In the cases when you can still move the cursor then that means gnome-
shell has frozen but Xorg keeps working. But you might be experiencing
multiple different problems. Regardless, the answer is the same :) ...
Thank you for taking the time to report this bug and helping to make
Ubuntu better. It sounds like some part of the system has crashed. To
help us find the cause of the crash please follow these steps:
1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.
2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
Do you find any links to recent problems on that page? If so then please
send the links to us.
3. If step 2 also failed then apply the workaround from bug 994921,
reboot, reproduce the crash, and retry step 1.
Please take care to avoid attaching .crash files to bugs as we are
unable to process them as file attachments. It would also be a security
risk for yourself.
** Summary changed:
- Xorg freeze
+ Screen freeze
** Package changed: xorg (Ubuntu) => gnome-shell (Ubuntu)
** Changed in: gnome-shell (Ubuntu)
Status: New => Incomplete
--
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1889013
Title:
Screen freeze
Status in gnome-shell package in Ubuntu:
Incomplete
Bug description:
Everything is running smooth, I enjoy this software, but it all
freezes up randomly. Sometimes I can still move the cursor, other
times I cannot do anything but a hard reset. Do not know why, or
haven't figured out what specifically I am doing when this happens.
Usually just browsing the net or something simple like that when it
happens.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Uname: Linux 5.4.0-42-generic x86_64
.tmp.unity_support_test.0:
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sun Jul 26 14:01:10 2020
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GpuHangFrequency: Several times a week
GpuHangReproducibility: Seems to happen randomly
GpuHangStarted: Immediately after installing this version of Ubuntu
GraphicsCard:
Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx
Integrated Graphics Controller [8086:22b1] (rev 21) (prog-if 00 [VGA
controller])
Subsystem: Acer Incorporated [ALI] Atom/Celeron/Pentium Processor
x5-E8000/J3xxx/N3xxx Integrated Graphics Controller [1025:099d]
InstallationDate: Installed on 2020-07-13 (13 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: Acer Aspire E5-532
ProcEnviron:
LANGUAGE=en_CA:en
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_CA.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-42-generic
root=UUID=eb592001-0986-4e81-8bae-52faaa85ba41 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/13/2015
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.16
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Zoro_BA
dmi.board.vendor: Acer
dmi.board.version: V1.16
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.16:bd11/13/2015:svnAcer:pnAspireE5-532:pvrV1.16:rvnAcer:rnZoro_BA:rvrV1.16:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: BSW
dmi.product.name: Aspire E5-532
dmi.product.sku: Aspire E5-532_099D_1.16
dmi.product.version: V1.16
dmi.sys.vendor: Acer
version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1
version.libdrm2: libdrm2 2.4.101-2
version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~20.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
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