Points:
Parent ID:| Points:
 Reviewer:|Sponsor:
--+-

Comment (by catalyst):

 In the interim, making a list (possibly using a designated blog tag?) of
 useful blog posts to which we often refer people would be helpful.

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