** Description changed:
Usability issue: the process of filing a bug report is too hard.
Steps to reproduce:
Imagine your desktop application (e.g. gnucash) is misbehaving, and you
want to help Ubuntu. These are the steps for a first time bug report:
(0) look through the application's menus, no hints there how to file a
bug
(1) google how to report a bug, get told to create an account, click through
3 pages and lots of text
https://help.ubuntu.com/community/ReportingBugs
https://help.launchpad.net/YourAccount/NewAccount
https://login.launchpad.net/
(2) wait for verification email
(3) re-type password four 4 times in total
(4) get redirected to the ubuntu-bug utility, which opens up the gnome image
viewer instead of doing anything useful
(go try it on a fresh install:
https://help.ubuntu.com/community/ReportingBugs?action=AttachFiledo=gettarget=unity-ubuntu-bug-pkgname.png)
(5) figure out that ubuntu-bug is a command line utility
(6) figure out which command line command corresponds to your
application
(7) figure out which package contains your desktop application:
$ which gnucash
$ grep -r /usr/bin/gnucash /var/lib/dpkg/info/
(8) run it: $ubuntu-bug gnucash
(9) Wait an unexpectedly long time at a white screen while firefox is
figuring out openid
(10) retype password, fifth time
(11) Type in bug summary (rejoice, finally!)
- (12) You'd think software devs would like to make good software and
- improve it. But now, your experience gets invalidated and told that
- everybody else already knows how to work despite the bug. At least,
- that's what the search through (un)related bug reports suggests from a
- marketing point of view. So you have to muster some resolve to disagree.
+ (12) Showing 30something (un)related bug reports probably cuts down on
+ duplicates to sort through. However, this also sends the message: your
+ experience gets invalidated and told that everybody else already knows
+ how to work despite the bug. So you have to muster some resolve to
+ disagree.
(13) Scroll through a page of suggestions and click that you need a new
bug. (Regarding the wording: Well, actually, I don't need a bug, I'm
extending my goodwill to help you get rid of one.)
(14) Type in the problem report in this very form here.
Expected behavior: The desktop application should have a button to
report bugs somewhere in the About menu, and it should take at most 3
clicks get it done.
Observed behavior: Lots of time spent on the above procedure. Do you
have a way of knowing how many users give up?
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: apport 2.14.1-0ubuntu3.6
ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15
Uname: Linux 3.13.0-46-generic i686
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: i386
CrashReports:
664:1000:116:0:2015-03-02 17:51:51.797172708 +0100:2015-03-02
17:51:51.797172708 +0100:/var/crash/_usr_bin_nautilus.1000.upload
640:1000:116:6914022:2015-03-02 17:51:50.777172803 +0100:2015-03-02
17:51:51.777172803 +0100:/var/crash/_usr_bin_nautilus.1000.crash
640:1000:116:1936343:2015-03-09 01:25:54.821650091 +0100:2015-03-09
09:57:12.954563948 +0100:/var/crash/_usr_bin_workrave.1000.crash
600:109:116:0:2015-03-02 18:33:35.998493596 +0100:2015-02-25
20:56:00.564689172 +0100:/var/crash/_usr_bin_nautilus.1000.uploaded
CurrentDesktop: Unity
Date: Mon Mar 9 13:46:16 2015
InstallationDate: Installed on 2014-08-08 (212 days ago)
InstallationMedia: Ubuntu 14.04 LTS Trusty Tahr - Release i386 (20140417)
PackageArchitecture: all
SourcePackage: apport
UpgradeStatus: No upgrade log present (probably fresh install)
--
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Touch seeded packages, which is subscribed to apport in Ubuntu.
https://bugs.launchpad.net/bugs/1429852
Title:
It is much too hard to file a bug report
Status in apport package in Ubuntu:
New
Bug description:
Usability issue: the process of filing a bug report is too hard.
Steps to reproduce:
Imagine your desktop application (e.g. gnucash) is misbehaving, and
you want to help Ubuntu. These are the steps for a first time bug
report:
(0) look through the application's menus, no hints there how to file a
bug
(1) google how to report a bug, get told to create an account, click through
3 pages and lots of text
https://help.ubuntu.com/community/ReportingBugs
https://help.launchpad.net/YourAccount/NewAccount
https://login.launchpad.net/
(2) wait for verification email
(3) re-type password four 4 times in total
(4) get redirected to the ubuntu-bug utility, which opens up the gnome image
viewer instead of doing anything useful
(go try it on a fresh install:
https://help.ubuntu.com/community/ReportingBugs?action=AttachFiledo=gettarget=unity-ubuntu-bug-pkgname.png)
(5) figure out that ubuntu-bug is a
