RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base
This page can take you to the PDF pretty easily: https://www-927.ibm.com/software/data/u2/support/u2techconnect/entitleddocs.asp. The process is well documented in the PDF. Regards, LeRoy --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base
Brian, See my most recent post for this link... tt has been there for some time now. Regards, LeRoy -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Leach Sent: Sunday, July 29, 2007 3:33 AM To: u2-users@listserver.u2ug.org Subject: RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base JayJay Can IBM set a link to this form so we can put the link on the website with some instructions? Thanks Brian -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Jenkins Sent: 27 July 2007 21:55 To: u2-users@listserver.u2ug.org Subject: RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base Brenda There have been a few postings about this in the group: Basically your support/software provider has to submit a form to U2 Business Connect (U2BC) authorising access for your Company and named individuals. There is one form for OEM / ISV partner end users and one for Distributor end users. The form should be available to the partner from U2BC on request by the partner. Tech Support are not a part of this process though they MAY (emphasis MAY) have the current forms they could forward to the ISV/Distributor if asked. Authorisation is a pure U2BC procedure - sorry IBM Tech Support can't help here. So get in touch with your VAR and all being well U2BC will be able to sort it out for you. Hope it helps, Regards JayJay -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brenda Price Sent: 25 July 2007 18:57 To: u2-users@listserver.u2ug.org Subject: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base We have a great VAR, we seldom need them but when we do they come through with flying colors but even they can not get IBM to get us an ID to access this. I am posting the response I've gotten from our VAR on this issue. They have tried to get us access to the locked articles in the knowledge base with this response from IBM. have emailed IBM U2 support on this several times, they have never been able to tell me how to setup an additional IBM ID for a customer. Throws the lack of support right back to IBM and points out the failure of IBM to address their paying customers and VARs needs. This is a problem that needs to be address to facilitate growth in the U2 market. Brenda Price Affiliated Acceptance Corporation Sunrise Beach, MO --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base
Brian I don't know, but it may already be there (In that part of U2 Online called U2 Business Connect and accessible to ISVs and Distributors). I don't have access myself so can't check. I'll make some enquiries Regards JayJay -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Leach Sent: 28 July 2007 18:33 To: u2-users@listserver.u2ug.org Subject: RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base JayJay Can IBM set a link to this form so we can put the link on the website with some instructions? Thanks Brian -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Jenkins Sent: 27 July 2007 21:55 To: u2-users@listserver.u2ug.org Subject: RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base Brenda There have been a few postings about this in the group: Basically your support/software provider has to submit a form to U2 Business Connect (U2BC) authorising access for your Company and named individuals. There is one form for OEM / ISV partner end users and one for Distributor end users. The form should be available to the partner from U2BC on request by the partner. Tech Support are not a part of this process though they MAY (emphasis MAY) have the current forms they could forward to the ISV/Distributor if asked. Authorisation is a pure U2BC procedure - sorry IBM Tech Support can't help here. So get in touch with your VAR and all being well U2BC will be able to sort it out for you. Hope it helps, Regards JayJay -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brenda Price Sent: 25 July 2007 18:57 To: u2-users@listserver.u2ug.org Subject: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base We have a great VAR, we seldom need them but when we do they come through with flying colors but even they can not get IBM to get us an ID to access this. I am posting the response I've gotten from our VAR on this issue. They have tried to get us access to the locked articles in the knowledge base with this response from IBM. have emailed IBM U2 support on this several times, they have never been able to tell me how to setup an additional IBM ID for a customer. Throws the lack of support right back to IBM and points out the failure of IBM to address their paying customers and VARs needs. This is a problem that needs to be address to facilitate growth in the U2 market. Brenda Price Affiliated Acceptance Corporation Sunrise Beach, MO --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base
JayJay Can IBM set a link to this form so we can put the link on the website with some instructions? Thanks Brian -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Jenkins Sent: 27 July 2007 21:55 To: u2-users@listserver.u2ug.org Subject: RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base Brenda There have been a few postings about this in the group: Basically your support/software provider has to submit a form to U2 Business Connect (U2BC) authorising access for your Company and named individuals. There is one form for OEM / ISV partner end users and one for Distributor end users. The form should be available to the partner from U2BC on request by the partner. Tech Support are not a part of this process though they MAY (emphasis MAY) have the current forms they could forward to the ISV/Distributor if asked. Authorisation is a pure U2BC procedure - sorry IBM Tech Support can't help here. So get in touch with your VAR and all being well U2BC will be able to sort it out for you. Hope it helps, Regards JayJay -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brenda Price Sent: 25 July 2007 18:57 To: u2-users@listserver.u2ug.org Subject: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base We have a great VAR, we seldom need them but when we do they come through with flying colors but even they can not get IBM to get us an ID to access this. I am posting the response I've gotten from our VAR on this issue. They have tried to get us access to the locked articles in the knowledge base with this response from IBM. have emailed IBM U2 support on this several times, they have never been able to tell me how to setup an additional IBM ID for a customer. Throws the lack of support right back to IBM and points out the failure of IBM to address their paying customers and VARs needs. This is a problem that needs to be address to facilitate growth in the U2 market. Brenda Price Affiliated Acceptance Corporation Sunrise Beach, MO --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base - Final Result
WHOOPS Saw the superseding post - hopefully it'll get sorted - no, it shouldn't be this difficult and I don't know why you hit a glitch. It *should* be pretty straight-forward... Sorry you had a problem. Regards JayJay --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base
Brenda There have been a few postings about this in the group: Basically your support/software provider has to submit a form to U2 Business Connect (U2BC) authorising access for your Company and named individuals. There is one form for OEM / ISV partner end users and one for Distributor end users. The form should be available to the partner from U2BC on request by the partner. Tech Support are not a part of this process though they MAY (emphasis MAY) have the current forms they could forward to the ISV/Distributor if asked. Authorisation is a pure U2BC procedure - sorry IBM Tech Support can't help here. So get in touch with your VAR and all being well U2BC will be able to sort it out for you. Hope it helps, Regards JayJay -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brenda Price Sent: 25 July 2007 18:57 To: u2-users@listserver.u2ug.org Subject: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base We have a great VAR, we seldom need them but when we do they come through with flying colors but even they can not get IBM to get us an ID to access this. I am posting the response I've gotten from our VAR on this issue. They have tried to get us access to the locked articles in the knowledge base with this response from IBM. have emailed IBM U2 support on this several times, they have never been able to tell me how to setup an additional IBM ID for a customer. Throws the lack of support right back to IBM and points out the failure of IBM to address their paying customers and VARs needs. This is a problem that needs to be address to facilitate growth in the U2 market. Brenda Price Affiliated Acceptance Corporation Sunrise Beach, MO --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base - Final Result
I received an email from IBM telling me to contact our VAR and ask them to set us up. Which is what I was complaining about as we had and they (our VAR) had tried several times to do so and got nowhere with IBM's software support. Our Var also received an email from IBM regarding this from someone who was able to tell them what they needed to do which was to get a form from IBM's site, fill it out and submit it. Why couldn't IBM support tell them that in the first place? When our VAR tried to download the document, they were denied access to the document. After several emails between them and IBM and after jumping through several hoops they were able to download the document. It has been filled out and sent on its way back to IBM. Now we are waiting for the result. Complicated steps is right. In our case the process hung up because our VAR could NOT get the correct answer from IBM support, then when the right answer was given, they could not access the document they were told to get without several emails back and forth from the VAR to IBM, IBM to our VAR. There needs to be an easier why for the VARs and the end users. I want to thank the IBM personnel that responded to my compliant and helped our VAR and myself in this process. This is NOT a criticism of them but of the whole process. Again it should not be that difficult for the VARS and the end users when you, the end user are paying several thousand dollars in license fees. Quite frankly, if this was my business and I had this type of trouble after paying those licensing costs, I'd move to another product in a heartbeat and I am a UV diehard! How many UV customers has IBM lost for this reason? We've looked at Cache from InterSystems and they did a great presentation and the response to any question we had was great. We were given access to information to their knowledge base and we weren't a customer but a potential customer. I would not be surprised if InterSystems Cache because of its tools, costs, and the level of support does not become the next leader in the MV world passing up IBM and the others in the next few years. That is my personal views even though I do NOT like how Cache stores the data. Brenda Price Affiliated Acceptance Corporation --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
Re: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base
Ask your VAR to ask IBM for document Accessing_entitled_IBM.pdf. It explains the process. While it was complicated at first, once you learn the process and what information IBM expects you to submit, it becomes rather routine to get access for the end users. The end user must follow some complicated steps as well and this is often where the whole process fails. HTH, Doug Miller [EMAIL PROTECTED] Manager of Technical Services Strategy 7Dallas TX --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
