Re: [tor-relays] Greypony IT - Public Statement to the Tor Community
Another update: Conrad hired a contractor to replace a broken switch and fix the cabling so the redundant switch would take over in the event of a failure again. An SLA credit will be issued to affected customers. Cordially, Nathaniel Suchy On Wed, Oct 3, 2018 at 7:08 PM Mirimir wrote: > On 10/03/2018 03:16 PM, Nathaniel Suchy wrote: > > Hi everyone, > > > > I'm writing to you all on behalf of Conrad. There have been a few > messages > > posted here in regards to Greypony IT and a lack of responses from > Conrad. > > Conrad is NOT ignoring you nor being malicious. Conrad had a stroke and > has > > been seeking medical attention. Likewise he's unable to provide customer > > support or fix issues as he's in a hospital. > > Damn. Knowing Conrad a little, I had a bad feeling about this :( > > Please relay my condolences, and wishes for a speedy recovery. > > > ___ > tor-relays mailing list > tor-relays@lists.torproject.org > https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-relays > ___ tor-relays mailing list tor-relays@lists.torproject.org https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-relays
Re: [tor-relays] Greypony IT - Public Statement to the Tor Community
On 10/03/2018 03:16 PM, Nathaniel Suchy wrote: > Hi everyone, > > I'm writing to you all on behalf of Conrad. There have been a few messages > posted here in regards to Greypony IT and a lack of responses from Conrad. > Conrad is NOT ignoring you nor being malicious. Conrad had a stroke and has > been seeking medical attention. Likewise he's unable to provide customer > support or fix issues as he's in a hospital. Damn. Knowing Conrad a little, I had a bad feeling about this :( Please relay my condolences, and wishes for a speedy recovery. ___ tor-relays mailing list tor-relays@lists.torproject.org https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-relays
Re: [tor-relays] Greypony IT - Public Statement to the Tor Community
I'm sorry to hear about Conrad's illness. I hope he recovers fully soon. On 10/3/2018 at 10:17 PM, "Nathaniel Suchy" wrote:Hi everyone, I'm writing to you all on behalf of Conrad. There have been a few messages posted here in regards to Greypony IT and a lack of responses from Conrad. Conrad is NOT ignoring you nor being malicious. Conrad had a stroke and has been seeking medical attention. Likewise he's unable to provide customer support or fix issues as he's in a hospital. The issue affecting several customers is at the ISP Level - system administrators such as myself are unable to SSH into the Xenserver to fix customer issues. This is something Conrad will have to fix after he recovers. I'm unable to fix individual virtual machines for customers until the hypervisors are fixed. It's quite possible that customers will choose to cancel services and/or switch providers and/or request an SLA Credit or a refund. This is understandable. We will address requests on a case by case basis as soon as possible. To address a few things I've seen floating around here and on a few IRC channels:1) Greypony IT has not been shut down. We've been unable to address a network outage.2) Greypony IT has not had equipment seized by LE to the best of my knowledge. Hopefully this provides everyone insight - I know it's not a solution but we want everyone to know. Cordially,Nathaniel Suchy___ tor-relays mailing list tor-relays@lists.torproject.org https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-relays
[tor-relays] Greypony IT - Public Statement to the Tor Community
Hi everyone, I'm writing to you all on behalf of Conrad. There have been a few messages posted here in regards to Greypony IT and a lack of responses from Conrad. Conrad is NOT ignoring you nor being malicious. Conrad had a stroke and has been seeking medical attention. Likewise he's unable to provide customer support or fix issues as he's in a hospital. The issue affecting several customers is at the ISP Level - system administrators such as myself are unable to SSH into the Xenserver to fix customer issues. This is something Conrad will have to fix after he recovers. I'm unable to fix individual virtual machines for customers until the hypervisors are fixed. It's quite possible that customers will choose to cancel services and/or switch providers and/or request an SLA Credit or a refund. This is understandable. We will address requests on a case by case basis as soon as possible. To address a few things I've seen floating around here and on a few IRC channels: 1) Greypony IT has not been shut down. We've been unable to address a network outage. 2) Greypony IT has not had equipment seized by LE to the best of my knowledge. Hopefully this provides everyone insight - I know it's not a solution but we want everyone to know. Cordially, Nathaniel Suchy ___ tor-relays mailing list tor-relays@lists.torproject.org https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-relays
