[U2] Haydon Bishop is out of the office.
I will be out of the office starting 28/07/2007 and will not return until 06/08/2007. I will respond to your message when I return. --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Device Licensing
Hi all, Okay, I now have the following cases: DynamicConnect and Telnet on PC running Windows 2000 logged in locally - works AccuTerm and Telnet on PC running Windows 2000 logged in locally - works AccuTerm and SSH on PC running Windows 2000 logged in locally - works Accuterm and SSH on PC running Windows 2000 Server logged in via RDP - works DynamicConnect and Telnet on PC running Windows 2000 logged in via RDP - works Accuterm and SSH on PC running Windows 2003 Server Service Pack 1 or 2 - does not work DynamicConnect and Telnet on PC running Windows 2003 Server Service Pack 1 or 2 - does not work Get the following error messages in U2devlic.err file in directory: 11:26:08 06/28/07 pid = 3180 U2GetMachId(): unable to get host information of hostname Error = 131 12:56:16 06/28/07 pid = 1748 U2GetMachId(): unable to get host information of hostname Error = 183 During the uv login process a return is required to continue the login. This is before the license check is done, as if there are no licenses available this is displayed after pressing the return. When System(51) is displayed it shows 0.0.0.0 For the other scenarios which work, no return is required to complete the login process. System(51) displays the correct information and multiple sessions can be established under the same license. Interesting is that I RDP into the box A which is running Windows 2003 Server from my remote office through the corporate firewall and then RDP into box B which is running Windows 2000 and connect via AccuTerm then this works and System(51) gives the information pertaining to box A. However when I try and connect via AccuTerm directly from box A, then it does not. A firewall issue, or a Windows 2003 Server issue. Has anyone got U2 Device Licensing running under Windows 2003 Server or through a firewall? I suspect the U2GetMachId() function is doing something which is getting blocked by something What though?? Any ideas anyone??? Cheers, Phil. As others have posted: Device Licensing works for both U2 databases as long as you have a license which is one of: * Workgroup * Enterprise * Server with device licensing (a recent offering) In order that this will work you need a TELNET client that supports Device Licensing, and as there have been some changes in DL internals over time they should also concurrent in release - ideally (of course) the latest releases or fairly close. IBM supply SBClient, wIntegrate and Dynamic as Telnet clients that work with DL - on wIntegrate and DC you need to remember to check the Use Device Licensing on Unix check box if that is you server platform. DL will also work with UniObjects and ODBC (for example) thought you should read up on the use of subkeys for UO. Some 3rd parties have arrangements with IBM to use the DL software libraries with their software, and they offer DL compatibility with their TELNET clients. It is worth noting the point above though, DL internals have changed over time. You might find that older versions of the TELNET clients may not work correctly froma DL viewpoint with more recent copies of the databases. That being the case then an upgrade from your friendly local TELNET client provider to a current build with updated software should resolve it. Issues which got in the way in the past related mostly to combinations of stty settings in Unix, all (even vaguely) recent versions got the code modified so that's not an issue. There was also an issue more recent) where ODBC sessions (for example) used a different DL user pool to TELNET sessions. So ODBC would allow up to 10 sessions as one license, and TELNET would do the same - but each connection would use a separate slot. In those circumstances (for example) one UO and one TELNET would take 2 licenses (fixed). Always a useful test - try using Dynamic Connect from the current client softwarethat should work fine and act as a check on any 3rd party software. Hoping this answers any queries - please post if any follow-ups. Regards JayJay --- --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base
Brian I don't know, but it may already be there (In that part of U2 Online called U2 Business Connect and accessible to ISVs and Distributors). I don't have access myself so can't check. I'll make some enquiries Regards JayJay -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Leach Sent: 28 July 2007 18:33 To: u2-users@listserver.u2ug.org Subject: RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base JayJay Can IBM set a link to this form so we can put the link on the website with some instructions? Thanks Brian -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Jenkins Sent: 27 July 2007 21:55 To: u2-users@listserver.u2ug.org Subject: RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base Brenda There have been a few postings about this in the group: Basically your support/software provider has to submit a form to U2 Business Connect (U2BC) authorising access for your Company and named individuals. There is one form for OEM / ISV partner end users and one for Distributor end users. The form should be available to the partner from U2BC on request by the partner. Tech Support are not a part of this process though they MAY (emphasis MAY) have the current forms they could forward to the ISV/Distributor if asked. Authorisation is a pure U2BC procedure - sorry IBM Tech Support can't help here. So get in touch with your VAR and all being well U2BC will be able to sort it out for you. Hope it helps, Regards JayJay -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brenda Price Sent: 25 July 2007 18:57 To: u2-users@listserver.u2ug.org Subject: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base We have a great VAR, we seldom need them but when we do they come through with flying colors but even they can not get IBM to get us an ID to access this. I am posting the response I've gotten from our VAR on this issue. They have tried to get us access to the locked articles in the knowledge base with this response from IBM. have emailed IBM U2 support on this several times, they have never been able to tell me how to setup an additional IBM ID for a customer. Throws the lack of support right back to IBM and points out the failure of IBM to address their paying customers and VARs needs. This is a problem that needs to be address to facilitate growth in the U2 market. Brenda Price Affiliated Acceptance Corporation Sunrise Beach, MO --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Device Licensing
Phil UniVerse does not require an extra CR. Are you appearing to hang in the login after User ID and Password? Hitting CR to get past the hang? If so - then waiting long enough and you should get past the hang on a timeout (if it is what I suspect) - though DL would not be activated. This looks like either a delay/timeout problem or characters getting massacred in the TELNET data stream. I have seen this problem on Unix servers with some of the past issues with DL - resolution upgrade client and server. STTY settings being the issue to point, or timeouts due to delays in the data stream. On Windows though I haven't seen this. If you are using SSH I wouldn't be surprised if it didn't work - There's SSL inbuilt into DC and UniVerse which I recommend you use as an alternative. Otherwise if you are accessing via a PAD, VPN or network concentrator which slows the TELNET data stream or filters it? Does it make a different if you login in one of these scenarios? 1. From the server console using DC as a local administrator. 2. From a client PC using DC as a (server) local administrator 3. As 1 and 2 as a (server local) power user? Note: LOCAL users please not DOMAIN. Also make sure the administrator you use is an administrator in their own right - not as a result of inheritance via a tiered domain user structure. It works fine on my standalone fully patched Windows 2003 server with XP clients and DC using 10.2.anything server and DC. Regards JayJay snip DynamicConnect and Telnet on PC running Windows 2003 Server Service Pack 1 or 2 - does not work Get the following error messages in U2devlic.err file in directory: 11:26:08 06/28/07 pid = 3180 U2GetMachId(): unable to get host information of hostname Error = 131 12:56:16 06/28/07 pid = 1748 U2GetMachId(): unable to get host information of hostname Error = 183 During the uv login process a return is required to continue the login. This is before the license check is done, as if there are no licenses available this is displayed after pressing the return. When System(51) is displayed it shows 0.0.0.0 For the other scenarios which work, no return is required to complete the login process. System(51) displays the correct information and multiple sessions can be established under the same license. Interesting is that I RDP into the box A which is running Windows 2003 Server from my remote office through the corporate firewall and then RDP into box B which is running Windows 2000 and connect via AccuTerm then this works and System(51) gives the information pertaining to box A. However when I try and connect via AccuTerm directly from box A, then it does not. A firewall issue, or a Windows 2003 Server issue. Has anyone got U2 Device Licensing running under Windows 2003 Server or through a firewall? I suspect the U2GetMachId() function is doing something which is getting blocked by something What though?? Any ideas anyone??? Cheers, Phil. --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Device Licensing
Phil, What happens when you open a dos box (on the 2003 server) and type nslookup your_uv_host_here? Also, have you tried using the IP address of your target host? To open a dos box on win2k3 from the start menu select run and type cmd in the dialog. You should get a console with a black background. It seems to me that your Win2k3 server isn't resolving the host by name. This could be a DNS issue. If so check to see if your domains match between the win2k win2k3 machines. Jeff On Sun, 2007-07-29 at 22:28 +1200, phil walker wrote: Hi all, Okay, I now have the following cases: DynamicConnect and Telnet on PC running Windows 2000 logged in locally - works AccuTerm and Telnet on PC running Windows 2000 logged in locally - works AccuTerm and SSH on PC running Windows 2000 logged in locally - works Accuterm and SSH on PC running Windows 2000 Server logged in via RDP - works DynamicConnect and Telnet on PC running Windows 2000 logged in via RDP - works Accuterm and SSH on PC running Windows 2003 Server Service Pack 1 or 2 - does not work DynamicConnect and Telnet on PC running Windows 2003 Server Service Pack 1 or 2 - does not work Get the following error messages in U2devlic.err file in directory: 11:26:08 06/28/07 pid = 3180 U2GetMachId(): unable to get host information of hostname Error = 131 12:56:16 06/28/07 pid = 1748 U2GetMachId(): unable to get host information of hostname Error = 183 During the uv login process a return is required to continue the login. This is before the license check is done, as if there are no licenses available this is displayed after pressing the return. When System(51) is displayed it shows 0.0.0.0 For the other scenarios which work, no return is required to complete the login process. System(51) displays the correct information and multiple sessions can be established under the same license. Interesting is that I RDP into the box A which is running Windows 2003 Server from my remote office through the corporate firewall and then RDP into box B which is running Windows 2000 and connect via AccuTerm then this works and System(51) gives the information pertaining to box A. However when I try and connect via AccuTerm directly from box A, then it does not. A firewall issue, or a Windows 2003 Server issue. Has anyone got U2 Device Licensing running under Windows 2003 Server or through a firewall? I suspect the U2GetMachId() function is doing something which is getting blocked by something What though?? Any ideas anyone??? Cheers, Phil. As others have posted: Device Licensing works for both U2 databases as long as you have a license which is one of: * Workgroup * Enterprise * Server with device licensing (a recent offering) In order that this will work you need a TELNET client that supports Device Licensing, and as there have been some changes in DL internals over time they should also concurrent in release - ideally (of course) the latest releases or fairly close. IBM supply SBClient, wIntegrate and Dynamic as Telnet clients that work with DL - on wIntegrate and DC you need to remember to check the Use Device Licensing on Unix check box if that is you server platform. DL will also work with UniObjects and ODBC (for example) thought you should read up on the use of subkeys for UO. Some 3rd parties have arrangements with IBM to use the DL software libraries with their software, and they offer DL compatibility with their TELNET clients. It is worth noting the point above though, DL internals have changed over time. You might find that older versions of the TELNET clients may not work correctly froma DL viewpoint with more recent copies of the databases. That being the case then an upgrade from your friendly local TELNET client provider to a current build with updated software should resolve it. Issues which got in the way in the past related mostly to combinations of stty settings in Unix, all (even vaguely) recent versions got the code modified so that's not an issue. There was also an issue more recent) where ODBC sessions (for example) used a different DL user pool to TELNET sessions. So ODBC would allow up to 10 sessions as one license, and TELNET would do the same - but each connection would use a separate slot. In those circumstances (for example) one UO and one TELNET would take 2 licenses (fixed). Always a useful test - try using Dynamic Connect from the current client softwarethat should work fine and act as a check on any 3rd party software. Hoping this answers any queries - please post if any follow-ups. Regards JayJay --- --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit
RE: [U2] Device Licensing
Phil, What happens when you open a dos box (on the 2003 server) and type nslookup your_uv_host_here? Also, have you tried using the IP address of your target host? To open a dos box on win2k3 from the start menu select run and type cmd in the dialog. You should get a console with a black background. It seems to me that your Win2k3 server isn't resolving the host by name. This could be a DNS issue. If so check to see if your domains match between the win2k win2k3 machines. Jeff On Sun, 2007-07-29 at 22:28 +1200, phil walker wrote: Hi all, Okay, I now have the following cases: DynamicConnect and Telnet on PC running Windows 2000 logged in locally - works AccuTerm and Telnet on PC running Windows 2000 logged in locally - works AccuTerm and SSH on PC running Windows 2000 logged in locally - works Accuterm and SSH on PC running Windows 2000 Server logged in via RDP - works DynamicConnect and Telnet on PC running Windows 2000 logged in via RDP - works Accuterm and SSH on PC running Windows 2003 Server Service Pack 1 or 2 - does not work DynamicConnect and Telnet on PC running Windows 2003 Server Service Pack 1 or 2 - does not work Get the following error messages in U2devlic.err file in directory: 11:26:08 06/28/07 pid = 3180 U2GetMachId(): unable to get host information of hostname Error = 131 12:56:16 06/28/07 pid = 1748 U2GetMachId(): unable to get host information of hostname Error = 183 During the uv login process a return is required to continue the login. This is before the license check is done, as if there are no licenses available this is displayed after pressing the return. When System(51) is displayed it shows 0.0.0.0 For the other scenarios which work, no return is required to complete the login process. System(51) displays the correct information and multiple sessions can be established under the same license. Interesting is that I RDP into the box A which is running Windows 2003 Server from my remote office through the corporate firewall and then RDP into box B which is running Windows 2000 and connect via AccuTerm then this works and System(51) gives the information pertaining to box A. However when I try and connect via AccuTerm directly from box A, then it does not. A firewall issue, or a Windows 2003 Server issue. Has anyone got U2 Device Licensing running under Windows 2003 Server or through a firewall? I suspect the U2GetMachId() function is doing something which is getting blocked by something What though?? Any ideas anyone??? Cheers, Phil. As others have posted: Device Licensing works for both U2 databases as long as you have a license which is one of: * Workgroup * Enterprise * Server with device licensing (a recent offering) In order that this will work you need a TELNET client that supports Device Licensing, and as there have been some changes in DL internals over time they should also concurrent in release - ideally (of course) the latest releases or fairly close. IBM supply SBClient, wIntegrate and Dynamic as Telnet clients that work with DL - on wIntegrate and DC you need to remember to check the Use Device Licensing on Unix check box if that is you server platform. DL will also work with UniObjects and ODBC (for example) thought you should read up on the use of subkeys for UO. Some 3rd parties have arrangements with IBM to use the DL software libraries with their software, and they offer DL compatibility with their TELNET clients. It is worth noting the point above though, DL internals have changed over time. You might find that older versions of the TELNET clients may not work correctly froma DL viewpoint with more recent copies of the databases. That being the case then an upgrade from your friendly local TELNET client provider to a current build with updated software should resolve it. Issues which got in the way in the past related mostly to combinations of stty settings in Unix, all (even vaguely) recent versions got the code modified so that's not an issue. There was also an issue more recent) where ODBC sessions (for example) used a different DL user pool to TELNET sessions. So ODBC would allow up to 10 sessions as one license, and TELNET would do the same - but each connection would use a separate slot. In those circumstances (for example) one UO and one TELNET would take 2 licenses (fixed). Always a useful test - try using Dynamic Connect from the current client softwarethat should work fine and act as a check on any 3rd party software. Hoping this answers any queries - please post if any follow-ups. Regards JayJay --- --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit
