[Touch-packages] [Bug 1480554] Re: High costs due to SMS being sent multiple times when having a bad network connection

2015-08-11 Thread Niklas Wenzel
This happened again yesterday. With GOOD network connection!!! But this
time I was able to fetch the log file using the command Matthias posted.

** Description changed:

+ When sending text messages, Ubuntu displays the loading spinner forever.
+ In the provider's monthly reports, I can see that the message has been
+ sent multiple times, even though I only sent one message to one
+ recipient and the message was short enough not to be broken into
+ separate ones.
+ 
+ 
+ === Old description: ===
+ 
  When having a bad network connection, Ubuntu tries to send SMS multiple
  times but fails to recognize which messages have already been sent,
  resulting in very high costs due to the same message actually being sent
  several times.
  
  I found this when looking through my provider's monthly reports and I
  remember being on train journeys with very bad network connections on
  these days. See the attached screenshots.
  
  ==
  
  This happened on a Nexus 4 running on the stable channel (with up-to-
  date images at the given times).

** Summary changed:

- High costs due to SMS being sent multiple times when having a bad network 
connection
+ High costs due to SMS being sent multiple times

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You received this bug notification because you are a member of Ubuntu
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https://bugs.launchpad.net/bugs/1480554

Title:
  High costs due to SMS being sent multiple times

Status in telephony-service package in Ubuntu:
  Confirmed

Bug description:
  When sending text messages, Ubuntu displays the loading spinner
  forever. In the provider's monthly reports, I can see that the message
  has been sent multiple times, even though I only sent one message to
  one recipient and the message was short enough not to be broken into
  separate ones.

  
  === Old description: ===

  When having a bad network connection, Ubuntu tries to send SMS
  multiple times but fails to recognize which messages have already been
  sent, resulting in very high costs due to the same message actually
  being sent several times.

  I found this when looking through my provider's monthly reports and I
  remember being on train journeys with very bad network connections on
  these days. See the attached screenshots.

  ==

  This happened on a Nexus 4 running on the stable channel (with up-to-
  date images at the given times).

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[Touch-packages] [Bug 1480554] Re: High costs due to SMS being sent multiple times when having a bad network connection

2015-08-05 Thread Matthias Apitz
this is how the SMS could be monitored on sending to the modem, but only
online or short after the sending:


root@ubuntu-phablet:/home/phablet# /system/bin/logcat -b radio | tee 
/tmp/radio.out

(btw: one should better use: /system/bin/logcat -b radio -v time
to get as well the timestamps)

...
I/use-Rlog/RLOG-AT( 1821): AT read start
I/use-Rlog/RLOG-MUXD( 1234): [gsm0710muxd] 3557:main(): Frames 
received/dropped: 6560/0
I/use-Rlog/RLOG-MUXD( 1234): [gsm0710muxd] 
1573:gsm0710_base_buffer_get_frame(): Get a complete frame. ch:2, ctrl:239, 
len:34
I/use-Rlog/RLOG-MUXD( 1234): [gsm0710muxd] 2162:extract_frames(): Writing 34 
byte frame received on channel 2 to /dev/pts/5
I/use-Rlog/RLOG-MUXD( 1234): [gsm0710muxd] 2181:extract_frames(): write() 
returned. Written 34/34 bytes of frame to /dev/pts/5
D/use-Rlog/RLOG-AT( 1821): 
D/use-Rlog/RLOG-AT( 1821): +ECSQ: 11, 99, -368, -400, -28
D/use-Rlog/RLOG-AT( 1821): AT +ECSQ: 11, 99, -368, -400, -28
D/use-Rlog/RLOG-AT( 1821): RIL_URC_READER:+ECSQ: 11, 99, -368, -400, -28
D/use-Rlog/RLOG-AT( 1821): RIL_URC_READER Enter processLine
D/use-Rlog/RLOG-RIL( 1821): Nw URC:+ECSQ: 11, 99, -368, -400, -28
I/use-Rlog/RLOG-RILC( 1821): RIL(1) UNSOLICITED: UNSOL_SIGNAL_STRENGTH length:76
I/use-Rlog/RLOG-RILC( 1821): 01 00 00 00 F1 03 00 00 0B 00 00 00 63 00 00 00
I/use-Rlog/RLOG-RILC( 1821): 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
I/use-Rlog/RLOG-RILC( 1821): 00 00 00 00 63 00 00 00 FF FF FF 7F FF FF FF 7F
I/use-Rlog/RLOG-RILC( 1821): 2D 01 00 00 FF FF FF 7F 01 00 00 00 00 00 00 00
I/use-Rlog/RLOG-RILC( 1821): 90 FE FF FF 70 FE FF FF E4 FF FF FF 0B 00 00 00
I/use-Rlog/RLOG-AT( 1821): AT read start
I/use-Rlog/RLOG-MUXD( 1234): [gsm0710muxd] 
1573:gsm0710_base_buffer_get_frame(): Get a complete frame. ch:2, ctrl:239, 
len:34
I/use-Rlog/RLOG-MUXD( 1234): [gsm0710muxd] 2162:extract_frames(): Writing 34 
byte frame received on channel 2 to /dev/pts/5
I/use-Rlog/RLOG-MUXD( 1234): [gsm0710muxd] 2181:extract_frames(): write() 
returned. Written 34/34 bytes of frame to /dev/pts/5
D/use-Rlog/RLOG-AT( 1821): 
D/use-Rlog/RLOG-AT( 1821): +ECSQ: 11, 99, -372, -398, -24
D/use-Rlog/RLOG-AT( 1821): AT +ECSQ: 11, 99, -372, -398, -24
D/use-Rlog/RLOG-AT( 1821): RIL_URC_READER:+ECSQ: 11, 99, -372, -398, -24
D/use-Rlog/RLOG-AT( 1821): RIL_URC_READER Enter processLine
D/use-Rlog/RLOG-RIL( 1821): Nw URC:+ECSQ: 11, 99, -372, -398, -24
I/use-Rlog/RLOG-RILC( 1821): RIL(1) UNSOLICITED: UNSOL_SIGNAL_STRENGTH length:76
I/use-Rlog/RLOG-RILC( 1821): 01 00 00 00 F1 03 00 00 0B 00 00 00 63 00 00 00
I/use-Rlog/RLOG-RILC( 1821): 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
I/use-Rlog/RLOG-RILC( 1821): 00 00 00 00 63 00 00 00 FF FF FF 7F FF FF FF 7F
I/use-Rlog/RLOG-RILC( 1821): 2D 01 00 00 FF FF FF 7F 01 00 00 00 00 00 00 00
I/use-Rlog/RLOG-RILC( 1821): 8C FE FF FF 72 FE FF FF E8 FF FF FF 0B 00 00 00
I/use-Rlog/RLOG-AT( 1821): AT read start
I/use-Rlog/RLOG-MUXD( 1234): [gsm0710muxd] 3557:main(): Frames 
received/dropped: 6562/0
I/use-Rlog/RLOG-RILC( 1821): RIL(1) SOCKET REQUEST: SEND_SMS length:348
I/use-Rlog/RLOG-RILC( 1821): 19 00 00 00 27 02 00 00 02 00 00 00 FF FF FF FF
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
I/use-Rlog/RLOG-RILC( 1821): xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
D/use-Rlog/RLOG-RILC( 1821): New command received from RIL(1)
D/use-Rlog/RLOG-RIL( 1821): SEND_SMS dispatched to RIL_CMD_PROXY_1
I/use-Rlog/RLOG-RIL( 1821): RIL_CMD2_PROXY_4 wakeup
I/use-Rlog/RLOG-RIL( 1821): RIL_CMD2_PROXY_4 sleep

[Touch-packages] [Bug 1480554] Re: High costs due to SMS being sent multiple times when having a bad network connection

2015-08-03 Thread Alfonso Sanchez-Beato
What brings my attention here is that apparently the receiver is seeing
only one message (comment #7). It is possible that the receiver phone
detects receiving 2 messages that are exactly the same and shows only
one, but I would say that is not usual.

I would like to know if in some case the receiver shows more than one
message. It is not impossible that the operator is wrongly charging for
non-sent SMS.

On the other hand, in the attached files it can be seen that messages
are retried in quite regular intervals (between 5-7 seconds). It is
possible that somewhere in the stack there is a 5 seconds time-out and
the message is retried without actually waiting for some response from
the modem, which is what should be done.

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You received this bug notification because you are a member of Ubuntu
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https://bugs.launchpad.net/bugs/1480554

Title:
  High costs due to SMS being sent multiple times when having a bad
  network connection

Status in telephony-service package in Ubuntu:
  Confirmed

Bug description:
  When having a bad network connection, Ubuntu tries to send SMS
  multiple times but fails to recognize which messages have already been
  sent, resulting in very high costs due to the same message actually
  being sent several times.

  I found this when looking through my provider's monthly reports and I
  remember being on train journeys with very bad network connections on
  these days. See the attached screenshots.

  ==

  This happened on a Nexus 4 running on the stable channel (with up-to-
  date images at the given times).

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[Touch-packages] [Bug 1480554] Re: High costs due to SMS being sent multiple times when having a bad network connection

2015-08-03 Thread Niklas Wenzel
@Alfonso: Thank you very much for your response. I really hope that this
will be fixed soon because I agree with your comment from the mailing
list that this is worrying.

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Title:
  High costs due to SMS being sent multiple times when having a bad
  network connection

Status in telephony-service package in Ubuntu:
  Confirmed

Bug description:
  When having a bad network connection, Ubuntu tries to send SMS
  multiple times but fails to recognize which messages have already been
  sent, resulting in very high costs due to the same message actually
  being sent several times.

  I found this when looking through my provider's monthly reports and I
  remember being on train journeys with very bad network connections on
  these days. See the attached screenshots.

  ==

  This happened on a Nexus 4 running on the stable channel (with up-to-
  date images at the given times).

To manage notifications about this bug go to:
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[Touch-packages] [Bug 1480554] Re: High costs due to SMS being sent multiple times when having a bad network connection

2015-08-03 Thread Matthias Apitz
the AT chats can be monitored online from the ring buffers with:

$ sudo /system/bin/logcat -b radio

but this does not help to analyze weeks later what was going on :-(

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Title:
  High costs due to SMS being sent multiple times when having a bad
  network connection

Status in telephony-service package in Ubuntu:
  Confirmed

Bug description:
  When having a bad network connection, Ubuntu tries to send SMS
  multiple times but fails to recognize which messages have already been
  sent, resulting in very high costs due to the same message actually
  being sent several times.

  I found this when looking through my provider's monthly reports and I
  remember being on train journeys with very bad network connections on
  these days. See the attached screenshots.

  ==

  This happened on a Nexus 4 running on the stable channel (with up-to-
  date images at the given times).

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[Touch-packages] [Bug 1480554] Re: High costs due to SMS being sent multiple times when having a bad network connection

2015-08-02 Thread Niklas Wenzel
Thank you for your reply, Matthias!

There is only one line in the database per message. Both rows have a
messageStatus of 4 which seems to be correct.

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Title:
  High costs due to SMS being sent multiple times when having a bad
  network connection

Status in telephony-service package in Ubuntu:
  Confirmed

Bug description:
  When having a bad network connection, Ubuntu tries to send SMS
  multiple times but fails to recognize which messages have already been
  sent, resulting in very high costs due to the same message actually
  being sent several times.

  I found this when looking through my provider's monthly reports and I
  remember being on train journeys with very bad network connections on
  these days. See the attached screenshots.

  ==

  This happened on a Nexus 4 running on the stable channel (with up-to-
  date images at the given times).

To manage notifications about this bug go to:
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[Touch-packages] [Bug 1480554] Re: High costs due to SMS being sent multiple times when having a bad network connection

2015-08-02 Thread Niklas Wenzel
a) I sent one SMS every time.
b) Those were short enough to be sent as one SMS by the provider.
c) The receivers' phones are displaying only one SMS.
d) The MySQL database has only one entry both times.
   For the first screenshot its timestamp is 2015-07-12T19:31:58.664
   for the second one it says 2015-05-30T11:31:17.015.

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Title:
  High costs due to SMS being sent multiple times when having a bad
  network connection

Status in telephony-service package in Ubuntu:
  Confirmed

Bug description:
  When having a bad network connection, Ubuntu tries to send SMS
  multiple times but fails to recognize which messages have already been
  sent, resulting in very high costs due to the same message actually
  being sent several times.

  I found this when looking through my provider's monthly reports and I
  remember being on train journeys with very bad network connections on
  these days. See the attached screenshots.

  ==

  This happened on a Nexus 4 running on the stable channel (with up-to-
  date images at the given times).

To manage notifications about this bug go to:
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[Touch-packages] [Bug 1480554] Re: High costs due to SMS being sent multiple times when having a bad network connection

2015-08-02 Thread Matthias Apitz
comparing the database timestamps and the provider times (from the
screenshots) we see:

databaseprovider
19:31:58.664   21:32:05 ... 21:32:45
11:31:17.015   13:31:21 ... 13:31:32

i.e. (ignoring the 2 hour diff due to TZ) it seems that the database
timestamp is made when the SMS is queued for delivery and not from the
last send attempt;

are there other log files (the question goes to Canonical) about the
send attempts?

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Title:
  High costs due to SMS being sent multiple times when having a bad
  network connection

Status in telephony-service package in Ubuntu:
  Confirmed

Bug description:
  When having a bad network connection, Ubuntu tries to send SMS
  multiple times but fails to recognize which messages have already been
  sent, resulting in very high costs due to the same message actually
  being sent several times.

  I found this when looking through my provider's monthly reports and I
  remember being on train journeys with very bad network connections on
  these days. See the attached screenshots.

  ==

  This happened on a Nexus 4 running on the stable channel (with up-to-
  date images at the given times).

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[Touch-packages] [Bug 1480554] Re: High costs due to SMS being sent multiple times when having a bad network connection

2015-08-02 Thread Niklas Wenzel
Yes, after converting it to the right time zone (UTC+2) it becomes

21:31:58.664   21:32:05 ... 21:32:45
13:31:17.015   13:31:21 ... 13:31:32.

As I remember seeing the phone trying to send it for a relatively long
time on July 12th, it really seems as if there is some issue with
queueing the messages and recognizing when sending one failed.

Btw, thank you for your help. :)

-- 
You received this bug notification because you are a member of Ubuntu
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https://bugs.launchpad.net/bugs/1480554

Title:
  High costs due to SMS being sent multiple times when having a bad
  network connection

Status in telephony-service package in Ubuntu:
  Confirmed

Bug description:
  When having a bad network connection, Ubuntu tries to send SMS
  multiple times but fails to recognize which messages have already been
  sent, resulting in very high costs due to the same message actually
  being sent several times.

  I found this when looking through my provider's monthly reports and I
  remember being on train journeys with very bad network connections on
  these days. See the attached screenshots.

  ==

  This happened on a Nexus 4 running on the stable channel (with up-to-
  date images at the given times).

To manage notifications about this bug go to:
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[Touch-packages] [Bug 1480554] Re: High costs due to SMS being sent multiple times when having a bad network connection

2015-08-01 Thread Niklas Wenzel
The worst one.

** Attachment added: SMS.png
   
https://bugs.launchpad.net/ubuntu/+source/telephony-service/+bug/1480554/+attachment/4437379/+files/SMS.png

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Title:
  High costs due to SMS being sent multiple times when having a bad
  network connection

Status in telephony-service package in Ubuntu:
  New

Bug description:
  When having a bad network connection, Ubuntu tries to send SMS
  multiple times but fails to recognize which messages have already been
  sent, resulting in very high costs due to the same message actually
  being sent several times.

  I found this when looking through my provider's monthly reports and I
  remember being on train journeys with very bad network connections on
  these days. See the attached screenshots.

  ==

  This happened on a Nexus 4 running on the stable channel (with up-to-
  date images at the given times).

To manage notifications about this bug go to:
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[Touch-packages] [Bug 1480554] Re: High costs due to SMS being sent multiple times when having a bad network connection

2015-08-01 Thread Niklas Wenzel
Another one.

** Attachment added: SMS2.png
   
https://bugs.launchpad.net/ubuntu/+source/telephony-service/+bug/1480554/+attachment/4437380/+files/SMS2.png

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You received this bug notification because you are a member of Ubuntu
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https://bugs.launchpad.net/bugs/1480554

Title:
  High costs due to SMS being sent multiple times when having a bad
  network connection

Status in telephony-service package in Ubuntu:
  New

Bug description:
  When having a bad network connection, Ubuntu tries to send SMS
  multiple times but fails to recognize which messages have already been
  sent, resulting in very high costs due to the same message actually
  being sent several times.

  I found this when looking through my provider's monthly reports and I
  remember being on train journeys with very bad network connections on
  these days. See the attached screenshots.

  ==

  This happened on a Nexus 4 running on the stable channel (with up-to-
  date images at the given times).

To manage notifications about this bug go to:
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[Touch-packages] [Bug 1480554] Re: High costs due to SMS being sent multiple times when having a bad network connection

2015-08-01 Thread Launchpad Bug Tracker
Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: telephony-service (Ubuntu)
   Status: New = Confirmed

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Title:
  High costs due to SMS being sent multiple times when having a bad
  network connection

Status in telephony-service package in Ubuntu:
  Confirmed

Bug description:
  When having a bad network connection, Ubuntu tries to send SMS
  multiple times but fails to recognize which messages have already been
  sent, resulting in very high costs due to the same message actually
  being sent several times.

  I found this when looking through my provider's monthly reports and I
  remember being on train journeys with very bad network connections on
  these days. See the attached screenshots.

  ==

  This happened on a Nexus 4 running on the stable channel (with up-to-
  date images at the given times).

To manage notifications about this bug go to:
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[Touch-packages] [Bug 1480554] Re: High costs due to SMS being sent multiple times when having a bad network connection

2015-08-01 Thread Matthias Apitz
What I do not fully understand is: AFAIK SMS is sent upstream to the
provider with AT cmds, like this example:

AT+CMGF=1
OK
AT+CMGS=+49170xx
CRThis is the text message.
+CMGS: 4711
OK

(+CMGF=1 is text mode, =1 PDU mode).

The response from the provider could be OK or ERROR. Have you looked
into the MySQL database in the phone to see what is there about the
messages. If you need how to look into, see here:
http://www.unixarea.de/bq/bq-aquaris-e45-ubuntu.txt (chap. 15).

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Title:
  High costs due to SMS being sent multiple times when having a bad
  network connection

Status in telephony-service package in Ubuntu:
  Confirmed

Bug description:
  When having a bad network connection, Ubuntu tries to send SMS
  multiple times but fails to recognize which messages have already been
  sent, resulting in very high costs due to the same message actually
  being sent several times.

  I found this when looking through my provider's monthly reports and I
  remember being on train journeys with very bad network connections on
  these days. See the attached screenshots.

  ==

  This happened on a Nexus 4 running on the stable channel (with up-to-
  date images at the given times).

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/telephony-service/+bug/1480554/+subscriptions

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