[Touch-packages] [Bug 1736213] Re: ubuntu can't detect usb canon MF4700 printer
[Expired for cups (Ubuntu) because there has been no activity for 60 days.] ** Changed in: cups (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1736213 Title: ubuntu can't detect usb canon MF4700 printer Status in cups package in Ubuntu: Expired Bug description: I'm trying to connect Canon MF4700 Series. i follow most of the instructions from the web. i almost done. I have found the driver from the manufactures web page. I install the driver using the command "bash install.sh". it's work fine. but at the end. its show Canon printer set up utility and ask me to select the connection protocol if via network or Internet or a USB. My printer connection via USB connection. but it doesn't show any USB URI device to select. please hepl. i check if the printers. I'm attaching most of the command line configuration. lsb_release -rd Description: Ubuntu 16.04.3 LTS Release: 16.04 apt-cache policy pkgname pt-cache policy pkgnam N: Unable to locate package pkgnam usb kernel: $ lsmod | grep usb rtsx_usb_ms20480 0 memstick 16384 1 rtsx_usb_ms btusb 45056 0 btrtl 16384 1 btusb btbcm 16384 1 btusb btintel16384 1 btusb bluetooth 557056 31 btrtl,btintel,bnep,btbcm,rfcomm,btusb rtsx_usb_sdmmc 28672 0 rtsx_usb 20480 2 rtsx_usb_sdmmc,rtsx_usb_ms usbhid 53248 0 hid 118784 4 i2c_hid,hid_generic,usbhid,hid_multitouch lsusb: $ lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 007: ID 1c7a:0570 LighTuning Technology Inc. Bus 001 Device 006: ID 04f2:b5f7 Chicony Electronics Co., Ltd Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller Bus 001 Device 004: ID 8087:0a2a Intel Corp. Bus 001 Device 002: ID 04f3:00a4 Elan Microelectronics Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub tail -f /var/log/syslog: $ tail -f /var/log/syslog Dec 4 20:36:33 talal-Swift-SF113-31 kernel: [24568.532856] usb 1-2: new high-speed USB device number 114 using xhci_hcd Dec 4 20:36:36 talal-Swift-SF113-31 kernel: [24571.772759] usb 1-2: new high-speed USB device number 125 using xhci_hcd Dec 4 20:37:27 talal-Swift-SF113-31 kernel: [24622.873751] usb 1-2: new high-speed USB device number 52 using xhci_hcd Dec 4 20:38:32 talal-Swift-SF113-31 kernel: [24687.318305] usb 1-2: new high-speed USB device number 19 using xhci_hcd Dec 4 20:40:37 talal-Swift-SF113-31 kernel: [24812.071640] usb 1-2: new high-speed USB device number 63 using xhci_hcd Dec 4 20:43:09 talal-Swift-SF113-31 kernel: [24964.567220] usb 1-2: new high-speed USB device number 79 using xhci_hcd Dec 4 20:43:52 talal-Swift-SF113-31 kernel: [25007.733124] usb 1-2: new high-speed USB device number 99 using xhci_hcd Dec 4 20:47:20 talal-Swift-SF113-31 kernel: [25215.163150] usb 1-2: new high-speed USB device number 57 using xhci_hcd Dec 4 20:53:55 talal-Swift-SF113-31 gnome-session[1195]: ** (zeitgeist-datahub:1728): WARNING **: zeitgeist-datahub.vala:212: Error during inserting events: GDBus.Error:org.gnome.zeitgeist.EngineError.InvalidArgument: Incomplete event: interpretation, manifestation and actor are required Dec 4 21:06:13 talal-Swift-SF113-31 kernel: [26348.910869] usb 1-2: new high-speed USB device number 30 using xhci_hcd ^C end $ ls -l /dev/usb/lp* /dev/bus/usb/*/* ls: cannot access '/dev/usb/lp*': No such file or directory crw-rw-r-- 1 root root 189, 0 Dec 4 13:47 /dev/bus/usb/001/001 crw-rw-r-- 1 root root 189, 1 Dec 4 13:47 /dev/bus/usb/001/002 crw-rw-r-- 1 root root 189, 3 Dec 4 13:47 /dev/bus/usb/001/004 crw-rw-r-- 1 root root 189, 4 Dec 4 13:47 /dev/bus/usb/001/005 crw-rw-r-- 1 root root 189, 5 Dec 4 13:47 /dev/bus/usb/001/006 crw-rw-r-- 1 root root 189, 6 Dec 4 13:47 /dev/bus/usb/001/007 crw-rw-r-- 1 root root 189, 128 Dec 4 13:47 /dev/bus/usb/002/001 sudo usb_printerid /dev/usb/lp0 [sudo] password for talal: Error: No such file or directory: can't open '/dev/usb/lp0' $ sudo usb_printerid /dev/usb/lp1 Error: No such file or directory: can't open '/dev/usb/lp1' $ lpinfo -v network beh network lpd network ipps network https network http network socket direct hp network ipp14 network ipp direct hpfax please help me. my regards, Talal ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: cups 2.1.3-4 ProcVersionSignature: Ubuntu 4.10.0-40.44~16.04.1-generic 4.10.17 Uname: Linux 4.10.0-40-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.10 Architecture: amd64 CurrentDesktop: Unity Date: Mon Dec 4 20:53:19
[Touch-packages] [Bug 1736213] Re: ubuntu can't detect usb canon MF4700 printer
Hello Talal, Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu and cups have been updated since then. Could you confirm that this is no longer a problem and that we can close the ticket? If it is still a problem, are you still interested in finding a solution to this bug? If you are, could you let us know and, in the current version, could you run the following (only once): apport-collect 1736213 and upload the updated logs and and any other logs that are relevant for this particular issue. Thank you again for helping make Ubuntu and cups better. G ** Changed in: cups (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1736213 Title: ubuntu can't detect usb canon MF4700 printer Status in cups package in Ubuntu: Incomplete Bug description: I'm trying to connect Canon MF4700 Series. i follow most of the instructions from the web. i almost done. I have found the driver from the manufactures web page. I install the driver using the command "bash install.sh". it's work fine. but at the end. its show Canon printer set up utility and ask me to select the connection protocol if via network or Internet or a USB. My printer connection via USB connection. but it doesn't show any USB URI device to select. please hepl. i check if the printers. I'm attaching most of the command line configuration. lsb_release -rd Description: Ubuntu 16.04.3 LTS Release: 16.04 apt-cache policy pkgname pt-cache policy pkgnam N: Unable to locate package pkgnam usb kernel: $ lsmod | grep usb rtsx_usb_ms20480 0 memstick 16384 1 rtsx_usb_ms btusb 45056 0 btrtl 16384 1 btusb btbcm 16384 1 btusb btintel16384 1 btusb bluetooth 557056 31 btrtl,btintel,bnep,btbcm,rfcomm,btusb rtsx_usb_sdmmc 28672 0 rtsx_usb 20480 2 rtsx_usb_sdmmc,rtsx_usb_ms usbhid 53248 0 hid 118784 4 i2c_hid,hid_generic,usbhid,hid_multitouch lsusb: $ lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 007: ID 1c7a:0570 LighTuning Technology Inc. Bus 001 Device 006: ID 04f2:b5f7 Chicony Electronics Co., Ltd Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller Bus 001 Device 004: ID 8087:0a2a Intel Corp. Bus 001 Device 002: ID 04f3:00a4 Elan Microelectronics Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub tail -f /var/log/syslog: $ tail -f /var/log/syslog Dec 4 20:36:33 talal-Swift-SF113-31 kernel: [24568.532856] usb 1-2: new high-speed USB device number 114 using xhci_hcd Dec 4 20:36:36 talal-Swift-SF113-31 kernel: [24571.772759] usb 1-2: new high-speed USB device number 125 using xhci_hcd Dec 4 20:37:27 talal-Swift-SF113-31 kernel: [24622.873751] usb 1-2: new high-speed USB device number 52 using xhci_hcd Dec 4 20:38:32 talal-Swift-SF113-31 kernel: [24687.318305] usb 1-2: new high-speed USB device number 19 using xhci_hcd Dec 4 20:40:37 talal-Swift-SF113-31 kernel: [24812.071640] usb 1-2: new high-speed USB device number 63 using xhci_hcd Dec 4 20:43:09 talal-Swift-SF113-31 kernel: [24964.567220] usb 1-2: new high-speed USB device number 79 using xhci_hcd Dec 4 20:43:52 talal-Swift-SF113-31 kernel: [25007.733124] usb 1-2: new high-speed USB device number 99 using xhci_hcd Dec 4 20:47:20 talal-Swift-SF113-31 kernel: [25215.163150] usb 1-2: new high-speed USB device number 57 using xhci_hcd Dec 4 20:53:55 talal-Swift-SF113-31 gnome-session[1195]: ** (zeitgeist-datahub:1728): WARNING **: zeitgeist-datahub.vala:212: Error during inserting events: GDBus.Error:org.gnome.zeitgeist.EngineError.InvalidArgument: Incomplete event: interpretation, manifestation and actor are required Dec 4 21:06:13 talal-Swift-SF113-31 kernel: [26348.910869] usb 1-2: new high-speed USB device number 30 using xhci_hcd ^C end $ ls -l /dev/usb/lp* /dev/bus/usb/*/* ls: cannot access '/dev/usb/lp*': No such file or directory crw-rw-r-- 1 root root 189, 0 Dec 4 13:47 /dev/bus/usb/001/001 crw-rw-r-- 1 root root 189, 1 Dec 4 13:47 /dev/bus/usb/001/002 crw-rw-r-- 1 root root 189, 3 Dec 4 13:47 /dev/bus/usb/001/004 crw-rw-r-- 1 root root 189, 4 Dec 4 13:47 /dev/bus/usb/001/005 crw-rw-r-- 1 root root 189, 5 Dec 4 13:47 /dev/bus/usb/001/006 crw-rw-r-- 1 root root 189, 6 Dec 4 13:47 /dev/bus/usb/001/007 crw-rw-r-- 1 root root 189, 128 Dec 4 13:47 /dev/bus/usb/002/001 sudo usb_printerid /dev/usb/lp0 [sudo] password for talal: Error: No such file or directory: can't open '/dev/usb/lp0' $ sudo usb_printerid /dev/usb/lp1
