[Touch-packages] [Bug 1716184] Re: failure of xrandr to find any outputs
Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to review all reported bugs in a timely manner. I'm sorry that it took almost five years for someone to acknowledge your comment. Ubuntu 16.04 (xenial) reached end-of-standard-support on April 29, 2021. As this bug report was never confirmed by another user and seems to have been fixed by a change to the system hardware I'm closing this by changing the status to 'Invalid'. ** Changed in: xorg (Ubuntu) Status: New => Invalid -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1716184 Title: failure of xrandr to find any outputs Status in xorg package in Ubuntu: Invalid Bug description: I have a very new Lenovo X1 Yoga 2nd edition, with oled display. The exact model is 20JECTO1WW. The BIOS is N1NET27W. I am running a vanilla Ubuntu 16.04 lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 16.04.3 LTS Release: 16.04 Codename: xenial uname -a Linux gjs-yoga 4.11.0-14-generic #20~16.04.1-Ubuntu SMP Wed Aug 9 09:06:22 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux Until recently things worked quite well. But on August 26 I got an update from Ubuntu and things began to decay. In particular, I can no longer display except on the built-in display: For example, xrandr cannot find any outputs, even though this laptop has a (working) HDMI output port. xrandr --verbose xrandr: Failed to get size of gamma for output default Screen 0: minimum 2560 x 1440, current 2560 x 1440, maximum 2560 x 1440 default connected primary 2560x1440+0+0 (0x272) normal (normal) 0mm x 0mm Identifier: 0x271 Timestamp: 33974 Subpixel: unknown Clones: CRTC: 0 CRTCs: 0 Transform: 1.00 0.00 0.00 0.00 1.00 0.00 0.00 0.00 1.00 filter: _GNOME_FLASHBACK_PRESENTATION_OUTPUT: 0 2560x1440 (0x272) 342.835MHz *current h: width 2560 start0 end0 total 2560 skew0 clock 133.92KHz v: height 1440 start0 end0 total 1440 clock 93.00Hz Notice there are no (even disconnected) outputs other than default. Another symptom is that system restart always turns off the power rather than rebooting. I looked at the manifest of the update that seems to have caused trouble and the only suspicious entry is a microcode update from Intel. Here is the entry from the apt history log: Start-Date: 2017-08-26 17:54:05 Commandline: aptdaemon role='role-commit-packages' sender=':1.87' Upgrade: intel-microcode:amd64 (3.20151106.1, 3.20170707.1~ubuntu16.04.0), I hope that someone knows what is the problem here. I am stumped. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: xorg 1:7.7+13ubuntu3 ProcVersionSignature: Ubuntu 4.11.0-14.20~16.04.1-generic 4.11.12 Uname: Linux 4.11.0-14-generic x86_64 .tmp.unity_support_test.1: ApportVersion: 2.20.1-0ubuntu2.10 Architecture: amd64 BootLog: CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None Date: Sat Sep 9 18:54:56 2017 DistUpgraded: Fresh install DistroCodename: xenial DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation Device [8086:5916] (rev 02) (prog-if 00 [VGA controller]) Subsystem: Lenovo Device [17aa:224e] InstallationDate: Installed on 2017-07-27 (44 days ago) InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 04f2:b5ce Chicony Electronics Co., Ltd Bus 001 Device 004: ID 056a:5087 Wacom Co., Ltd Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: LENOVO 20JECTO1WW ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.11.0-14-generic root=/dev/mapper/ubuntu--vg-root ro nomodeset Renderer: Software SourcePackage: xorg UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/12/2017 dmi.bios.vendor: LENOVO dmi.bios.version: N1NET27W (1.14 ) dmi.board.asset.tag: Not Available dmi.board.name: 20JECTO1WW dmi.board.vendor: LENOVO dmi.board.version: SDK0J40697 WIN dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 31 dmi.chassis.vendor: LENOVO dmi.chassis.version: None dmi.modalias: dmi:bvnLENOVO:bvrN1NET27W(1.14):bd07/12/2017:svnLENOVO:pn20JECTO1WW:pvrThinkPadX1Yoga2nd:rvnLENOVO:rn20JECTO1WW:rvrSDK0J40697WIN:cvnLENOVO:ct31:cvrNone: dmi.product.name: 20JECTO1WW dmi.product.version: ThinkPad X1 Yoga 2nd dmi.sys.vendor:
[Touch-packages] [Bug 1716184] Re: failure of xrandr to find any outputs
This problem has been RESOLVED. After much hassle, machine was returned to Lenovo for service. They could not find any hardware test that indicated any failures, but after I raised a ruckus they replaced the "system board" and now the problem is gone. I am curious. I wish I knew what really failed... Oh well... I hope that this was a useful post. GJS -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1716184 Title: failure of xrandr to find any outputs Status in xorg package in Ubuntu: New Bug description: I have a very new Lenovo X1 Yoga 2nd edition, with oled display. The exact model is 20JECTO1WW. The BIOS is N1NET27W. I am running a vanilla Ubuntu 16.04 lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 16.04.3 LTS Release: 16.04 Codename: xenial uname -a Linux gjs-yoga 4.11.0-14-generic #20~16.04.1-Ubuntu SMP Wed Aug 9 09:06:22 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux Until recently things worked quite well. But on August 26 I got an update from Ubuntu and things began to decay. In particular, I can no longer display except on the built-in display: For example, xrandr cannot find any outputs, even though this laptop has a (working) HDMI output port. xrandr --verbose xrandr: Failed to get size of gamma for output default Screen 0: minimum 2560 x 1440, current 2560 x 1440, maximum 2560 x 1440 default connected primary 2560x1440+0+0 (0x272) normal (normal) 0mm x 0mm Identifier: 0x271 Timestamp: 33974 Subpixel: unknown Clones: CRTC: 0 CRTCs: 0 Transform: 1.00 0.00 0.00 0.00 1.00 0.00 0.00 0.00 1.00 filter: _GNOME_FLASHBACK_PRESENTATION_OUTPUT: 0 2560x1440 (0x272) 342.835MHz *current h: width 2560 start0 end0 total 2560 skew0 clock 133.92KHz v: height 1440 start0 end0 total 1440 clock 93.00Hz Notice there are no (even disconnected) outputs other than default. Another symptom is that system restart always turns off the power rather than rebooting. I looked at the manifest of the update that seems to have caused trouble and the only suspicious entry is a microcode update from Intel. Here is the entry from the apt history log: Start-Date: 2017-08-26 17:54:05 Commandline: aptdaemon role='role-commit-packages' sender=':1.87' Upgrade: intel-microcode:amd64 (3.20151106.1, 3.20170707.1~ubuntu16.04.0), I hope that someone knows what is the problem here. I am stumped. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: xorg 1:7.7+13ubuntu3 ProcVersionSignature: Ubuntu 4.11.0-14.20~16.04.1-generic 4.11.12 Uname: Linux 4.11.0-14-generic x86_64 .tmp.unity_support_test.1: ApportVersion: 2.20.1-0ubuntu2.10 Architecture: amd64 BootLog: CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None Date: Sat Sep 9 18:54:56 2017 DistUpgraded: Fresh install DistroCodename: xenial DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation Device [8086:5916] (rev 02) (prog-if 00 [VGA controller]) Subsystem: Lenovo Device [17aa:224e] InstallationDate: Installed on 2017-07-27 (44 days ago) InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 04f2:b5ce Chicony Electronics Co., Ltd Bus 001 Device 004: ID 056a:5087 Wacom Co., Ltd Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: LENOVO 20JECTO1WW ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.11.0-14-generic root=/dev/mapper/ubuntu--vg-root ro nomodeset Renderer: Software SourcePackage: xorg UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/12/2017 dmi.bios.vendor: LENOVO dmi.bios.version: N1NET27W (1.14 ) dmi.board.asset.tag: Not Available dmi.board.name: 20JECTO1WW dmi.board.vendor: LENOVO dmi.board.version: SDK0J40697 WIN dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 31 dmi.chassis.vendor: LENOVO dmi.chassis.version: None dmi.modalias: dmi:bvnLENOVO:bvrN1NET27W(1.14):bd07/12/2017:svnLENOVO:pn20JECTO1WW:pvrThinkPadX1Yoga2nd:rvnLENOVO:rn20JECTO1WW:rvrSDK0J40697WIN:cvnLENOVO:ct31:cvrNone: dmi.product.name: 20JECTO1WW dmi.product.version: ThinkPad X1 Yoga 2nd dmi.sys.vendor: LENOVO version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1 version.ia32-libs: ia32-libs N/A version.libdrm2: libdrm2 2.4.76-1~ubuntu16.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 17.0.7-0ubuntu0.16.04.1
[Touch-packages] [Bug 1716184] Re: failure of xrandr to find any outputs
I got the bios upgraded, but the problem has not gone away. I hope someone would look into this problem. The machine is usable, but I cannot access any display output except default, as described in the the original bug report. I can demonstrate that the hardware is correctly working by changing the bios setting to boot using the hdmi display, but then the laptop screen does not work and xrandr does not find it. The current machine state is as follows: # dmidecode 3.0 Getting SMBIOS data from sysfs. SMBIOS 3.0.0 present. Table at 0x4F0E8000. Handle 0x, DMI type 222, 14 bytes OEM-specific Type Header and Data: DE 0E 00 00 01 99 00 03 10 01 20 02 30 03 Strings: Memory Init Complete End of DXE Phase BIOS Boot Complete Handle 0x0001, DMI type 14, 8 bytes Group Associations Name: Intel(R) Silicon View Technology Items: 1 0x () Handle 0x0002, DMI type 134, 13 bytes OEM-specific Type Header and Data: 86 0D 02 00 17 07 17 20 00 00 00 00 00 Handle 0x0003, DMI type 16, 23 bytes Physical Memory Array Location: System Board Or Motherboard Use: System Memory Error Correction Type: None Maximum Capacity: 16 GB Error Information Handle: Not Provided Number Of Devices: 2 Handle 0x0004, DMI type 17, 40 bytes Memory Device Array Handle: 0x0003 Error Information Handle: Not Provided Total Width: 64 bits Data Width: 64 bits Size: 8192 MB Form Factor: Row Of Chips Set: None Locator: ChannelA-DIMM0 Bank Locator: BANK 0 Type: LPDDR3 Type Detail: Synchronous Unbuffered (Unregistered) Speed: 2133 MHz Manufacturer: Micron Serial Number: Asset Tag: None Part Number: MT52L1G32D4PG-093 Rank: 2 Configured Clock Speed: 2133 MHz Minimum Voltage: Unknown Maximum Voltage: Unknown Configured Voltage: 1.2 V Handle 0x0005, DMI type 17, 40 bytes Memory Device Array Handle: 0x0003 Error Information Handle: Not Provided Total Width: 64 bits Data Width: 64 bits Size: 8192 MB Form Factor: Row Of Chips Set: None Locator: ChannelB-DIMM0 Bank Locator: BANK 2 Type: LPDDR3 Type Detail: Synchronous Unbuffered (Unregistered) Speed: 2133 MHz Manufacturer: Micron Serial Number: Asset Tag: None Part Number: MT52L1G32D4PG-093 Rank: 2 Configured Clock Speed: 2133 MHz Minimum Voltage: Unknown Maximum Voltage: Unknown Configured Voltage: 1.2 V Handle 0x0006, DMI type 19, 31 bytes Memory Array Mapped Address Starting Address: 0x000 Ending Address: 0x003 Range Size: 16 GB Physical Array Handle: 0x0003 Partition Width: 2 Handle 0x0007, DMI type 7, 19 bytes Cache Information Socket Designation: L1 Cache Configuration: Enabled, Not Socketed, Level 1 Operational Mode: Write Back Location: Internal Installed Size: 128 kB Maximum Size: 128 kB Supported SRAM Types: Synchronous Installed SRAM Type: Synchronous Speed: Unknown Error Correction Type: Parity System Type: Unified Associativity: 8-way Set-associative Handle 0x0008, DMI type 7, 19 bytes Cache Information Socket Designation: L2 Cache Configuration: Enabled, Not Socketed, Level 2 Operational Mode: Write Back Location: Internal Installed Size: 512 kB Maximum Size: 512 kB Supported SRAM Types: Synchronous Installed SRAM Type: Synchronous Speed: Unknown Error Correction Type: Single-bit ECC System Type: Unified Associativity: 4-way Set-associative Handle 0x0009, DMI type 7, 19 bytes Cache Information Socket Designation: L3 Cache Configuration: Enabled, Not Socketed, Level 3 Operational Mode: Write Back Location: Internal Installed Size: 4096 kB Maximum Size: 4096 kB Supported SRAM Types: Synchronous Installed SRAM Type: Synchronous Speed: Unknown Error Correction Type: Multi-bit ECC System Type: Unified Associativity: 16-way Set-associative Handle 0x000A, DMI type 4, 48 bytes Processor Information Socket Designation: U3E1 Type: Central Processor Family: Core i7 Manufacturer: Intel(R) Corporation ID: E9 06 08 00 FF FB EB BF Signature: Type 0, Family 6, Model 142, Stepping 9 Flags: FPU (Floating-point unit on-chip) VME (Virtual mode extension) DE (Debugging extension)
[Touch-packages] [Bug 1716184] Re: failure of xrandr to find any outputs
** Description changed: I have a very new Lenovo X1 Yoga 2nd edition, with oled display. The exact model is 20JECTO1WW. The BIOS is N1NET27W. I am running a vanilla Ubuntu 16.04 lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 16.04.3 LTS Release: 16.04 Codename: xenial uname -a Linux gjs-yoga 4.11.0-14-generic #20~16.04.1-Ubuntu SMP Wed Aug 9 09:06:22 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux Until recently things worked quite well. But on August 26 I got an update from Ubuntu and things began to decay. In particular, I can no longer display except on the built-in display: For example, xrandr cannot find any outputs, even though this laptop has a (working) HDMI output port. xrandr --verbose xrandr: Failed to get size of gamma for output default Screen 0: minimum 2560 x 1440, current 2560 x 1440, maximum 2560 x 1440 default connected primary 2560x1440+0+0 (0x272) normal (normal) 0mm x 0mm - Identifier: 0x271 - Timestamp: 33974 - Subpixel: unknown - Clones: - CRTC: 0 - CRTCs: 0 - Transform: 1.00 0.00 0.00 - 0.00 1.00 0.00 - 0.00 0.00 1.00 - filter: - _GNOME_FLASHBACK_PRESENTATION_OUTPUT: 0 - 2560x1440 (0x272) 342.835MHz *current - h: width 2560 start0 end0 total 2560 skew0 clock 133.92KHz - v: height 1440 start0 end0 total 1440 clock 93.00Hz + Identifier: 0x271 + Timestamp: 33974 + Subpixel: unknown + Clones: + CRTC: 0 + CRTCs: 0 + Transform: 1.00 0.00 0.00 + 0.00 1.00 0.00 + 0.00 0.00 1.00 + filter: + _GNOME_FLASHBACK_PRESENTATION_OUTPUT: 0 + 2560x1440 (0x272) 342.835MHz *current + h: width 2560 start0 end0 total 2560 skew0 clock 133.92KHz + v: height 1440 start0 end0 total 1440 clock 93.00Hz Notice there are no (even disconnected) outputs other than default. Another symptom is that system restart always turns off the power rather than rebooting. I looked at the manifest of the update that seems to have caused trouble and the only - suspicious entry is a microcode update from Intel. + suspicious entry is a microcode update from Intel. Here is the entry from the apt history log: Start-Date: 2017-08-26 17:54:05 Commandline: aptdaemon role='role-commit-packages' sender=':1.87' Upgrade: intel-microcode:amd64 (3.20151106.1, 3.20170707.1~ubuntu16.04.0), I hope that someone knows what is the problem here. I am stumped. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: xorg 1:7.7+13ubuntu3 ProcVersionSignature: Ubuntu 4.11.0-14.20~16.04.1-generic 4.11.12 Uname: Linux 4.11.0-14-generic x86_64 .tmp.unity_support_test.1: - + ApportVersion: 2.20.1-0ubuntu2.10 Architecture: amd64 BootLog: - + CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None Date: Sat Sep 9 18:54:56 2017 DistUpgraded: Fresh install DistroCodename: xenial DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: - Intel Corporation Device [8086:5916] (rev 02) (prog-if 00 [VGA controller]) -Subsystem: Lenovo Device [17aa:224e] + Intel Corporation Device [8086:5916] (rev 02) (prog-if 00 [VGA controller]) + Subsystem: Lenovo Device [17aa:224e] InstallationDate: Installed on 2017-07-27 (44 days ago) InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2) Lsusb: - Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub - Bus 001 Device 003: ID 04f2:b5ce Chicony Electronics Co., Ltd - Bus 001 Device 004: ID 056a:5087 Wacom Co., Ltd - Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub + Bus 001 Device 003: ID 04f2:b5ce Chicony Electronics Co., Ltd + Bus 001 Device 004: ID 056a:5087 Wacom Co., Ltd + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: LENOVO 20JECTO1WW ProcEnviron: - LANGUAGE=en_US - PATH=(custom, no user) - LANG=en_US.UTF-8 - SHELL=/bin/bash + LANGUAGE=en_US + PATH=(custom, no user) + LANG=en_US.UTF-8 + SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.11.0-14-generic root=/dev/mapper/ubuntu--vg-root ro nomodeset Renderer: Software SourcePackage: xorg UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/12/2017 dmi.bios.vendor: LENOVO dmi.bios.version: N1NET27W (1.14 ) dmi.board.asset.tag: Not Available dmi.board.name: 20JECTO1WW dmi.board.vendor: LENOVO dmi.board.version: SDK0J40697 WIN dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 31 dmi.chassis.vendor: LENOVO
